Gladstones Solicitors Reviews 

348
•
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, most reviewers were let down by their experience overall. Customers frequently complain about rude and unhelpful staff members who speak down to callers and display a complete lack of professionalism. People also mention that reaching anyone on the phone is extremely difficult because calls are constantly ignored or left on hold for hours. Some reviewers were not happy with receiving unexpected letters demanding payment for old parking fines. Consumers state that their valid evidence and parking appeals are completely disregarded by the team. Individuals frequently experience unexpected notifications regarding legal actions and additional charges without proper prior communication.

What people talk about most

Claim

Consumers find the company to be a source of frustration, reporting aggressive tactics and issues regarding... See more

Payment

Customers expressed frustration regarding payment issues, reporting unexpected parking charges received later... See more

Staff

People report negative experiences with staff, highlighting widespread unprofessionalism, a complete lack of... See more

Customer communications

Users describe negative interactions with customer communications, expressing widespread frustration over... See more

Customer service

Reviewers highlight deep frustration regarding customer service, consistently reporting that phone lines are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Wouldn’t even give these people a 1 star! Have received parking fine even though have an e-permit and have produced evidence. These bunch of cowboys would not accept the evidence and wouldn’t even... See more

Rated 1 out of 5 stars

Another shockingly bad excuse for a solicitors working along horizon parking and their scam parking scheme. I paid £2 for parking nearly 2 years ago and they claim i entered the wrong digit on their s... See more

Rated 1 out of 5 stars

I have just been to Court to challenge Horizons parking fine,and Gladstones harassment. The fine had risen to £263 and after reading Trustpilot reviews I decided to go to court and challenge them. The... See more

Rated 1 out of 5 stars

Horrible firm! They are trying recover cost for a parking fine that was challenged and drop over a year ago! The legal assistant don’t know what they are doing, as they are trying to override the cour... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

348 reviews

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No history of asking for reviews

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1.1

All reviews

(348)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

One stop Perry Barr Parking

What vile and un polite firm to deal with. Parked for less than 15 mins to drop some clothes off at a charity shop.
Accidentally knocked my badge off at the one shop retail park Perry Barr due to my condition, after sending in appeal and evidence. After spending 20 years shopping in retail park I'll never set foot in the place again. Nothing but a bunch of leeches so be warned, park a mm out and you be paying for it with corrupt government and courts in place to back them up they get away with it, best thing just avoid the place this guy must been hiding in a doorway to give ticket.

7 March 2024
Unprompted review
Rated 1 out of 5 stars

Shocking organisation

Shocking organisation. Take 3 months to respond to emails. Parking ticket dated back to 2021 and can't answer a simple question or provide simple evidence. Absolute sharks. Scammers

4 March 2024
Unprompted review
Rated 1 out of 5 stars

The lowest of the low

The lowest of the low! If you are unfortunate enough to be the victim of a private parking fine as we were (signage all over the place and despite it saying free to park on a Sunday, issued us with a fine and then several Debt Recovery letters), I sincerely hope the company doesn’t instruct this firm of sharks to recover their ‘debt’. Received letter that contradicted itself, wasn’t clear, offered several different options, a phone number that it asks you to call that no one answers (no voicemail or message facility, it just rings) and then when someone does answer, they are rude and hang up on you. All I did was express my concern that if I pay the debt (which I don’t even legally owe) in order to avoid a CCJ (right before embarking on a significant remortgage) that I may still be issued a CCJ (as their letter threatens), a valid concern considering we’ve already been lied to and gaslit by the parking company. So rude. So unprofessional. Quite unbelievable. This must be where very bad solicitors go who can’t get a job elsewhere. Just logged in to pay my ‘debt’. Whether they still try to take me to CCJ or do as they have promised they will and issue me with confirmation that the case is now closed remains to be seen. Good luck to everyone else also suffering the misfortune of being involved with these scumbags.

20 February 2024
Unprompted review
Rated 1 out of 5 stars

Extremely rude for no reason

I got a letter for a year old parking fine which had been sorted out. I called for some help and advice because that was the only contact detail on the letter, and I have never had this before.

Instantly the person I spoke to was rude, from the moment he asked for reference number. And completely for no reason. Then he cut me off mid sentence when I started explaining and said why are you telling me this.
Then laughed at me and said its your problem basically. All I wanted is advice on what to do next...

I have never seen such a level of customer service, I was polite and I got nothing but, from the moment I said one word. This has caused me a panic attack and a loss of working day cause I needed to get help.

Horrible people.

22 February 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE SCAMMERS

Had no previous letters about a parking fine but recieved a county court letter today for £249.70 with no evidence to show my offence. Tried to call the solicitor but they wouldn't deal with it and told me to contact the court! TOTAL SCAM ARTISTS!!!

