The order was damaged beyond repair when out for delivery. When I tried to get help online, the GHD AI assistant was useless. Once through to a person service was excellent.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I haven't had ghds for years so thought I'd get a pair as I needed straighteners that were going to be better for my hair. My hair has been wild in this humid weather and the first time using the plat... See more
Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more
Company replied
GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more
Company replied
Company details
Written by the company
In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.
ghdhair.com
Written by the company
- Free next day delivery
- To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
- Behind ghd
- We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.
Contact info
United Kingdom
- www.ghdhair.com
3.8
Great
66K reviews
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Brilliant Products
Excellent products as always,products aren't cheap but u get what u pay for,so they are worth the money for me.
12 July 2026
May use AI-assist with repliesRead more
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Sadly really disappointed in this…
Sadly really disappointed in this product, usually love GHD and have been loyal to their straighteners for many years but the classic curve 26mm has been so damaging to my hair and makes it pretty frizzy, even with heat protectant.
17 July 2026
Reply from ghdhair.com
Hi,
Thank you for your recent review!
We are sorry to hear that you have been disappointed with your recent purchase.
We can confirm that we offer a 21-day returns policy on ghdhair.com orders.
Full details can be found here: https://www.ghdhair.com/pages/internet-order-return
ghd
Customer Service.
Fast and best iron so far
18 July 2026
Accessory for older product
Finding the defuser on the website was easier than expected as I was looking for an accessory usually included with the dryer. I lost mine in a move.
Ordering, Payment and delivery were efficient. Very happy overall with the experience.
17 July 2026
Very quick delivery and gave me my…
Very quick delivery and gave me my first order discount, even though I didn’t apply for it initially. Thank you GHD
17 July 2026
Purchased Chronos straightener after…
Purchased Chronos straightener after having platinum ones for 7 years.
Really impressed, the glide down your hair & straighten straight away, no need to keep going over it.
17 July 2026
Love the pink.
Love the pink. Product leaves my hair in beautiful condition and styles it well giving the roots lift. The pink storage bag is a bit snug but looks good! Expensive product but worth it.
16 July 2026
This is the best hair straightener…
This is the best hair straightener ever. My hair feels so silky and shiny. Takes less than half the time I use to spend before with my old good hair straightener. Bit expensive but totally worth it.
14 July 2026
The order was damaged beyond repair…
The order was damaged beyond repair when out for delivery. When I tried to get help online, the GHD AI assistant was useless. Once through to a person service was excellent.
15 July 2026
Haven’t received it
Haven’t received it, stuck on label created. Not even dispatched 2.5 weeks later despite it being express post.
Reached out to customer service on two different forms, left unanswered on one and the other they don’t even read the enquiry properly or look into it. Very disappointing.
Edit: still haven’t been contacted or replied to. Response apparently just to mitigate my review. Especially as you rejected my review to your own website.
14 July 2026
Reply from ghdhair.com
Thank you for your feedback. I am very sorry to hear about this delay - a member of our customer support team will be in contact with you directly to resolve this matter. We appreciate you bringing it to our attention.
Terrible products and even worse…
Terrible products and even worse service.
I repeat, DO NOT USE GHD.
"If you could please provide us with a few more details, a member of your local customer service team will reach out to you directly to assist you further."
How am I meant to do that when there is no reply option? So again, I leave another review because just when I think that the customer service provided, could not get any worse.... I am proven wrong.
29 July 2026
Unprompted review
Reply from ghdhair.com
Hello,
Thank you for your recent review.
We can see that you have been in touch with a member of the team surrounding this. We’re sorry to hear that you are dissatisfied with your experience on this occasion. Your feedback helps us continually approve and will be shared with the relevant departments.
ghd Customer Service.
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