Gigaclear Reviews 

The engineer, John Lewis, was prompt, polite and explained all he was doing. He made every effort to fix the issue with my internet and make sure I understood the problem

Gigaclear has been fantastic. Reliable superfast speeds and a fantastic customer helpline in the UK. Spoke to Kaitlyn to renew and she was professional and clear. No waiting time to get through.

Following an issue with connecting a device Mollie was the epitome of professionalism and helped me solve the problem. Excellent customer service.

I spoke to Kayleigh about my contract renewal as I had found a cheaper deal elsewhere but she was really good and helped to find a matching deal explaining everything clearly and was very polite and friendly.

Wow 2nd day on the job and what a fantastic customer service agent you have with Olivia. She was upbeat, informative, pleasant, and very helpful. Also got a super deal when my contract had run out 10/10.
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The conversation and help provided by Justine was excellent
Helpful and professional

Always good to speak to a human haha.
My contract was up for renewal, called up (Robin) answered, gave me the best deal possible within my budget. I appreciate it ,thank you for your help. Happy customer here.

Just completed my 2nd contract renewal and Anil made it extremely easy. I didn’t feel like I had to negotiate a special rate. I simply stated what I wanted and he made it happen! Additionally the service has been mostly superb with the occasional maintenance drop out or router reset which is to be expected. I’m completely satisfied with everything and feel it’s the best option for older village homes with limited connectivity.

All very efficient. When I asked to move from 400mbps to 300 to save money I was reminded it would mean losing one of my routers - which wouldn’t make sense as I can’t then get full coverage of the house. However a £5 discount was offered so it all balanced. I do feel a little stuck as they are they only valid provider locally so can’t really push for a more competitive price and therefore they call the shots. The discount was therefore welcome.

Garv was really patient and extremely helpful and we managed to get me connected back on to the internet.

Renewal time and was expecting a tough time, however spoke to Amil and he went through various options including sticking with the service we’re on at same price for a further 18 months which we’ve taken. Amil very helpful and clear and our Gigaclear service has been excellent.

Olivia was great in customer services. Within 10minutes agreed a new contract with loyalty discount and verified my service was as aligned to my usage.

Technicians Jay P and then Josh L got the problem fixed quickly and efficiently a day after it was reported.
Disappointed to receive a text asking about service recieved before problem has been fixed.

Spoke with Jess after finding a better deal. No queues, good old fashioned customer service. Gigaclear have kept me as a customer.

Staff was good understanding and communication was very good

I spoke to a lady called Chris Ollenbuttel who was extremely helpful and efficient. She couldn't have been more helpful!

Lelovely , lady on the phone really fast and to the point! Thanks! Let's hope the. Service will be Up to standard too...!

I was setting up a new node and both Khadija on 19 Sep and Felipe on 21 Sep provided excellent customer service and got me up and running very efficiently.

Today I spoke to Olivia (new person) a fantastic manner on the phone and just wanted to make sure I was happy with the service and to resolve my issue.
I have been with gigaclear for 4 years and as I was out of contract due to not being able to complete my renewal last month for personal reasons the contract had automatically changed to a much more expensive contract. Olivia was quick and understanding and moved with ease to get the answers she needed to complete our renewal to a much more acceptable monthly figure. Overall a fantastic service from a young person who was able to show initiative as she was given that by the company which allowed her the confidence to work with the customer. Very refreshing. Thank you and keep up the great work Olivia and Gigaclear.

Answered the phone promptly and were polite, efficient and friendly. Happy with the outcome of the call. A refreshing change.