Gemma Went Reviews 9

TrustScore 4 out of 5

4.1

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  1. Coaching Center

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Business & Mindset Mentor and Entrepreneurs Champion 2018 at the NatWest Great British Entrepreneur Awards. Helping small businesses get big results.


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4.1

Great

TrustScore 4 out of 5

9 reviews

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Rated 5 out of 5 stars

The best decision you can make for your business and yourself

Gemma is an an amazing and caring coach.

I cannot put into words what I have achieved/gained as being part of one of Gemma's masterminds.

When the 12 months are up I am sure I will be signing up again as the business and emotional support is amazing.

I had wanted to work with Gemma for a year and had completed some of the shorted courses before committing to the elevate mastermind.

I love everything about it and would recommend Gemma to a friend or loved one.

3 March 2019
Unprompted review
Rated 5 out of 5 stars

Working with Gemma has changed my business (+ life!)

I've been following Gemma online for the past 18 months and was attracted to her because she was different from many coaches online who's main focus is on £10k months and multiple 6 figures - this seems so far out of reach to me that I can't connect with it.

I've consumed a lot of her free trainings (and learned SO much from them!), invested in her lower priced products + The Simply Smart Business Academy and been a member of her group, Simply Smart Business®, for over a year.

Every training, live video, email I've received from Gemma has taught me something powerful. I learned how to structure my business, plan out my income, create different tiers of services to suit all clients and create a solid strategy - to name a few things.

In October 2018, I posted in her Facebook group about my financial situation and how I was struggling. She generously offered me a place on her Income Booster programme and after generating £0 income in 4 months, I created & launched a new programme. Within 24 hours, I had someone sign up & pay me for it.

In December, I made the commitment to join Elevate, Gemma's 12 month mastermind. This is the biggest financial investment I've ever made and the decision wasn't taken lightly. Having learned so much already, I knew this was what I needed to get me where I want to be.

I'm currently 3 weeks into Elevate and I'm blown away. Our weekly Q&A calls with Gemma means I'm getting the support I need whilst our individual 'teams' offer daily accountability and encouragement from our peers. The video trainings inside our learning hub are 'fluff-free' which means they're not only simple to understand but easy to implement.

I've worked with coaches in the past but never have I gained so much knowledge, clarity, support and practical information that actually works.

THANK YOU Gemma, I appreciate everything you've done so far + everything you'll help me with in the future. Xx

23 January 2019
Unprompted review
Rated 5 out of 5 stars

Worth every penny!

I have been a member of Gemma Went's Elevate programme for just over 3 months now and the results so far have been mindblowing! I'm having profound a ha moments every day, made a ton of amazing friends with like minded people but most of all I've gone from having a business idea that I felt lost about taking forward to having confidence and clarity on what it will take to get there and grow my business! Gemma is super supportive, honest and patient!!! She is well versed in business strategy and this is worth every penny! If you're on the fence about joining any of her programmes, just do it! xx

23 January 2019
Unprompted review
Rated 5 out of 5 stars

Simply the best business coach!

I've now been in 3 of Gemma Went's masterminds and I couldn't recommend her highly enough. Integrity, really is what she's about. It's not just a sales tactic! It's threaded throughout everything she does.
In the last 18 months, she's helped me become the SEO of my business instead of a worn out, over worked and underpaid labourer. She's eliminated the feast or famine mode I was stuck in since I started my business 4 years ago.
I love her vision and strategy however mostly, I admire her generosity of spirit in sharing not only her tools and roadmaps to success, but also her vulnerabilities so we can learn from them.
In the first half of 2018, I doubled my total income for 2017 even though I had to take a month off work. And my second half of 2018 was double the first 6 months total. That's 6 times what I made the previous year, all the while not overworking but helping a smaller amount of clients at a deeper level get results better than I had before.
In the past 18 months, Gemma's been an inspiration, a mindset mentor, a laugh as well as a true leader and teacher.
Would I recommend her? Absolutely.

22 January 2019
Unprompted review
Rated 5 out of 5 stars

Gemma is a rockstar

Having had my fingers burnt in the past I was super diligent before signing up for Gemma's Elevate mastermind. Having jumped in I wished I'd done it much earlier. Gemma has the rare quality of sharp savvy business acumen, bundles of warmth and an inner wisdom of understanding me at a deeper level. Working with her far exceeded all expectations and my business has stepped up several gears.

