GEMPORIA Reviews 

19,969
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide range of products, including unique jewelry, often highlighting their appealing designs and affordable prices, which make luxury items accessible. The delivery service is frequently noted for being fast, reliable, and well-packaged, while the staff are commended for their friendly and informative approach. However, some customers noted that certain items did not fully meet their expectations regarding appearance or quality, citing concerns about gemstone cutting, color, or inadequate packaging. A few also mentioned a perception of declining value or feeling certain products were overpriced.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding quality of... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the affordability and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Staff

Customers consistently report positive experiences with staff, describing them as amazing, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(19,969)

1,800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi Maria,

Thank you for your review.

We’re delighted to hear that you found the ordering process easy and that your order was delivered promptly. Providing a smooth shopping experience from start to finish is something we always strive for.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Good company to buy from

Good company to buy from and a refund if the item is not to your taste.
I have mentioned before that lately the amount of time given to descriptions of one item does become a bit tedious. I feel a brief summing up would be better. I know that many of your customers agree.

29 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We’re delighted to hear that you enjoy shopping with us and appreciate the reassurance of our 30-day money-back guarantee if an item isn’t quite right for you.

We also appreciate you taking the time to share your feedback about the length of our product presentations. Customer feedback is very valuable to us, and we will be sure to pass your comments on to the relevant team.

Thank you for your continued support. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great Company

I have been a customer of Gemporia for many years and have always found them friendly and helpful and the products are always first class. I have learned so much about gemstones over the years. I feel that they are almost like family. x

28 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Patricia,

Thank you for your review.

We’re so pleased to hear that you’ve been a loyal customer for many years. It means a lot to know that you’ve always found our team friendly and helpful, that you’re happy with the quality of our jewellery, and that you’ve enjoyed learning more about gemstones along the way.

Thank you for your continued support and for being a part of the Gemporia family. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Good quality and Value items

Good quality and Value items. Fast delivery & helpful customer service.

21 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Jane,

Thank you for your review.

We’re delighted to hear that you’re pleased with the quality and value of our jewellery. It’s also wonderful to know that your order arrived quickly and that you found our customer service team helpful.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Lovely gems

I use this company a lot as I love the different gems. Friendly staff
Good prices for all budgets.

28 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Shirley,

Thank you for your review.

We’re delighted to hear that you enjoy our wide variety of gemstones and that you keep coming back to shop with us.

We truly appreciate your continued support and look forward to bringing you many more beautiful gemstone pieces. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Lovely amethyst ring I got for my girls…

Lovely amethyst ring I got for my girls birthday , delivered with all the box and extras , very good service

28 July 2026
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Reply from GEMPORIA

Hi Gary,

Thank you for your review.

We’re delighted to hear that the amethyst ring made such a lovely birthday gift for your daughter. It’s wonderful to know that you were pleased with the presentation, including the gift box and extras, and that you received such good service.

We truly appreciate your support and hope your daughter enjoys wearing her new ring. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I have been a casual customer for many years

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when he has spotted & he knows I will like. Due to arthritis I now need larger size rings but still want a feminine look. Gemporia caters for me beautifully. Whether made with silver or gold, prices are affordable and their service exemplary. Their web-site is easy to negotiate and Delivery is fast. I also enjoy watching their auctions and special shows

28 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Caroline,

Thank you for your review.

We’re delighted to hear that you’ve been a valued customer for many years and that both you and your husband have found so many gemstone pieces to enjoy over that time.

It’s especially wonderful to know that our range of larger, feminine ring designs has helped you find jewellery that suits your needs, and that you’ve been pleased with our affordable prices, easy-to-use website, fast delivery, and customer service. We’re also so pleased that you enjoy watching our auctions and special showcases.

Thank you for your continued support. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Good value for money

Good value for money, arrived inn speedy time, staff always so helpful and polite

20 July 2026
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Reply from GEMPORIA

Hi Rosemary,

Thank you for your review.

We're so pleased to hear that you're happy with the value for money, that your order arrived quickly, and that you've found our team to be helpful and polite.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Happy with my purchases

Happy with my purchases

24 July 2026
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Reply from GEMPORIA

Hi Beverley,

Thank you for your review.

We’re so pleased to hear that you’re happy with your purchases. Your support means the world to us, and we hope you continue to enjoy shopping with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 1 out of 5 stars

Less packaging not zero packaging

I have opted for less packaging for my jewelry but I didn't expect my rings to be literally thrown together in a cardboard box that wasn't even sealed properly. I expected them to be wrapped up individually in paper or something. Very disappointed.

