Timely  Reviews 221

I am new to Timely as a counsellor/coach and at first thought this was not for me. I am not great at technology and wanted to have clients book themselves in and all payments be online, so that I could concentrate on what I need to do. Have to be honest and say at first I was a bit lost in how to set up but have been supported all the way through. Already it is working so well for me and I am not double booking, people are paying online. I know who has paid and who I need to follow up. It is showing me what I am actually earning. I do not have to remember anything because it is all there. So easy, once set up. Loving it. Thank you.

I love Timely! It is my 4th system in 3&1/2 Years and definitely the best! Customer service is always 100% and Timely has everything I need for my salon

Overall I really like Timely however there are some very basic things missing that i will mention here in the hope of improvement (all have been told to Timely on previous occasions with no resolution). The calendar does not go past 18 months so if you have something planned in 19 months time it's tough, you cannot enter it into Timely (a very easy fix); you can only have x1 email (the client, who will receive the email reminders) loaded which proves annoying when it is not the client paying for the service so I have had to stop email reminders and instead put the email of the person who pays for the service. Integration with xero is not 2-way so Timely does not get updated on when then service has been paid for, last issues for here is that unless you pay for premium service, which is harder for small businesses, there is a fair delay in getting to talk to somebody about a pressing issue with Timely . . . .I have a lots more I could mention here too! :-)

I LOVE timely. sure there are other booking site that do similar things, but I feel like Timely Customer service is what makes it so great! Their user/set-up guides are made for those not tech savvy (they use lots of pictures and videos). They have a FB group for users too which help a ton!!

Get Timely has so much to offer, including the best calendar I have found in scheduling software. With 10 employees, this feature sets Get Timely apart from other providers. My business has enjoyed Get Timely for 7 years now.

Get Timely are the bomb!!, always fast quick service and communicate in a way a very unsavvy computer gal can understand.

We've been using Timely for years! Love everything about the software, didn't have any issues until the other day. When we noticed our sms reminders weren't being sent. Mike replied really quickly and had our sms issue sorted out straight away. Explaining how to fix it in easy to follow instructions and we had our sms reminders back on within 30mins. Really appreciated his help 🙌"

Support team is great and always happy to help. 5* all the way through!

always happy with the quality and efficiency of the get timely team

I’ve been using timely for over ten years,even though I’m in the golf business the booking system,messaging and customer contact is excellent
BarryB

Easy to use, has a lot of great features.

However, there is no loyalty scheme for being with them for a long time.

I don't think it makes sense for it to cost an additional £30 per staff member, again, there is no form of loyal or reward for using their system.

I have seen there is an offer at the moment for new members to get 40% off for their first 6 months (yet why not offer this to those who've used you for years?)

Also, I think it would make sense to charge less for staff members who only work 1 day.

I've been using Timely for a number of years now and it has just made life so much easier. I am able to operate and manage my business from anywhere in the world just by means of a phone. Undoubtedly, I can highly recommend Timely.

Timely is a fantastic crm, we moved for multiple platforms to a single platform that work perfectly for our business from staff management to customer management and even sales.

When you switch to timely you get what you require; sure some features would be a dream to have with timely. it just has more pros than cons so would highly recommend it!

The tech support are fantastic and are supper quick to reply and resolve any issues you may have. I've never had an issue with timely support like i have with other systems.

10/10 Timely keep up the great work and keep releasing new updates and features :)

Timely is a paperless business management system that enables ease of use as it can be operated from my phone, laptop and iPad. It’s definitely a time saver.

I have contacted support on a few occasions and always had prompt response and communication until the issue is resolved.

Cannot praise Timely and the aftercare service enough. The system is saving me so much time and stress. Now my clients can go in book, cancel and reschedule themselves. I still have control. I feel it’s put my business on the next level. Easy to use and what your unsure of someone is always there to work through it with you and super fast getting back to you too!!!

All my queries have been handled in a efficient and timely manner.

I've been with Timely for years now with my hair salon, it's so simple to use, extremely easy to navigate and super reliable - especially if you need help as well, my problem was solved within the hour of asking how to do something, with simple instructions that I followed ease, cannot fault timely or the team of wonderful people behind the scenes!

Easy to use, easy to set up, does everything I need and more. Looking at what the systems capabilities are has given me great ideas and has really helped my client retention.
I also think it’s reasonably priced.

Mike was very quick to respond, my questions were answered immediately and the situation was resolved then and there.
Could not have asked for a better result or experience. Great customer service and satisfaction right there.
Thank you again Mike and the team at Timely for producing such a great platform for salons.
Cheers
Matthew