I’ve purchased multiple chains and pendants from GLD over the years, and they have made some of my favorite birthday and Christmas gifts for the people I love. The quality is consistently top-tier, wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They do not honor their warranty promise!!!! The website makes it so hard to try and file a warranty claim for anything that by the time you can actually find the right to place to make the claim it j... See more
Company replied
Easy to navigate web site. Items are broken down by category, each item well described and looks like they are nicely crafted. I’m looking forward to receiving the pieces I ordered and hopefully order... See more
Company replied
The prices and products look amazing, and I was so excited to receive my package. However, when I got home a few hours after FedEx marked the package as delivered, it had been stolen off of my por... See more
Company replied
4.5
Excellent
54K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GLD
We are so glad you've had a consistently great experience with us! We’re glad to know your experience with us left a positive impression and that your piece arrived just how you hoped! Thank you for your kind words for GLD!
Reply from GLD
We really appreciate you sharing your experience with us! It’s always great hearing when a customer is happy with both the product and service they received. Our team works hard to make sure every order is worth the wait, and we thank you again for the love and support!
Reply from GLD
We truly appreciate you taking the time to leave us a review for us at GLD! It means a lot hearing that you had a positive experience with us and the piece you received. We’re glad we could get everything taken care of for you smoothly. Thank you again for the support and for giving us a chance to be part of your collection!
I just ordered two different orders you…
They have great customer service made everything happy I got my order everything is good thank you guys for being such good customer service
27 May 2026
Reply from GLD
Hi Michael,
We sincerely apologize for the frustration and inconvenience caused by this situation. We completely understand your disappointment. Our team will be reaching out to you via email shortly to look into this further and work toward a resolution for you.
Best regards,
Just purchased a cross pendant April 4th
Just purchased a cross pendant in April and it already has two missing stones. Very disappointed.
4 April 2026
Reply from GLD
Hello Tammy,
We’re very sorry to hear about the missing stones and completely understand your disappointment, especially after such a recent purchase. Our team will be reaching out to you via email shortly so we can look into this situation further and assist you with a resolution.
Best regards,
The GLD team rectified my last purchase…
The GLD team rectified my last purchase and the customer service was exceptional! Thank you so much
23 May 2026
Reply from GLD
Hello Paige,
Thank you so much for your kind words! We’re very happy to hear that our team was able to make things right and provide you with an exceptional customer service experience. We truly appreciate your support and thank you for giving us the opportunity to assist you!
Reply from GLD
Hi Brendon,
Thank you so much for your feedback! We’re very happy to hear that you were satisfied with the shipping experience as well as the quality and comfort of the materials. We truly appreciate your support!
Great website
I liked the deal with getting %50 off everything and I would have gotten more if I needed anything else.
27 May 2026
Reply from GLD
Thank you so much for your feedback! We’re very happy to hear that you enjoyed the 50% off promotion. We truly appreciate your support and hope to have the opportunity to provide you with more great deals in the future!
Customer service was great and very…
Customer service was great and very knowledgeable I love working with those guys they resolved issues very fast. thank You.
27 May 2026
Reply from GLD
Hi Charlie,
Thank you so much for your kind words! We’re very happy to hear that our customer service team was able to resolve your issues quickly and provide a great experience. We truly appreciate your support and look forward to assisting you again in the future!
My favorite place to get jewelry
My favorite place to get jewelry. Keep me looking good and shining. Best jewelry out here. You have a lifetime customer here
30 March 2026
Reply from GLD
Hello Marvin,
Thank you so much for the amazing feedback! We’re truly honored to have your support and even more excited to have a lifetime customer in our GLD family. We’ll keep doing our best to keep you shining!
Reply from GLD
Hi Sean,
Thank you so much for your kind words! We truly appreciate your support and are very happy to hear that you had a great experience with our customer service team.
Reply from GLD
We appreciate your positive feedback! We are so happy you enjoyed our product and service. Thank you for your support in GLD always!
Awesome!!!!!!
27 May 2026
Reply from GLD
Reading reviews like this always puts a smile on our faces. We’re glad your order made the right impression and that things went smoothly along the way. Thanks again for all the support!
That’s was amazing 100% recommend 💚
27 May 2026
Unprompted review
Reply from GLD
We're so glad you enjoyed it! This is exactly the type of feedback we love seeing come through. It means a lot having customers like you support the brand. Thank you again for the review!
First time purchase
First time purchase, ordered the 5mm miami cuban during the BOGO sale, and i have to say very impressed with the cahins, exceeded my expectations, great packing
20 May 2026
Unprompted review
Reply from GLD
We're so happy you're impressed with your first purchase, especially the 5mm Miami Cuban! We're glad we exceeded your expectations with the chains and packaging. Thank you for your wonderful feedback!
The chain I ordered didn't come in
27 May 2026
Reply from GLD
Hello Michael
We sincerely apologize that your experience with your GLD purchase did not reflect the standard we strive to provide. We completely understand your disappointment and regret any inconvenience or frustration this situation may have caused. Our team would like the opportunity to review everything further and assist however possible. We will be in touch by email shortly to follow up with you directly, and we thank you for your feedback and for giving us the opportunity to address your concerns.
Best regards,
Very shiny
Always order from them. Amazing quality and good customer service. 100% recommend.
27 May 2026
Reply from GLD
We're so glad you appreciate our quality and customer service. Thank you for your continued support and recommendation!
It was good!
21 May 2026
Unprompted review
Reply from GLD
We’re so glad to hear you had a positive experience with us! Thank you for shopping with GLD and taking the time to leave your thoughts. It means a lot knowing our pieces are hitting the mark for you. Thank you so much!
Great customer service on exchange for…
Great customer service on exchange for a smaller size on a gold bracelet. Merchandise received so far is very nice quality. This is my second purchase and plan to shop again.
27 May 2026
Reply from GLD
Hello,
Thank you so much for your kind words and continued support! We’re so happy to hear that you had a great experience with your bracelet exchange and that you’ve been pleased with the quality of your pieces so far. It truly means a lot to us that this is already your second purchase, and we can’t wait to have you shop with us again!
Great quality that came in very nice…
Great quality that came in very nice packaging. Easy to buy or return things. Customer service was very quick at and respectful.
21 May 2026
Reply from GLD
Hi Rithy,
Thank you for sharing your experience with us! We’re so glad to hear you enjoyed the quality, packaging, and smooth shopping process. We also truly appreciate your kind words about our customer service team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.