27 July 2026
Unprompted review
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Reply from GEMPORIA

Hi,

Thank you for your review.

We’re sorry to hear that your rings arrived in packaging that didn’t seem secure and sufficient. We can confirm that your feedback has been passed on to our warehouse team for review.

Thank you for bringing this to our attention. We truly appreciate your feedback as it helps us improve our services.

We’re sorry for any disappointment caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Top quality services via phone calls…

Top quality services via phone calls during late hours and still managing to organise a last minute gift with good standards and customer support

15 July 2026
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Reply from GEMPORIA

Hi Ryan,

Thank you for your review.

We’re delighted to hear that our team was able to assist you. It’s wonderful to know that you received such helpful and professional service during your call, and we’ll be sure to pass your kind words on to the team.

Thank you for choosing us! If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 3 out of 5 stars

I am still waiting for jewelry ordered…

I am still waiting for jewelry ordered on the 14th July. Where is it?

22 July 2026
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Reply from GEMPORIA

Hi Frances,

Thank you for your review.

We’re sorry to hear that you’re still waiting for your order. We understand how frustrating it can be when an order takes longer than expected to arrive.

As we don’t have enough information from your review to look into this directly, please contact our customer service team with your order details so we can investigate the delay and provide an update for you.

Please don’t hesitate to contact us on 0800 330 8000, and we’ll be happy to assist.

Kind regards,
Gemporia

Rated 5 out of 5 stars

This is a great shopping outlet

This is a great shopping outlet. Friendly helpful staff. Great items. Well packaged. Quick delivery. 5*.

23 July 2026
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Reply from GEMPORIA

Hi Wenda,

Thank you for your review.

We’re so pleased to hear that you’re happy with our service, products, packaging, and delivery. Your kind words about our team are greatly appreciated, and we’re delighted to know you’ve had such a positive shopping experience with us.

Thank you for your support, and we hope you continue to enjoy shopping with us in the future.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Real gems great quality

Great jewelry

16 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Carol,

Thank you for your review.

We’re so pleased to hear that you’re happy with our jewellery. We really appreciate your support and are delighted that you enjoy the pieces we offer.

We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Wonderful experience

Beautiful stones at great price and arrived fast.

23 July 2026
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Reply from GEMPORIA

Hi Simona,

Thank you for your review.

We’re so pleased to hear that you’re happy with your gemstones, our prices, and the speed of your delivery. We always aim to offer a wonderful selection of jewellery at great value, and it’s fantastic to know you’ve had such a positive experience.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

It’s quick & easy to shop

It’s quick & easy to shop, hardly ever any issues

23 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Rhian,

Thank you for your review.

We’re so pleased to hear that you find shopping with us quick and easy, and that you’ve had such positive experiences. We really appreciate your support and are delighted to know that we’re meeting your expectations.

We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Always excellent help centre

Always excellent help centre, whatever the query, always sorted quickly and efficiently.

16 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We’re so pleased to hear that you’ve had such positive experiences with our customer service team and that they were able to assist you quickly and efficiently. Your kind words mean a lot to us, and we’ll be sure to share your feedback with the team.

We truly appreciate your continued support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Items Description

Items are always as described and packed well, posted quickly and usually on time. The call center is very helpful. Would recommend this company to anyone.

23 July 2026
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Reply from GEMPORIA

Hi Penelope Ann,

Thank you for your review.

We’re delighted to hear that you’ve consistently found our jewellery to be as described, well packaged, and delivered promptly. It’s also wonderful to know that our customer service team has been so helpful and that you would recommend us to others.

We truly appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Ring a ding ding

Rings I ordered were exactly what I expected. Prompt delivery nothing bad to say

7 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Gloria,

Thank you for your review.

We’re so pleased to hear that your rings were exactly as you expected and that they arrived promptly. It’s wonderful to know you had such a positive experience with us.

We truly appreciate your support and hope you continue to enjoy your jewellery. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

To be surprised at the excellent range…

To be surprised at the excellent range of products available and the final price for an item. I purchased a Tanzanian ring on offer at a certain price. I had to leave the bid and waited for my purchase. When it arrived it cost considerably less due to reverse auction. What an fabulous surprise. The quality was superb and I absolutely love it.

22 July 2026
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Reply from GEMPORIA

Hi Marina,

Thank you for your review.

We’re delighted to hear how pleased you are with your Tanzanian ring and that the auction made your purchase an even more wonderful surprise! It's fantastic to know you were impressed with both the quality and the final price, and that you love your new ring.

We appreciate your support and hope you continue to enjoy discovering more beautiful gemstones with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

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