We‘ve got all of our insurances by this company and are very happy with this decision. The customer support - in this case Emina - is really excellent, very fast and always delivers the right solutio... See more
Company replied
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See what reviewers are saying
Read their term and conditions very carefully. Cancelling an insurance within a year will cost you 500kr. They probably have other gems like this hidden in their terms and conditions. Insuran... See more
Company replied
I had I broke. Window when I came up to my house in Skagen, called you , and immediately everything went fast and got my new window, free of charge . Really what a nice experience. Never had this h... See more
Company replied
TOP! Our family decided to change insurance company and move all insurances to Gjensidige, which included: cars, health, travel and accident insurance for all family members, house and indoors and etc... See more
Company replied
Company details
Written by the company
Gjensidige er et ledende nordisk skadeforsikringsselskab med virksomhed i Danmark, Norge, Sverige og Baltikum. Gjensidige etablerede sig i Danmark i 2006 og tilbyder forsikringsydelser og -produkter til: Privat, Erhverv, Landbrug samt Kommuner og regioner. Du kan finde mere information på www.gjensidige.dk
Written by the company
Contact info
A.C. Meyers Vænge 9, 2450, Kbh. SV., Denmark
- 70 10 90 09
- www.gjensidige.dk
4.3
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Why can't you give it -3 stars?
Why can't you give it -3 stars?
One is too many for you...
1 April 2024
Unprompted review
Reply from Gjensidige
Hi German
Thank you for your review.
We kindly ask you to update your review with your customer- or policy number, so that we are able to reply your review.
Thanks in advance.
Best regards
Helen
Reply from Gjensidige
Hej Mikkel
Tak for de fire stjerner 😊
Hvis du har spørgsmål til dine forsikringer eller hvis du blot ønsker en forsikringsgennemgang, så er du altid velkommen til at kontakte vores kunderådgivere på telefon +45 70 10 90 09.
Skulle der være yderligere vedrørende din anmeldelse, er du meget velkommen til at kontakte os.
Du ønskes en dejlig dag.
Mange hilsner
Helen
Lang ekspeditionstid for en simpel…
Lang ekspeditionstid for en simpel henvisning til special læge
23 March 2024
Reply from Gjensidige
Hej Lene
Tak for feedback omkring brug af din sundhedsforsikring.
Vi er selvfølgelig ærgerlige over, at du ikke har oplevet det værende optimalt at benytte din forsikring. Umiddelbart kan vi se, at din anmeldelse behandlet indenfor de 2 hverdage som vi gør vores bedste for at opfylde.
Vi kan derudover se du er godkendt til behandling og vil selvfølgelig gerne hører fra dig hvis der er udfordringer omkring dit forløb.
Mange hilsner
Sofie
Go’ service
3 April 2024
Reply from Gjensidige
Hejsa
Dejligt, at du har haft en god oplevelse 🤗
Hvis du har spørgsmål til dine forsikringer eller hvis du blot ønsker en forsikringsgennemgang, så er du altid velkommen til at kontakte vores kunderådgivere på telefon +45 70 10 90 09.
Skulle der være yderligere vedrørende din anmeldelse, er du meget velkommen til at kontakte os på some@gjensidige.dk.
Du ønskes en dejlig dag.
Mange hilsner
Helen
Reply from Gjensidige
Hej Bruno,
Mange tak for din 4-stjernede anmeldelse.
Det glæder mig at du har haft en god oplevelse
Mange hilsner
Mikkel
Super god behandling
4 March 2024
Reply from Gjensidige
Hej Milenko,
Hvor er jeg glad for at du har haft en 5-stjernet oplevelse!
Det skal du have tak for at dele med os.
Mange hilsner
Mikkel
Intet at klage over 👍
15 March 2024
Reply from Gjensidige
Hej Bent
Dejligt, at du har haft en god oplevelse 🤗
Hvis du har spørgsmål til dine forsikringer eller hvis du blot ønsker en forsikringsgennemgang, så er du altid velkommen til at kontakte vores kunderådgivere på telefon +45 70 10 90 09.
Skulle der være yderligere vedrørende din anmeldelse, er du meget velkommen til at kontakte os på some@gjensidige.dk.
Du ønskes en dejlig dag.
Mange hilsner
Helen
Godt behadling
15 March 2024
Reply from Gjensidige
Hej Mehdi,
Mange tak for de 5 stjerner og rosende ord 😊
Du ønskes en dejlig dag.
Mange hilsner
Mikkel
Its a decent insurance company I used…
Its a decent insurance company I used various times for my car. One thing I would recommend to them is bringing the website/app up to date from the stoneage...
14 March 2023
Unprompted review
Reply from Gjensidige
Hi Jonas
Unfortunately, I note able to find your case based on the information you write here on Trustpilot and I have asked for more information from you💙
Best regards
Helen
Reply from Gjensidige
Hej Finn
Tusind tak fordi du deler din oplevelse med os.
