No reward from giftcloud after 120 days, purchased and installed Vodafone broadband. Contacted giftcloud repeatedly via there website and created a ticket. No response for weeks now. I had initiall... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently wrote a negative review about not receiving a £25 voucher for taking out a HomeServe policy. following the negative review I did receive my £25 voucher within 24 hours, for which I am very... See more
Company replied
Update after I left a review: quick response but not sure why they need a negative review in order to get a response? That's why I can't give anything more than 3stars. Original review: I was due... See more
Company replied
Still waiting on a £150 Gift Cloud card from a Vodafone WiFi transfer and getting nowhere. It’s now been over 120 days. I emailed over a week ago and all I’ve had back is an automated reply wit... See more
Company replied
Company details
Written by the company
The reward campaign builder - helping businesses grow. Our customer service team are on hand to help any customer or client enquiries in the first instance. Just contact using the form below ⬇️ https://giftcloud.zendesk.com/hc/en-gb/requests/new
Contact info
United Kingdom
- hello@giftcloud.com
- www.giftcloud.com
2.6
Poor
3K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No reward received - no reply or contact
I was supposed to receive a £155 gift card as part of my Vodafone broadband order within 120 days, however this time has elapsed and still no sight of it. I have raised ticket, sent emails chasing. All I got was an email stating I'd receive a response within 48 hours but it has been weeks now. No contact with them is possible whatsoever. Feel scammed as this was the main reason I chose this package.
1 December 2025
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Chased and chased and chased and chased…
Chased and chased and chased and chased and not a single reply. All I want is the £40 voucher for my ID Mobile SIM only purchase in December 2025.
You just hear nothing back at all.
14 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Very disappointed
Very disappointed, I really feel as if I have been scammed. I purchased Vodafone broadband via price comparison site on 3rd December and as part of ‘the deal’ a £150 M&S gift card. (And if not received after 120 days to email GIFTCLOUD.) On the 1st April, I emailed asking where it was and giving my details. I received the standard automatic email saying they were very busy and I would hear soon. (my ref number 643***.)On 7th April I received ANOTHER email issuing me a SECOND ref 644***….with standard email AGAIN saying they were busy. (I have no idea which reference to work from now.) I feel absolutely conned by them. I do hope Giftcloud reads this and takes action. Now 130 days after purchase and I am still waiting for my gift card.
UPDATED 16/4/2026 I have received a response from gift cloud and finally received my voucher. Thank you gift cloud for responding at last! I have added an extra star as now resolved.
1 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Do not use this company
Update, giftcloud emailed me today to inform me my voucher was now ready to claim, and apologised for the delay stating they’ve been very busy of late. So voucher claimed very happy, thanks giftcloud.com you’ve redeemed yourself 👍🏻.
Do not use this company, this company is poorly operated, they don’t respond to the customer queries when you send an email/request form, it just comes back with an email explaining how busy they are and it may take some time to come back to you. In my opinion I think this company just get you to take out your contract through them by promising the reward vouchers, then hope you forget about it in the 120 days you have to wait. Also they make the process very hard to follow for claiming your voucher and trying to speak to someone is impossible, I’ve raised a complaint with Vodafone as this looks like it’s affiliated with Vodafone ( this is not the case), hopefully Vodafone will put a stop to this false advertising.
14 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I cannot access my gift card it says…
I cannot access my gift card it says email is wrong and so I try putting phone number instead and it says that is wrong. I’ve tried lots of times and email and phone number are correct. How am I supposed to claim my £15 gift card reward. This gift card was from Moneysupermarket.
13 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
How can you just ignore people?
I signed up to vodaphone and was promised a gift card. I contacted them after the order and was advised to wait 120 days, which I did. I emailed them after the 120 days on 27th March an still have not received a reply or the giftcard. I have sent multiple emails, raised multiple support questions and nothing. Really poor customer service considering I waited as asked.
27 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Avoid
Signed up to Vodafone broadband and was eligible for a £155 voucher. Emailed Giftcloud as I did not receive the voucher. Was told that my order tracked but I was still within the 120 days. I waited until the 120 days was up and have not received a reply dispite multiple emails to them.
13 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
£155 Gift Card not received
I still have not received a response to my complaint from 16 March, now 4 weeks ago.
I purchased Vodafone broadband package via MSE website with the offer of £155 gift card. My broadband was installed 11 November, so my gift card should have been sent as per terms and conditions of sign-up 11 March latest. I still have not received the gift card and had no response from Giftcloud.
I am surprised Martin Lewis still allows Vodafone / Giftcloud partnership advertised on their website as part of their broadband deals, when the advertised gift card never arrives, as it seems to be just a scam.
Vodafone order WEB-0001000049832936
gift cloud token uatcdca0x48rz07
ticket created (638916)
16 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I was due a £100 gift card on 31st…
Update after I left a review: quick response but not sure why they need a negative review in order to get a response? That's why I can't give anything more than 3stars.
