So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
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Courtney was great! He followed all the right security procedures, he made me feel comfortable with seeking out support and he responded to all of my questions. It was really helpful of him to u... See more
Company replied
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more
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Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very smooth onboarding for Deutsche…
Very smooth onboarding for Deutsche Bank
thanks to Sabahat Razaq
28 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that your onboarding experience was smooth. It's great to know that Sabahat provided such helpful support throughout the process. We'll be sure to pass on your kind feedback.
Overall view of Giant
They are very good at updating contracts and sorting out timesheets, pay and pensions
28 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you've had a positive experience with our team and that we've been able to support you with your contracts, timesheets, pay and pension queries. We really appreciate your feedback.
Outstanding service
The emails are very polite with immense patience and frequent reminders being sent out, it was also very easy to work around any difficulties i faced within completing my application.
28 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found our communication polite, supportive and helpful throughout your application. It's great to know that the regular updates and reminders made the process easier to complete. We really appreciate your feedback.
Quick and easy process
Quick and easy process, no issues.
Thanks to
Sabahat Razaq
25 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process quick and easy with no issues. We'll be sure to pass on your kind feedback to Sabahat .
Reply from Giant Group
Thank you for your review. We're delighted to hear that Nazmul was so helpful. We'll be sure to pass on your kind feedback.
Easy to understand
Very straightforward and the steps given to me were very clear and precise
27 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process straightforward and that the guidance provided was clear and easy to follow. We appreciate your feedback.
My name is Muhammad Ali Dawood and…
My name is Muhammad Ali Dawood and experience has been excellent as despite some confusion or inconveniences, these gave been dealt with swiftly and the process has been very smooth.
27 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that, despite a few initial challenges, everything was resolved quickly and your overall experience was smooth. We really appreciate your feedback and are glad we could provide a positive experience.
Reply from Giant Group
Thank you for your review. We're delighted to hear that you found our team helpful, friendly and quick to respond. We really appreciate your feedback.
Sabahat
Sabahat was very helpful and made my whole onboarding experience very easy.
22 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Sabahat made your onboarding experience easy and provided such helpful support throughout. We'll be sure to pass on your kind feedback to Sabahat.
My onboarding experience with Giant for…
My onboarding experience with Giant for my PwC assignment was smooth and well organised. The process was straightforward, and the onboarding team provided clear guidance at each stage. A special mention goes to Sabahat, who was incredibly helpful throughout the process and made the experience stress-free and efficient.
27 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that your onboarding experience was smooth, well organised and easy to follow. It's especially great to know that Sabahat provided such helpful support and made the process stress-free and efficient. We'll be sure to pass on your kind feedback to Sabahat.
Simple and Easy
It was a great experience, simple and easy to use, especially with the help of Sabahat Razaq.
22 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found the process simple and easy to use, and that Sabahat provided such helpful support throughout. We'll be sure to pass on your kind feedback to Sabahat.
Quick and Easy process
Process was explained well by Sabahat Razaq and it was quick and easy to complete from then on
27 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Sabahat explained the process clearly and made your onboarding quick and easy to complete. We'll be sure to pass on your kind feedback to Sabahat.
Giant group has been very easy to use…
Giant group has been very easy to use which has been great for me. I would like to thank Nazmul Ahmad for the great customer service and always ready to answer my questions.
22 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you've found Giant easy to use and that Nazmul provided such great customer service. It's great to know they were always on hand to answer your questions. We'll be sure to pass on your kind feedback to Nazmul.
Nazmul made the onboarding process…
Nazmul made the onboarding process seamless, He responded promptly to queries, guiding me through the forms, with clear instructions.
20 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Nazmul made your onboarding process seamless and responded promptly to your queries with clear guidance throughout. We'll be sure to pass on your kind feedback to Nazmul.
Very organised and seemless information…
very organised and seemless information provision
26 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that you found the process well organised and that the information provided was clear and seamless. We really appreciate your feedback.
very good service comforting made me…
very good service comforting made me not have to worry if i did not understand something as i was ensured help was not far away at all.
25 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found our service helpful and reassuring, and that you always felt support was available whenever you needed it. We really appreciate your kind feedback.
Instructions are clear and concise
Instructions are clear and straightforward. The onboarding process is made really simple. For Nazul Ahmed.
24 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found the instructions clear and straightforward, and that Nazmul made your onboarding process simple and easy. We'll be sure to pass on your kind feedback to Nazmul.
Excellent Customer Service
I had a question regarding Insurance payments. Andre Davis responded immediately. He answered my question and offered further advice to help me understand what I was entitled to. I feel he went above and beyond to assist me.
23 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Andre was able to answer your question promptly and provide clear, helpful guidance on your insurance payments. It's great to know they went above and beyond to support you. We'll be sure to pass on your kind feedback to Andre.
Easy to work and support is helpful
Easy to work and support is helpful
22 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that you've found Giant easy to work with and that our support team has been helpful throughout your experience. We really appreciate your feedback.
Great Service
Asked for a copy of P60. Responded in a couple of hours with a password protected file. Brilliant service!
20 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that your P60 request was handled so quickly and securely. It's great to know you received the support you needed and had such a positive experience. We really appreciate your feedback.
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