Georgeplumbing Reviews 

139
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, most reviewers were let down by their experience overall. Many customers frequently complained about excessively high prices, hidden costs, and unexpected fees charged after very quick repairs. Consumer feedback highlighted unprofessional behavior, with people feeling heavily pressured or intimidated into making immediate card payments. Many people also reported poor workmanship, pointing out that plumbing issues were often left completely unresolved or required extra work. Some reviewers were happy with the service, noting that the staff members were polite, highly knowledgeable, and very efficient. These specific customers truly appreciated the prompt communication and professional handling of their minor household plumbing tasks.

What people talk about most

Service

Customers had negative experiences with service, frequently highlighting exorbitant charges for quick tasks... See more

Price

Customers consistently note negative experiences with price, reporting exorbitant charges for minor repairs... See more

Staff

Users describe negative interactions with staff, reporting that the plumbers who attended were frequently... See more

Payment

Reviewers express strong frustration regarding payment practices, noting issues with payment requests made... See more

Product

Clients share negative opinions on product, reporting that items leaked soon after installation or required... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Masquerade as local company Hard core pressure selling Asking to pay into a different account than on the invoice Calls on the verge of threatening Found this uncomfortable on a business sett... See more

Rated 1 out of 5 stars

What a joke of a firm ! No cost offered initially to stop a leak . Lifted floor boards , well hacked away ! Cutting a gas pipe - cadent attended , going to report these incompetent idiots ! Just... See more

Rated 1 out of 5 stars

If zero stars were available. Called and booked a job. Person turned up. Unable to do job as didn't have tools. Called office who 'demanded: £100 down payment so that 'we did not cancel'. Said ac... See more

Rated 1 out of 5 stars

I had a toilet leak and called George the Plumber. They promised to arrive within 30 minutes but turned up two hours later with no apology or explanation. The car they arrived in was a normal p... See more


Company details


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1.3

Bad

TrustScore 1.5 out of 5

139 reviews

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1.3

All reviews

(139)

112 reviews in the last 12 months

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Rated 1 out of 5 stars

Scammers!!

Scammers!!! Scammed us out of £800.Took down the kitchen ceiling didn't fix leak and charged us £800.Dont know why I paid but when they don't take no as answer you just pay as you don't know what they may do.Tried to ring they gave us we'll call back and they don't or puts phone down on us

13 June 2024
Unprompted review
Rated 1 out of 5 stars

The worst company

The worst company. They sent out a rude and ineffective plumber. He told me that we needed to use high-pressure to blow out the drain and so I asked him if he had the machine and he yelled at me and said why would I have that machine? Then we went downstairs and I showed her where the manhole cover was, but he didn’t pick it up and then I showed him some leaks and an outdoor pipe and I said do you think it could be related and he yelled at me and said how would I know if this is related? I don’t live here. I didn’t do the plumbing how would I know? They didn’t solve anything and charge me 360 pounds. I’ve called three times because they told me they were going to get somebody to come out with a high-pressure to clean it. I’ve called three times and nobody will return my calls. They keep saying the managers gonna call me. I set up until midnight last night and the manager never called and I’ve been calling this morning and nobody returns my calls.

15 June 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS. I have never written a review but this company is unbelievable. They told me £90 call out fee and when the guy got here I was told £250 hour. He fixed a leak (after going to screw fix to get a part) and the find bill was £464. Five weeks later it is leaking again and I have been trying to contact them for three days and it just goes to answer phone. I also did not receive any paperwork for the insurance as promised. Absolutely rubbish.

4 May 2024
Unprompted review
Rated 1 out of 5 stars

Insist on call out and hourly rate up front,

Whilst they were quick to respond and sorted out my blocked pipes quickly, they weren’t upfront about charges. £49 for call out, and would advise of costs on arrival. £250 per hour!!!!!! Left me little choice but to continue. So cost £299 to unblock a sink…..

13 June 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!

SCAMMERS.
They don’t make you aware that their charge is hourly. They add 1.5x VAT on top which they don’t inform you about either. They don’t send the Plummer out to the shop before your job so you pay for their travel time!!
£180 tap turned into £566!!!!!!
PLEASE DO NOT USE

13 June 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

I agree with your previous reviewers, SCAMMERS.
3 June I had a plumber come out to fix a leak. Charged me £140 and I still have a leak but am unable to contact them. The numbers are not connectable apparantly. I cannot give a NIL as it had to be completed with something. So 1 Star and really it shouldnt be any. DONT USE.

