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2.8

Average

TrustScore 3 out of 5

3 reviews

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No history of asking for reviews

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2.8

All reviews

(3)

1 review in the last 12 months

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Rated 1 out of 5 stars

Plus d’un mois d’attente et toujours…

Plus d’un mois d’attente et toujours aucun retour de la part de cette mutuelle concernant la prise en charge de mes lunettes.
Le professionnel a pourtant transmis l’ensemble des documents demandés. De mon côté, j’ai contacté le service client à plusieurs reprises : on m’a annoncé un délai de 48h pour régler le problème… mais après plus de deux semaines, aucune réaction.
Je n’ose même pas imaginer s’il s’agissait d’une prise en charge hospitalière : faudrait-il attendre indéfiniment, au risque de mettre en danger la santé des assurés ?

1 August 2025
Unprompted review
Rated 1 out of 5 stars

MUTUELLE A EVITER

Mutuelle difficile à contacter : site internet régulièrement "out" et impraticable au téléphone.
radio et écographie du 16/01 TOUJOURS pas remboursée le 7/03 : demande de facture, alors que la sécu a bien fait la transmission...

7 March 2024
Unprompted review
Rated 1 out of 5 stars

Catastrophique

Cela fait maintenant un an et demi que je souscris à cette mutuelle via mon entreprise et c'est la catastrophe. J'ai fini par avoir mon premier remboursement lundi après avoir du les harceler au téléphone et passé presqu'une dizaine d'appels. Pour les autres je peux toujours courir, ils me demandent le ticket de caisse de pharmacie d'il y a plus d'un an ! C'est du vol, et dire que j'ai pris l'option premium à mon embauche et que c'est impossible à changer ....

3 May 2022
Unprompted review

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