Hi there, we are sorry to hear about your experience using our products. Firstly we are sorry for the oversight on the refund regarding the express shipping. This was overlooked and should've been automatically granted to you, so we will arrange for this now.
With regards to your experience with our products, we're sorry to hear that you and your daughter haven't got on well with them. From using John Frieda and moving to our products, it's possible that the tangly/dry sensation could be down to moving from sulfate-containing products (John Frieda) to sulfate-free (Gingerful). There can be a transition phase when moving to sulfate-free, but we understand that this may not be something you would be willing to work through. Also, the John Frieda products boost red colour by dropping pigments, so if you have seen quicker results using those, that is because Gingerful works in a more natural, organic way – powered by henna.
With reference to the unpublished review, as your content mentioned another product, this was automatically flagged as pending, which is why the content hasn't appeared on our website. We are sorry also for not having contacted you directly yet, since leaving the review, in order to resolve the matter.