After reporting our Gigaclear wasn’t working on Friday, the Gigaclear rep. Said he couldn’t get an engineer to us until Monday. We really needed a WiFi connection ASAP. He managed to arrange an engi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kaitlyn who i spoke to today was amazing, was able to discount my package by a fair amount for the current 900 i pay, Also, Due to how she managed the call I decided to stick with gigaclear rather tha... See more
Company replied
Just completed my 2nd contract renewal and Anil made it extremely easy. I didn’t feel like I had to negotiate a special rate. I simply stated what I wanted and he made it happen! Additionally the s... See more
Company replied
I needed help with connecting a child node as it had become disconnected. Harsha was delightful. She was patient and knowledgeable, She didn’t mind repeating things I didn’t catch the first time, as I... See more
Company replied
Company details
- Internet Provider
- also in
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Gigaclear
Written by the company
As an award-winning provider of ultrafast broadband to homes and businesses for over 10 years
, Gigaclear is on a mission is to unlock the potential of poorly-connected communities across the UK.
Packages to suit every home
Choose from our range of Superfast, Ultrafast and Hyperfast full fibre broadband packages with added Smart Wi-Fi. Make the most of your connection with a Gigaclear powered by Linksys router, providing the flexibility to add additional nodes to increase your coverage and performance throughout your home. Visit our website to see the latest available packages.
Packages to suit every home
Choose from our range of Superfast, Ultrafast and Hyperfast full fibre broadband packages with added Smart Wi-Fi. Make the most of your connection with a Gigaclear powered by Linksys router, providing the flexibility to add additional nodes to increase your coverage and performance throughout your home. Visit our website to see the latest available packages.
Gigaclear
Written by the company
- Customer Support
- If you require technical support, you can find the answers to the most common questions our team receive on the Support section of our website: www.gigaclear.com/support
Contact info
Building One, OX14 1UQ, Abingdon, United Kingdom
- 01865 591131
- support@gigaclear.com
- www.gigaclear.com
4.8
Excellent
41K reviews
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Reply from Gigaclear
We appreciate your cosmic feedback! Your thoughts help us keep reaching for new heights in service. 🚀🌟
John Lewis gigaclear engineer
John Lewis visited to sort an IT issue. Messaged arrival time and arrived promptly . Was polite , friendly , chatty and thorough in his actions , explaining the process throughout. Highly personable and professional chap . A credit to the company . Delightful to have met him today - thank you . Hopefully issues all now resolved .
26 September 2026
Unprompted review
Reply from Gigaclear
Thank you for the constellation of compliments! We’re excited that your broadband experience is shining brightly. ✨🪐
Honours Loyalty
My minimum term contract was ending so was the intro offer price, new price was to be doubled. I called Customer Loyalty Team who helped me with loyalty discount and so I got a higher Fibre speed for only £10 more rather than the expected double for same service! Answered promptly and Daryl was efficient and polite. I wanted to stay with Gigaclear (even if I ended up with lower speed) as I've found their Customer Service to be excellent, but had faster connection and rewarded for loyalty. Great!
25 September 2026
Unprompted review
Reply from Gigaclear
Thanks for your intergalactic review! We’re dedicated to keeping your broadband experience lightyears ahead. 🚀🌟
Kayleigh in Customer Loyalty is a star!
Kayleigh in Customer Loyalty was so polite and helpful and made every effort to answer all my questions such that I had no hesitation in renewing my contract with Gigaclear
26 September 2026
Unprompted review
Reply from Gigaclear
We’re over the stars with your review! Your satisfaction is our ultimate mission. 🌠😊
Shoaib was brilliant
Shoaib was brilliant. Very efficiency, friendly and competent. Sorted my renewal out in 5 minutes. Great friendly approach. Give this chap a raise!!! Credit to Gigaclear who remain one of the best broadband providers I have ever used. Use them!
26 September 2026
Unprompted review
Reply from Gigaclear
Thank you for your stardust review! We’re here to make sure every part of your broadband experience sparkles. ✨🌟
Successful Contract Renewal Thanks To SHOAIB
My contract with Gigaclear was due to expire in just over a month and I had recently received a reminder from them with a revised contract price which I was NOT HAPPY WITH.
After being on hold for quite a while I was connected to “Shoaib” a very professional & personable sounding gentleman who managed to sort me out an acceptable 18 month deal.
I’ve had good service from Gigaclear in the past so am delighted be able to continue with them - Thx Shoaib
26 September 2026
Unprompted review
Reply from Gigaclear
We’re thankful for your solar-system-sized review! Your smooth broadband experience is our galaxy-wide goal. 🚀🌌
Called to renegotiate the renewal which…
Called to renegotiate the renewal which went well. I just wish they’d quote a reasonable renewal offer price in the first place!