3 June 2024
Unprompted review
Rated 1 out of 5 stars

Very very expensive for minimal work, Not honest about charges beforehand

Very very expensive for minimal work. They don't disclose all the charges and end up charging more. Called them for water leak via ceiling. They didn't tell us charge for emergency labour, avoided the question by saying they will see and tell. All they did was put silicon Gel around the half of the tile. Charged for £45 for call, £195 for emergency labour and £55 for material. Silicon gel cost £20 on amazon for full bottle, didn't even need full for us but still charged £55 for material. Total cost £358 for putting silicon gel. All I can say is charging more innocent people without telling labour /emergency labour charge prior cause these are fix fee and should tell us before even coming to the problem.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Busy but good

Got an old single brick bit they fitted me radiator and hot tap in utility room, number of others said it couldn't be done. They attended twice when had pipe leak from toilet system and leaking boiler. Recommended by parents. Thanks for that and few others jobs they have done

17 May 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, please do not use. They also operate under EMR Plumbing, Peter Plumber 24/7, Bryan Marr Plumbing... they have about fifty different trading names. I have reported them to trading standards. How are they allowed to do this?

14 May 2024
Unprompted review
Rated 1 out of 5 stars

Was quoted just a call out charge of…

Was quoted just a call out charge of £49. Guy was in my area and would be 30/45 minutes and would phone me when he was on way. He came and looked at the problem, which was a leak from the water tank. After looking at the pipes underneath the tank, he looked inside the tank. Turned a couple of taps and declared there’s the leak. Quoted £300 to fix it. I said I would just pay the £49 and he told me it would be an extra £89 for the investigation work he had done!!! I then spoke to the ‘boss’ who told me the call out charge of £49 was the booking fee and that any investigation and labour/work would be extra. £138 for someone to be 10 minutes inside my house with a torch!! An absolute disgrace!! AVOID AT ALL COSTS!!!!!

13 May 2024
Unprompted review
Rated 1 out of 5 stars

If i can only leave 0 for their review…

If i can only leave 0 for their review i would. One of their plumber came to my house and inspect where the water pipe can go as i am quering if they can install tap water in my back garden. The plumber said its very difficult and the pipe will be visible. So i decided not for the plumber to push through. I ask him how much would i pay and he said £98. £45 for on call and £45 for inverstigation. I was so shock to think he just stayed in my house for almost 20min only and nothing has been done and i have to pay him £98. So be careful as they are not telling you how much they gonna charge you when u call them on the phone they just gonna say the plumber will let u know once they arrive on your house.

7 May 2024
Unprompted review
Rated 1 out of 5 stars

Please don't use George Plumbing

Please don't use George Plumbing. This guy is not reputable. I called him because I had a leak under my sink. He arrived and diagnosed the problem as an o-ring having worn out and needing replacing in my tap. He was there a very brief amount of time but charged £90 which was the pre-agreed fee for call-out plus an hour's work. He said he didn't have an o-ring (a pretty standard piece of kit) and would come back in the new year with one. For the £90 I paid, which covered an hour's work he could easily have gone up the high street nearby in the time and bought one from the plumbing supply shops but he seemed in a rush to go and I presumed he would honour his word and be back to replace it. Over five weeks later, he still has not come back and was not responding to messages until I said I would dispute the earlier transaction. He then said he would charge me another £90 to come back with the o-ring and therefore I might as well find another plumber and when I queried this told me "I didn't know how plumbing works." I have therefore had an ongoing leak causing damage to my cupboards for five weeks and am no further forward, having to hire someone else to do the job he didn't complete.

23 December 2022
Unprompted review
Rated 1 out of 5 stars

Never again George Plumbing!

Never again George Plumbing!
I called George Plumbing to fix a blocked toilet. He came and tried to fix the problem but he was not able because he reconed it was a collapsed drain. My tenant said he was there for half an hour, but charged for 1.5 hours. Including travel time it should not be more than an hour max for nothing. In a text message he told me "All done" but it was not my tenant told me a bit later and in his invoice he stated a possible broken floatline. The invoice I paid straight away. So a second visit was arranged for which he quoted £475. He lifted up about 10 cobbled stones and said he replaced a piece of pipe and said he fixed the problem. My tenant told me again about an hour after he left that the problem still existed. So I told the plumber that I hold back the payment because I want a second optinion about the repair if it was done properly.

I immediately received a reduced invoice to £300 (with no explanation) and after just 5 days of the reduced invoice I get a message from him threatening with bailiffs.
He also called my tenant a liar, which is very unprofessional.

I asked British Gas to have a look and they fixed it with just removing a blockage of toilet paper, done in an hour.

I received a bailiff letter so I paid £150 to try to arrange an agreement with George the plumber but he did not accept it and accused me of slavery because I do not want to pay.

So if you ask George Plumbing for help, be aware that you maybe pay an excesive price for not fixed problems and with no garantie and you do not get the time to verify by the unqualified work by an indipendent plumber and that the bailiffs are being instructed by George Plumbing immediately.

So be warned!

For me it would be 0 stars, but 1 is the minimum.

18 May 2022
Unprompted review

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