Original review:
I was due a £100 gift card on 31st March for getting broadband through sky in Dec 2025. Received nothing so sent through a request on their online platform. Nothing apart from an initial automated response. Couple of chases and no response.
Shame that only by writing a review here have some people got resolutions. It states 48 hour response time, not at all true!
31 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Promised a £130 voucher, received nothing but broken commitments — now escalating formally
**This is my second review — my first was removed after Giftcloud promised a resolution that never came.**
I signed up to Vodafone broadband in November 2025 via a promotion that included a £130 reward voucher through Giftcloud. Four months later, I still haven't received it.
After months of silence, I raised a support ticket on 19th March (ref: 639501) — no response, not even an acknowledgement. I left a Trustpilot review, and only then did Giftcloud reply, promising the voucher would arrive within 24 hours.
It didn't.
I have now raised formal complaints with Vodafone and MoneySupermarket and am actively pursuing this through the Communications Ombudsman and consumer protection channels. This is no longer a matter I am willing to leave unresolved.
If you are considering signing up to a deal that involves a Giftcloud reward, be aware that fulfilment is unreliable, customer support is non-existent unless you go public, and even then their promises mean nothing. Do not trust a deal that relies on Giftcloud to deliver.
1 November 2025
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Why enter a partnership when you never…
Why enter a partnership when you never ever deliver on what you promise.
Every single time (just on 10 occasions) I purchase a holiday and use my blue light card, this company offers either £25 or £30 e gift card. Over the years you have advised you'll respond within 30 days after returning home from holiday to receive said gift card, then it went to 60 days and now you advertise 90 days.
Currently I'm now approaching 170 days and I'm astounded how you can leave people hanging. Don't offer the incentive if you can't deliver. Out of principle I'll continue to email this company every few days until I receive what was promised.
From a very disgruntled nhs worker. Andrea
630752 ticket reference
18 January 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I had a very bad experience with giftcloud
I had a very poor experience with Giftcloud.
I was due a £130 reward after switching to Vodafone broadband on 31 October 2025. After the 120-day activation period passed, I contacted Giftcloud on 26 March 2026 and sent multiple follow-up emails, but received no response at all.
Giftcloud’s complete lack of communication and failure to respond to repeated emails is disappointing and unacceptable. Based on this experience, I would not rely on them to deliver promotional rewards.
Ticket number: 641371 & 64377
26 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
£80 Amazon voucher not received after…
£80 Amazon voucher not received after signing up for Sky WiFi via gift cloud link. I have waited over 120 days, and tried to contact them through their hello@giftcloud email and have not heard anything back despite following up twice and sharing my token, broadband activation date, order number etc… it’s a scam. Avoid at all costs.
11 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Another disappointment from giftcloud
It’s been over 3 days since they replied to my review below saying I’d receive my giftcard within 24hrs. I can confirm I haven’t received anything.
My recommendation to people looking to sign contracts with the promise of GiftCloud giftcards stay the same, AVOID. And to companies looking to use GiftCloud services, I suggest you avoid too unless you want unhappy customers.
OG ticket numbers : 636296 and 608124 and others I can’t find right now.
8 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I was due a gift card from my Vodafone…
I was due a gift card from my Vodafone order and I didn't receive anything after 120 days. I have since contacted them multiple times and all I get is a 'your ticket has been updated' response but I do not get any more information and it has been multiple weeks since I contacted them. Not good!
11 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I ordered the vodafone internet with…
I am amending my review to 3 stars as they have now given me the giftcard although unfortunately only when I did this review. I ordered the vodafone internet with the £150 voucher from giftcloud being one of the main reasons. It has now gone way past the 120 days and the voucher is no where to be seen. I have raised a ticket 643431 which has not been replied to in over a week despite their suggested 48 hour reply time. Very frustrating as no other method to get in contact.
10 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Was supposed to receive a £95 gift…
***after leaving the below review they did get the voucher sorted and everything now sorted ***
Was supposed to receive a £95 gift voucher from Vodafone sign up.
Its been way over the 120 days I am required to wait for the voucher and have received nothing.
I have been emailing them multiple times over 2 weeks and haven't got a single response from them..
Terrible company
11 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Bad customer services
I have made many attempts and couldnt get my gift card as signed up for Virgin media. They closed the ticket but didn't resolve issue. Really disappointing services.
17 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Gift Card not received
Bought an iPhone 17 through carphone warehouse through a £50 gift card promotional offer in January. Waited well past the 60 day mark suggested in the confirmation email. No gift card. Created a support ticket with no reply in nearly a month. And no replies to follow up email.
11 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Still not resolved after filling up all…
Still not resolved after filling up all the tickets despite I was first signed up 7 months ago w Sky for the £85 voucher … no response from gift cloud and just me sending multiple follow ups and forms like a crazy person to them. [95113M-NYJX3] [WX4XEN-EX7Y2] [GW2J6D-ZNM1X]
6 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
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