26 September 2026
Unprompted review
Reply from Gigaclear
Thank you for your deep-space review! Your positive experience is exactly what we aim for, every lightyear of the way. 🚀🌌
I spoke to Justine today to renew my…
I spoke to Justine today to renew my contract with Gigaclear, I have no issues with the company at all, I've never had any issues with my package service, Justine was very polite, friendly, and very professional, she took time to listen to my circumstances and showed empathy and understanding, Justine is a credit to Gigaclear.
26 September 2026
Unprompted review
Reply from Gigaclear
Thanks for your review! We're here to keep your broadband journey at light-speed. 🚀🌠
We had trouble we the Internet and I…
We had trouble we the Internet and I contacted gigaclear about my issues, I got Adam who talked me though a speed check and how to rest my system ,very patient as I not technical so hats of to Adam for his help the system is now working .
24 September 2026
Unprompted review
Reply from Gigaclear
Thank you for your sky-high review! We’re overjoyed you're enjoying your service. 🌙🚀
Excellent customer service from Shoaib
I spoke to Shoaib today and he was excellent. Extremely knowledgeable and helpful, he made the renewal seamless.
26 September 2026
Unprompted review
Reply from Gigaclear
We’re beyond the stars with your feedback! We’re committed to making your broadband journey as smooth and fast as possible. 🌠😊
Kayleigh was very friendly and helpful…
Kayleigh was very friendly and helpful with the change we wanted to make
26 September 2026
Unprompted review
Reply from Gigaclear
We appreciate your cosmic support! We’re here to keeping your broadband service as fast as light. 🌟🚀
Another world
Ok - we’ve waited nearly 12 months to get connected, after our postcode became available.
The issue was licensing permissions from BT to use their poles for our fibre connection.
However we had regular comms from the exec office and this month we were connected. The installation was very professional and no mess.
We previously used Starlink, which is very good, but Gigaclear is another world. Our family is hugely dependent on all things WiFi and I also work from home with constant connection priorities.
4 September 2026
Unprompted review
Reply from Gigaclear
We’re thankful for your review! We'll keep aiming for the stars with our broadband service. 🌠🌟
Shoaib, amazing services!!
Shoaib in the Customer loyalty team provides an excellent service for us. I was worry free after he had provided a brilliant broadband package for me to continue contracting with Gigaclear. Amazing services!!
26 September 2026
Unprompted review
Reply from Gigaclear
Thanks for your celestial cheers! We’re thrilled to keep your broadband journey running at hyper fast speeds. 🚀🌌
Reply from Gigaclear
Thanks for your feedback! We're here to keep your broadband journey moving at warp speed. 🌠🚀
Job done
Helpful, problem solving, friendly, very happy with job done.
25 September 2026
Unprompted review
Reply from Gigaclear
Thank you for your superstellar review! Your satisfaction is the brightest star in our sky. 🌟🚀
Mukul gave clear and concise…
Mukul gave clear and concise instructions and was very patient
25 September 2026
Unprompted review
Reply from Gigaclear
Thanks for your intergalactic thumbs-up! We’re committed your broadband experience is as smooth as a solar sail. 🌠✨
Khadija - Superstar
Today Khadija helped me with a Sky issue.
She was incredible.
I’d like to publicly thank her again and wish her all the very best.
25 September 2026
Unprompted review
Reply from Gigaclear
We’re over the moon with your feedback! Our mission is to keep your broadband journey swift and smooth. 🌙🚀
Jessica was a star
Jessica was very knowledgeable, helpful and efficient. She explained everything clearly, answered all my questions and made the switch very straightforward and easy. She's a credit to the Gigaclear team.
25 September 2026
Unprompted review
Reply from Gigaclear
Thank you for your cosmic kudos! We’re thrilled to keep your broadband service in stellar condition. 🌌🌟
Problem resolved
Shoaib dealt with my query very quickly and efficiently, with a friendly manner. If my call had been answered quicker I would have given 5 stars.
25 September 2026
Unprompted review
Reply from Gigaclear
Thank you for your review! We’re thrilled to be part of your high-speed broadband adventure. 🌎🚀
Gigaclear are best for rural areas.
Gigaclear are best for rural areas.
Sorry i cannot spell the name of the lady i was talking with but she was great.
Thank you very much
25 September 2026
Unprompted review
Reply from Gigaclear
Thank you for your galaxy-sized feedback! We’re dedicated to ensuring your broadband experience remains stellar. 🌌🚀
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