I apologize for how you feel. Upon reviewing your account, I see that you signed up for an annual plan. As your renewal date approached, we reached out to you, and you mentioned, "You sold the cabin/property and were not using it anymore," according to the notes in your file. We also indicated that we would send you a prepaid label to return our equipment, which we did.
You expressed that you loved the services while you were using them but no longer needed them due to the sale of your property. If you are referring to the two and a half months remaining on your service agreement, it's understandable that you did not use it because you sold the property. I have a note from a technician indicating that they would honor the remaining two and a half months as a credit, even though were are not liable, being you sold the property. However, the payment method we have on file is no longer valid because it has been more than six months, we are unable to refund a credit to the account, and I did not find any additional email responses in the logs.
If you would like to reach out, we would be happy to issue a check or credit via Venmo for those two months. However, it feels unjust to criticize us for a service that you previously praised for its effectiveness and how well worked.