Jeg er glad for at læse, at vi kunne hjælpe dig hurtigt videre 🤗
Hvis du har spørgsmål til dine forsikringer eller hvis du blot ønsker en forsikringsgennemgang, så er du altid velkommen til at kontakte vores kunderådgivere på telefon +45 70 10 90 09.
Skulle der være yderligere vedrørende din anmeldelse, er du meget velkommen til at kontakte os på some@gjensidige.dk.
Du ønskes en dejlig dag.
Mange hilsner
Helen
Reply from Gjensidige
Hej Ole,
Hvor er jeg glad for at du har haft en 5-stjernet oplevelse!
Det skal du have tak for at dele med os.
Mange hilsner
Mikkel
God og enklet kommunikation
29 February 2024
Reply from Gjensidige
Hej Jan,
Tusind tak for de fire stjerner og de flotte ord :-)
Mange hilsner
Mikkel
Reply from Gjensidige
Hej Marianne
Det glæder mig at læse, at du er tilfreds og glad for dine forsikringer hos os 💙
Hvis du har spørgsmål til dine forsikringer eller hvis du blot ønsker en forsikringsgennemgang, så er du altid velkommen til at kontakte vores kunderådgivere på telefon +45 70 10 90 09.
Skulle der være yderligere vedrørende din anmeldelse, er du meget velkommen til at kontakte os på some@gjensidige.dk.
Du ønskes en dejlig dag.
Mange hilsner
Helen
Reply from Gjensidige
Hi Ian
Thank you for your kind review.
Best regards
Helen
Really frustrating experience
Really frustrating experience with owner change insurance. After a claim due to a problem which should be actually covered by this insurance. They are just delaying by waiting time on each conversation question. When I called claim support team then they are saying - after each question I need to wait for 12 days. It means this case can take a year (already one month is passed).....Pathetic service.
General rule should be - if case is picked up then they should have proper communication back on forth asap.
No recommendation from here!
8 February 2024
Unprompted review
Reply from Gjensidige
Hi Anuj,
Thank you for your time and review of the Owner change insurance.
We are very sorry that you don´t feel that the ejerskiftedepartment takes proper care of the clam and you.
We are sorry to inform you that due to the weather conditions in Denmark for the last 6 month - we have a longer reaction time at the moment.
We know that the department has made a decision concerning the claim and that you have received an e-mail concerning that.
If you have any questions or comments, you are welcome to call the department direct at 88186970.
Many regards
Mikkel
god service
26 February 2024
Reply from Gjensidige
Hej Fightersport,
Tusind tak for de fem stjerner og de flotte ord :-)
Mange hilsner
Mikkel
Scammers. Never call back. Never reply to messages or emails.
Scammers. Never call back, every time I called (at least 3 times) they assure they will call me back. That never happened. Then they claimed they never received the message I sent them via their web portal (in the way they requested !). At that point I sent an email and I got an automatic reply that "Din mail er modtaget, og vil blive sendt til den rette modtager.". Yeah ... as if ... since then at least 3 weeks passed.
They never reply to messages or emails. All they do is spend money on stupid advertising.
Update 2024-03-04: Surprisingly, they claim AGAIN that they cannot find my details. I provided email adress and phone number here after they requested it. I also replied to their auto reply email (and got an automatic confirmation that they received it)!
12 February 2024
Unprompted review
Reply from Gjensidige
Hi Stefano
Thank you for your review.
Unfortunatly we can't find your case based on the information you've sent. We would very much like to help you, so please contact our customer service on +45 70 10 90 09.
Best regards
Helen
It took more than 2 weeks to finally…
It took more than 2 weeks to finally get an appointment, and I received no mail, but only after I called on of your colleagues. Actually he was very kind and he did what he promised so he is a great asset t you, but as a company...
Two weeks instead of two days. I think no more words needed.
22 February 2024
Reply from Gjensidige
Hi Gabor,
Thank you for reaching out and providing feedback.
We apologize for any inconvenience you've experienced with your health insurance. Typically, we aim to process reviews within 2 business days; however, we regret that, in your case, a technical error in our system caused a delay.
We noticed that you have been in communication with one of our team members, and fortunately, the issue was promptly resolved.
We trust that you will now have a satisfactory experience with your treatment plan.
Many regards,
Sofie
Super god service 👍
17 February 2024
Reply from Gjensidige
Hej Mette,
Mange tak for din 5-stjernede anmeldelse.
Det glæder mig at du har haft en god oplevelse
Mange hilsner
Mikkel
intet at klage over
19 February 2024
Reply from Gjensidige
Hej Birte
Tusind tak for de 5 stjerner 🤗
Hvis du har spørgsmål til dine forsikringer eller hvis du blot ønsker en forsikringsgennemgang, så er du altid velkommen til at kontakte vores kunderådgivere på telefon +45 70 10 90 09.
Skulle der være yderligere vedrørende din anmeldelse, er du meget velkommen til at kontakte os på some@gjensidige.dk.
Du ønskes en dejlig dag.
Mange hilsner
Helen
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