Fraudulent transactions
I received a new Indigo credit card that I never used, activated, or shared with anyone. Within days, fraudulent charges appeared — all from New Jersey, while I live in Las Vegas and have never been to New Jersey.
I reported the fraud immediately. Indigo acknowledged the issue but told me I’d have to wait up to 60 days for a resolution. They refused to provide a provisional credit, even though I’ve never used the card. This feels like an internal security breach — either at their printing facility, during mailing, or within their systems.
This is unacceptable. I’ve also filed a formal complaint with the Consumer Financial Protection Bureau (CFPB) and am considering other legal avenues if this isn’t resolved quickly.
Indigo / Genesis FS needs to do better — consumers shouldn’t suffer for clear-cut fraud on a card that was never even used.