Ghelter Reviews 

411
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with product quality, frequently receiving items poorly made, damaged, or not matching advertised materials or descriptions. Reviewers often reported incorrect sizing and hats arriving crushed or misshapen due to inadequate packaging, typically flimsy plastic bags offering no protection. Delivery was also a common source of frustration, with complaints about extended waiting times, unreliable tracking, and items not arriving as expected. Many felt the prices were too high for the low quality received. However, some customers also noted satisfaction with product quality, describing hats as well-made, of good material, and meeting expectations. A few other people also felt that the packaging was good, ensuring their items arrived in perfect condition and on time.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many reviewers expressing significant... See more

Quality

Users describe negative interactions with quality, with many reviewers consistently reporting poor quality... See more

Order

People report negative experiences with order, with many customers expressing dissatisfaction with the items... See more

Delivery service

Customers consistently note negative experiences with delivery service, frequently reporting extended... See more

Price

Reviewers express strong dissatisfaction with the pricing, frequently describing products as overpriced and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This company is an absolute scam. I paid €80 for a "leather" hat. Threads hanging out, long unfinished lines of stitching all over and most disappointing it's not real leather, no tag of authenticity... See more

Rated 1 out of 5 stars

Spent $35 each, plus shipping (for a total of $72), for 2 beanies specifically stated to be cotton. They were shipped from AliExpress and were acrylic, and furthermore were available in more colours o... See more

Rated 1 out of 5 stars

I wish I read the reviews of this company before I brought a hat from them. The delivery time was 10 days from making the purchase. When it was delivered the hat was poorly packaged, just basically wr... See more

Rated 1 out of 5 stars

Absolute rubbish. Very disappointing. I should have known from the price but the site was very convincing. Bought two hats both way too small as a starting point, one says adjustable 56-62cm but its n... See more


1.9

Poor

TrustScore 2 out of 5

411 reviews

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No history of asking for reviews

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1.9

All reviews

(411)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Incredibly poor quality hat

Incredibly poor quality hat. Bought a captains hat for a future boating day. The material was paper thin and falling apart already. Will not even make it to the boat!!! Worse than a cheap disposable Halloween prop.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Never received the item

Never received the item, never received a tracking Number, never received an answer from customer service, I asked for refund through Paypal (PayPal quickly solved the problem). Suggestioni: Don't buy from this shop.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

War hat

If these reviews are true then this is another Chinese rip off company I’m still waiting for mine
But the trading standards really need to get a grip with all these Chinese company’s invading the uk

25 June 2026
Unprompted review
Rated 4 out of 5 stars

Excellent customer service and resolution

There was a delivery mishap a few weeks back where the courier (ultimately chosen by Ghelter) left my delivery in a poor place and the hat was purloined. An awkward shame and I expect a real problem in talking to Ghelter about it but they were absolute fantastic in their customer service. I can see bad reviews here and maybe I got lucky but the guy I spoke to was responsive and courteous and Ghelter were extremely reasonable in how they dealt with me and the situation. Ultimately I got a refund but I would 100% return based on the care and delivery speed. I never got to see the hat, but I feel confident it would have looked darn cool. Next time!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

They are a scam

They are a scam. Dropshippers from ali express.

I disputed my charge and won. Shame trustpilot don't let you attach images to these reviews.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

My worst purchase ever

OMG the quality of the caps is disgraceful. They come posted in a ball and screwed up. They are thin extremely cheap crap made for like 50c in China.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Ghelter is a deceptive drop-ship scam

I bought a flat cap from the ghelter.com web site. I paid about $45 to ghelter for a hat that was shipped from Ali Express in China and sells there for about $7. I thought I was paying for a high quality hat, but it's cheap looking and made of very plasticky "cotton". There's no mention of the hat being made in China, but all of their hat names are called after British or Irish towns. It's deceptive drop-ship marketing.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

I warn you all after my own experience…

I warn you all after my own experience never ever buy anything online. They don't even exist in real. The quality is rubbish can go straight to dustbin but I had to return the purchase to claim my refund which I have done on 11th May and it has been nearly two months now. Still haven't received refund or got any response from their customer service. This is absolutely disgusting and scammers. Avoid!!

11 May 2026
Unprompted review
Rated 1 out of 5 stars

I wish I could give this zero stars and…

I wish I could give this zero stars and wish I would’ve read the reviews before purchasing a hat from here! First off, the delivery was one month late. Secondly, the quality of the hat is awful. Looks like a child had made it. If I could post comparison pictures of what they advertise vs what I got, you’d be as upset as I am. It is embarrassing to send out product that doesn’t match your site.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

hefty custom charge ireland

I have to pay a hefty custom charge for a hat when it got delivered to ireland after long wait because the origin was non EU. Item is shipped from china to netherland to ireland. Not happy.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM GHELTER

DO NOT BUY FROM GHELTER!
Quality is poor and the company clearly has a buy cheap and sell high policy without a care in the world for customer satisfaction! I ordered 2 hats - and have had 2 problems! First was poor quality, wanted to return the hat and had to provide a video of the hat and label - did that only to be met with radio silence! Second hat was ordered while I was waiting for the first. Waited weeks, then checked my tracking number only to be told it had been delivered to a secure spot at my house! Well, I was in all day and they had no need to. But it wasn’t delivered. Followed up with Ghelter and guess what… yup - radio silence again. So right now I’ve purchased two hats, one is crap and the other… who knows?
Cost me about £45 so far - please stay away from this company - you’ll regret buying from them guaranteed!!

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with service

Very disappointed with service. Bought a cap from this website. Am trying to return it because too big. They ask you to write them when you want to return, ask you to send a copy of the addressed packet it was in and photo of what you are returning. Have so far done this (over 10 days ago). Have had no response and after chasing twice still no response. I would not recommend buying from these sellers and also reading other reviews of those that have had massive problems. Wish I had read reviews before purchasing.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

If I could leave 0 stars i would

If I could leave 0 stars i could. Ordered 3 caps, none ever arrived. They eventually emailed me to say 1 out of stock, 1 returned due to incomplete address and 3rd was lost but showed someone taking a package, not sure who. Disputed with bank after awful response times/customer service and they've said items had been delivered. DO NOT USE THIS COMPANY. SCAM

2 May 2026
Unprompted review
Rated 1 out of 5 stars

I’m reporting this site

I’m reporting this site. Sent a $4 hat from temu nothing like what I ordered. Having you shut down you won’t reply to emails. Scam scam SCAM no one buy off this site !!!!!!!!!!!!!!

16 June 2026
Unprompted review
Rated 1 out of 5 stars

This seller is fake

Attention for all..!!!
This "SELLER" is fake.,
Very bad quality..,It's secend hand quality.
Don't bay anything from them.

17 June 2026
Unprompted review

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