Gillmans Reviews 

3,259
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient online ordering process and the extremely helpful, professional staff who provide exceptional assistance both in store and during delivery. Consumers note that new appliances are delivered promptly, carefully handled, and expertly installed by polite teams who ensure everything works properly. Some reviewers were not happy with the delivery communication, mentioning unexpected arrival times, short notice, or a lack of proper tracking details. A few other people also felt that minor product damages and occasional delays in receiving updates regarding scheduled delivery dates needed improvement.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Product

Consumers find product to be positive, highlighting a great selection and competitive pricing. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their polite, helpful, and professional... See more

Service

Customers report overwhelmingly positive experiences with the overall service, highlighting prompt,... See more

Order

Users describe positive interactions with order, noting that the process is generally straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice showroom. Makes a difference actually seeing things not just online. Also nice to speak with a real person who knows the appliances first hand and was able to give good advice unlike most call ha... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the water feed to my washing machine. Fortunately for us, the engineer was thorough and resourceful. He could have shrugged and left us without a washing machine for anot... See more

Company replied

Rated 5 out of 5 stars

The service team set up a service call quickly and checked our warranty for us. All the calls were friendly and helpful. The engineer who visited us was thorough and careful. He called to introduce hi... See more

Company replied

Rated 5 out of 5 stars

This must be the 5th or 6th appliance we've purchased from Gillmans over the years. They always seem to have very competitive prices and their service is excellent. This time we've purchased a Siemens... See more

Company replied


Company details

  1. Appliance Store

Written by the company

GILLMAN’S A true family run business established in Gloucester in 1969 by Erika and John Gillman. Annabelle and Robert Gillman, the second generation of the Gillman family are the current owners/directors of the business. Gillman’s operate a large retail showroom in Gloucester, a second retail showroom in Ross-On-Wye and also a brand new commercial showroom in Exeter. We pride ourselves on product knowledge, customer service and being a truly family run independent business employing 85 people as of July 2024. We at Gillman's pride ourselves in being the one stop shop for all commercial and domestic appliances for both sales and service.

Free Delivery

Fast, free delivery service

If you live within our Golden Sales Service area, of Gloucestershire, Herefordshire, Swindon, Oxford, Bristol or Bath and your order is over £150.00 we offer free delivery for you, we also unpack your appliances for free!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,259)

213 reviews in the last 12 months

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Rated 5 out of 5 stars

Really excellent delivery and polite…

Really excellent delivery and polite service, I have used Gilmans in the past and on this recent experience would do so again. Well done to your delivery man.

1 November 2025
Gillmans logo

Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Great service

Great service, thanks

28 October 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, 3 appliances bought from a really helpful guy on Thursday and installed by 2 lovely guys on Monday, the tracking for delivery is spot on!! Well done , will definitely be back again .

3 November 2025
Unprompted review
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Flawless experience from start to…

Flawless experience from start to finish. Great price on a Miele washing machine and plenty of choice on delivery dates. Highly recommend.
Luke, the delivery driver, was excellent.

27 October 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Washing machine repair by a practical engineer

I had a problem with the water feed to my washing machine.

Fortunately for us, the engineer was thorough and resourceful. He could have shrugged and left us without a washing machine for another week while an expensive part was ordered. Instead, he devised a solution which fixed the problem and restored our machine to full working order.

Achieving a solution to our problems must have taken longer than his schedule allowed. I hope his day was not too long.

My thanks for a job well done.

30 September 2025
Unprompted review
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Reply from Gillmans

Thank you for the excellent review of our service and repairs department.

Rated 5 out of 5 stars

Thank you Gillmans!

Just had a new Range fitted, we are extremely pleased with the service.
Special thank you to Charlotte who advised us on the model and fitting of the Range. Her experience and knowledge helped us a great deal and made the experience flawless.
We would highly recommend Gillmans to anyone.

23 October 2025
Unprompted review
Gillmans logo

Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 4 out of 5 stars

Forgot to mention, Showroom product.

Product arrived without original packaging, one of the stickers removed and manual pack ripped open with the main product manual missing. Friendly delivery drivers. Product turned out to be 'just about' to go on shop floor and they forgot to mention. Nonetheless, all seems well so far and at least they responded honestly in the end.

10 October 2025
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Reply from Gillmans

Thank you for the positive review. We apologise for the mix up with the item being unpacked before delivery and will look to put measures in place to stop this from happening again.

Rated 4 out of 5 stars

Good, but some communication issues between website and store.

Easy process on the website. However, I selected, and paid for, a morning delivery slot and for a hinge reversal. Neither of these additional items was actioned when the delivery went out. After a couple of phone calls, the situation was recovered. Despite our item being initially planned as one of the last, the delivery driver managed to reach us at lunchtime. In addition, on finding that the hinges had not been reversed, he did that for us right away.

8 October 2025
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Reply from Gillmans

Thank you for the positive review. Apologises that we did not carry out the additional services on delivery. It's great to hear that we have now resolved the issue for you.

Rated 5 out of 5 stars

All good

All good - easy and efficient transaction. Product better than described (ie described as cosmetic damage but none obvious!)

3 October 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 4 out of 5 stars

Delivery driver obliging and helpful.


Delivery driver obliging and helpful.
However, I feel there should be two people handling such heavy items.
Fridge freezer seems fine but obviously early days.

4 October 2025
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Reply from Gillmans

Thank you for the excellent review and feedback. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Gillman’s are marvellous and will look after you

I visited the show room because I needed to replace 3 sets of white goods. So that I could ensure I was ordering the right sizes a survey was arranged and my Fridge freezer, Washing machine and Dishwasher were all expertly fitted within 7 days of choosing them in the show room. The fitter did an excellent job ( I recommend having a survey so that you can be in no doubt everything will fit)and worked solidly for over 3 hours. He ensured I knew how everything worked before he left. I also arranged for the old appliances to be removed, which just makes everything so straightforward. Gillman’s staff are always courteous and nothing is too much trouble.i have shopped at Gillman’s for years and cannot rate them highly enough. IAM A VERY HAPPY CUSTOMER. THANK YOU.

7 October 2025
Unprompted review
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

The second time this year I have used…

The second time this year I have used Gillmans. Competitive prices, local delivery and good delivery communication.

1 October 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Click and collect

I ordered a vacuum cleaner for click and collect. It was ready very promptly.

28 September 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

Rated 4 out of 5 stars

standard service

standard service, paying for removal of old appliances isn't great.

22 July 2025
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Reply from Gillmans

Thank you for the good review and feedback. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Great choice …

Easy to use on line good choice of products and delivery within days.

16 September 2025
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Reply from Gillmans

Thank you for the excellent review. We look forward to seeing you again in the future.

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