I ordered a Waterproof Shower Dog Coat with Warm Lining from Ginger Ted which arrved within a couple of days. The coat is so well made and the stitching is so well done. My dog has been diabetic for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service. The dachshund coats arrived on time. Ginger Ted were brilliant in helping us return one of the coats that didn't fit our oddly shaped dachshund. Ginger Ted suggested an alternat... See more
Company replied
We ordered a hi viz coat for our Whippet and had 'Nervous' embroidered on both sides as she's a worrier when walking on the lead. Customer service were super helpful & friendly, and the coat arrived... See more
Company replied
⭐⭐⭐⭐⭐ Perfect Coat for Rainy Walks! I ordered two waterproof dachshund dog coats for my boys. The material keeps my dogs dry and warm. The long Velcro straps are a huge bonus — they make it so... See more
Company replied
Company details
Written by the company
1 dog and 2 humans working hard to keep Every Body Covered. Breed specific dog clothing including waterproof coats, harness dog coats, dog fleeces and beds. Waterproof coats for Dachshunds, Greyhounds, Pugs, Frenchies, Bulldogs and Standard Breeds. With or without a harness slot. Lightweight waterproof rain coats. Cosy fleeces with 4 or 2 legs, Sleeveless vests, Dachshund jumpers, Greyhound fleeces, pug, frenchie and bulldog jumpers. All machine washable. Choose long lasting, practical clothing to keep your dog dry and clean on your adventures.
Contact info
Leeds, United Kingdom
- customerservice@gingerted.co.uk
- www.gingerted.co.uk
4.9
Excellent
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant! The products this company make are…
The products this company make are really first class quality. I have two dogs and have bought both their waterproof coats and warm fleece vests, and been extremely happy with all my purchases. My dogs are not the average size so sometimes I have had to return and send for a different size, which has never been a problem. Returns are dealt with quickly and refunds made without problem. Ginger Ted have been an exceptional company to deal with, and I would highly recommend them.
18 January 2024
Unprompted review
Reply from Ginger Ted
Thanks for your lovely review and recommendation. Enjoy your adventures
GingerTed coats & zip are BAD
Sausage dog i got £32 for the coat £15 extra for a zip fitted onto a coat that breaks after 2 weeks! So cheap & nasty zip that just pings off!
DO NOT BUY!
12 January 2024
Unprompted review
Reply from Ginger Ted
For clarification: The original purchase was over 8 weeks prior to the review being left, not 2 weeks as stated. The zip we use is not ‘cheap’ and we use a tough, high quality YKK zip.
Once the item had been returned, we were able to look into the matter, we saw that the pull had come away from the opening of the zip. We were able to quickly make a repair and the fleece was returned to James within 24 hours of receipt, meaning the product was wearable.
As a company who seeks to ensure customer service is at a high level, and the products we sell are fit for purpose and have longevity in their wear, we see this matter has been resolved swiftly, and believe James's review of our company and our products to not be factually accurate, in both how the situation arose and its resolution.
Companies such as ourselves, rely on honest reviews and feedback, therefore misinformation in regards to service and products cause unnecessary damage. We always seek to resolve any issues as they arise, and ask customers to contact us directly to allow any matters to be resolved in an appropriate manner.
An exceptional service
An exceptional service, from the quality made dog clothing to the super quick delivery. New Dachshund coat which is a good fit and very well made, came in its own little bag and free poop bags to. Brilliant service, would certainly buy from again, well done!
14 November 2023
Unprompted review
Reply from Ginger Ted
Thank you for your review. Enjoy your walkies
Excellent service and a quality coat.
We bought a 30” Ginger Ted Shower Greyhound Harness Coat in Navy. It was beautiful quality and well wrapped - perfect except we had ordered a size too small. It was no problem- I contacted customer services and they asked us to return and sent us the correct size 32” at no extra charge.
I would use again any time.
5 October 2023
Unprompted review
Reply from Ginger Ted
Glad you got sorted, thanks for taking the time to leave your review
Fantastic practical dog clothing
Fantastic practical dog clothing, accessories and really decent poo bags. Brilliant choice of dog coats, good fit for our cocker spaniel. Great website, easy ordering, good customer service - just good all round company.
29 December 2022
Unprompted review
Reply from Ginger Ted
Thank you, we appreciate you taking the time to leave your review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.