22 February 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company, no help whatsoever, direct you to the civil court service where you have to be on hold for hours, no email address to be able to contact the court offered so that you have no option but to make payment even with mitigation. Their fees were £166 for the claim. I am disabled and struggled and I was basically told tough. I wanted help to mitigate their claim. We aren’t helping you. These are a complete shower of sharks and should not be in business.

8 February 2024
Unprompted review
Rated 1 out of 5 stars

Modern Day Spivs

Private landlords who allow this company to enforce parking fines to law abiding citizens should be vary wary @greegsOfficial being one of them . Gladstones are modern day spivs who operate at a level of a sewer rat (sorry all you sewer rats no offence) Obviously I've had a bad experience and am now entering 30 day rehab for my shredded nerves.

7 February 2024
Unprompted review
Rated 1 out of 5 stars

I'd give 0 stars if that was possible

I'd give 0 stars if that was possible. Sending me letters saying I owe £110 pounds when I've paid my debt off. I have proof of all my payments and an email from yourselves proving when I started the payments. I've emailed you 3 times and called you twice with no reply. If this goes any further a fraud cause will be raised against you, Trying to get more money from me when I've paid my AND I have PROOF is hilarious. I'll get your company closed down. Bunch of clowns. Trying to take extra money off people is disgusting!

6 February 2024
Unprompted review
Rated 1 out of 5 stars

They are insane people

They are insane people, I don't understand why any of the firm look into this insane mad ugly company with absolute arrogant staff members who talk down and disrespect you and don't even help you, make you suffer and anxious deliberately!!!! Madness this company is...

29 January 2024
Unprompted review
Rated 1 out of 5 stars

Dodgy solicitors

Dodgy solicitors. I had a parking fine and I asked a question in may 2023, they answered me 7 months later!!! Absolutely useless and dodgy as hell. Stay away at all costs

27 January 2024
Unprompted review
Rated 3 out of 5 stars

Rang and spoke to one advisor who was…

Rang and spoke to one advisor who was unhelpful and rude, caused upset and distress in an already difficult time. My husband called back and spoke to a guy called Aiden who was so helpful and understanding, so for him personally I give 5 stars, the 1st advisor however doesn't even deserve a 1 star review. If the rest of the team were like Aiden I'm sure there'd be a lot more positive reviews.

24 January 2024
Unprompted review
Rated 1 out of 5 stars

Gladstones operate a Scam. Be careful

Despite being issued with the right to park for 30 days at Discovery Dock East E14 in 2021 and paid upfront to Your Parking Space, the private parking firm there (PCM) has since alleged that a PCN was issued for parking. No PCN was ever received. Instead PCM use a highly dubious "lawfirm" who does not respond to emails and whose people cannot be reached by phone, called Gladstones. Gladstones obtain a default CCJ using a vehicle owners' address that is knowingly incorrect (they do not seek to obtain correct DVLA details). They then use an enforcement company called "Empira" owned by the same director and operating from the same premises as Gladstones, to extract vast sums of money claiming an unpaid PCN from years earlier. Most people will pay up rather than risk their vehicle being seized. It is a perfect scam. Still, after two years of asking Gladstones, they are yet to produce evidence of the PCN issued by PCM. PCM never have responded either.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Lack of due dilligance.

Lack of due dilligance.. took out a CCJ against me without my knowledge and found out a year later when applying for a mortgage. Had I of known of the debt I would have just paid it.

I have tried ringing Gladstones to ensure my correct details are on their system for the receipt but had no response.

22 January 2024
Unprompted review
Rated 1 out of 5 stars

Unlawful

Unlawful. This company and its staff act in an abhorrent and hostile manner.
Very unpleasant behaviour.

1 January 2024
Unprompted review
Rated 1 out of 5 stars

Very Unlawful

Very Unlawful
These conmen sent a letter dated 15 December which I received on the 24th of December a day before Christmas demanding I pay a £170 parking fine by the 29th of December or else the case is going to court, they demanded the full payment without any lawful or legal grounds with the PCN clients they are fighting for.

This company embodies the lowest of humanity preying on the working class with excessive fines and threats. These are the ills of capitalism and privatisation.

Do not pay these parasites and study the law and fight your case.

24 December 2023
Unprompted review
Rated 1 out of 5 stars

Conmen thieves lowlife shirts

Conmen thieves lowlife shirts,
Karma will catch them out in time.
They think stealing money off people is clever but what they don't realise is that life has a way of repaying people that cause misery to others.

18 December 2023
Unprompted review

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