Giztop Reviews 

2,102
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and punctual delivery service, with items often arriving quickly and well-packaged, even for international shipments. Many are satisfied with products, noting their excellent condition and competitive prices, often offering significant savings. Reviewers also appreciate the responsive customer service and straightforward ordering process, with fast communications and efficiently addressed concerns. However, some people mentioned issues with product accuracy, such as devices lacking promised software or being repaired instead of new. A few customers also experienced significant shipping delays or orders not arriving as expected. Additionally, some reviewers reported unexpected customs fees upon delivery or difficulties with refunds.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery, with many expressing satisfaction with... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing dissatisfaction due to... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the great and reasonable prices, often... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the top-notch, fast, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Seller was responsive and answered all questions via email. People should note Custom Clearance in China takes about 2 weeks. Once your order is cleared, it takes less than a week to arrive in the USA... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(2,102)

170 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a few issues receiving my…

I had a few issues receiving my packages due to unforseen obstacles, and they were very professional and worked dillagently to help make sure I received my package and I eventually did, even with the language barrier and around 12 hour time difference they were very helpful and professional

7 May 2025
Rated 5 out of 5 stars

Excellent Service

I purchased a high-end Android tablet not yet available in Canada. Service was excellent. Item was pre-ordered and shipped promptly when released. Would not hesitate to buy from Giztop again.

Thank you

7 May 2025
Rated 2 out of 5 stars

No Warranty

Only buy here if you want a phone without any warranty.

I've ordered OnePlus 13 with OxygenOS, when I received it, the display wasn't working at all, the touch wouldn't work or anything else.

I've contacted support for warranty, and they blamed the fault on me for wanting OxygenOS flashed on the phone.

When I went to a repair shop, the display was completely dead upon arrival, and not a software bug. The repair price was half of the phone price!!! 300$.

I don't recommend buying from giztop, unless you understand you won't have ANY warranty whatsoever.

7 May 2025
Rated 4 out of 5 stars

good deal

Communication could be better, i asked for the phone to have oxygen OS and i didn't get a reply. i would buy again

6 May 2025
Rated 1 out of 5 stars

STAY AWAY. FRAUD!

They delivered a completely different product than what I ordered, worth a fraction of the cost. It took them over 10 days to even put the wrong product into the 'expedited' shipping process. After weeks and over a dozen emails they have not made any effort to resolve their error. My bank has frozen the transaction and is attempting to get a response from them, which they've been waiting over a week for now.

5 May 2025
Rated 5 out of 5 stars

Recieved my package way ahead of time…

Recieved my package way ahead of time and in perfect conditions. My tablet had already been pre-setup with google play and english as the main language wich I really appreciate. I've purchased the previpis models from other sitems and always have to spend an hour setting it up before I can actually use, this time it was ready out of the box.

4 May 2025
Rated 1 out of 5 stars

Had to pay customs in Europe

First and last time. They lied about delivery time. My order got delayed multiple weeks. And i had to pay customs even though they promise on their website that people living in Europe don't have to pay customs.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

first time and won't be the last

at first I was so skeptical about this website, but it was one of the only few websites that offer a very reasonable price for the most newest pieces of tech.
I made the order on 29/04/2025 to Saudi Arabia through their (paypal checkout)
which takes 3.5% on top of the original price unnecessarily, but it's what it's.

after one week of no change on the tracking number ( which is worrying) considering my first time.
but eventually I got what they promised even before the stated expected delivery date.

the experience was good enough to make me try them again.

I made a second order to my sister in Italy , and the same thing happened with the tracking almost a week of no updates on the tracking , but eventually sis received it on time as well.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Loving my x8 ultra thanks giztop

Was my first time shopping with giztop everything went smoothly and I received my new phone, I wanna thank the giztop team for all the help answering my questions and don't worry if it takes a while to ship they will ship your phone.

11 April 2025

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