22 January 2019
Unprompted review
Rated 5 out of 5 stars

Work with Gemma! You'll be in very good hands!

When I first discovered Gemma and started following her, it felt like she was reading my mind! She spoke to me at such a deep level. She understood exactly where I was in my business, what I was struggling with and how to help. I loved her honesty and integrity. I knew she had "been there" and I connected with her right away. I eventually joined her Elevate Mastermind and I consider it the best decision I've ever made for my business. Gemma unselfishly shares her incredible knowledge and provides the marketing, planning and deep work tools to create your unique business. I was and continue to be blown away by the amount of resources she provides. For me, most importantly, she really listens, helps you to see your gifts and helps you build your confidence to go out there as your unique self. While we have a lot of one-on-one time with Gemma, she has also built an incredibly team of knowledgeable coaches and has a gift of matching you up with the exact support you need right now, no matter where you're at in the process.If you're committed to do the work, Gemma is there to support you. I would recommend Gemma, without hesitation if you want and need focus, clarity, resources and accountability to grow your business. You'll be in very good hands.

22 January 2019
Unprompted review
Rated 5 out of 5 stars

Gemma epitomises the word integrity and it is clearly the driving force behind everything she says and does.

Integrity is a word that’s potentially overused in the world of business. There are plenty of examples where what you see really isn’t what you get. Gemma epitomises the word integrity and it is clearly the driving force behind everything she says and does. I have been working with Gemma for almost three years and she has transformed my business, my social enterprise and my self-belief. That’s not just rhetoric! I now have a steady stream of clients and a growing number of enquiries thanks to Gemma’s tried and tested processes. My social enterprise reached the final of a European prize, which was exciting in itself, but standing alongside the other four finalists who had been running their social enterprises for much longer than me, it was obvious that Gemma was the difference that made the difference; I had reached an equal level in half the time. One of the key reasons, I believe, that Gemma is the key to my success is that she doesn’t have a ‘one size fits all’ approach. She is able to adapt her teaching and coaching because she takes the time to get to know each and every client and their business(es). She has encouraged me to do things my way and to learn from my mistakes and as a direct result of her support, I have done things I never believed would be possible for me. Gemma’s generosity with her time, experience and expertise means that you have a world-leading mentor and coach in your corner who believes in you when you’re struggling to believe in yourself. Gemma only takes a step back when you’re celebrating because after all, as Gemma says, ‘it’s you who’s done the work!’ There’s something very special about Gemma and while her business knowledge and experience is second to none, she also has an incredible ability to push you to become the best version of yourself without you even realising its happening! She leads by example, with honesty and integrity at her core. Thank you, Gemma, for everything.

22 January 2019
Unprompted review
Rated 5 out of 5 stars

The REAL DEAL!

Real, honest, thorough - Gemma is the REAL DEAL.

I rarely trust people, with my life or business. There are many out there who talk a good talk but really never coach the person - just offer a strategy of one size fits all.

Her mastermind is mind blowing in what it delivers, offers and shares. She is available, as are her team. I would recommend her over many many others!

I would happily recommend her to anyone who is stuck in growing their business. You will get all the support you need.

22 January 2019
Unprompted review
Rated 1 out of 5 stars

Working with Gemma Went left me 1000's in debt

Gemma is a self proclaimed business strategist and mindset mentor.
She claims to help entrepreneurs to build their businesses and achieve their business and mindset goals and by working with her we will achieve this.

I contacted Gemma In May of this year (2018) and paid £9400 of a £10500 fee to work with her for 6 months to help me achieve my business and income goals. This was reassuring that she told me in numerous occasions that I would achieve them as long as I put the work in and under her guidance. We met in May and she created ( with me ) an income planner. That clearly stated income would start to roll in from July onwards reaching my goal in around September.

I followed her actions to the letter, and needless to say my launch and income did not materialise as predicted . Despite following her explicit actions.
Throughout this she was very focused on mindset as promised getting me to source EFT practitioners and energy clearing as this would release my blocks that I apparently had !!!
Around this time I became illl and needed an operation, she kindly offered me a break in the program till November when we would resume.
This gave me the time to assess our work together and I realised that she had helped me little, and felt that she had given very poor business advice I felt she certainly wasn’t worth her hefty price tag of of £10500.
In November I questioned the remaining payment due of around £1000 as I felt resistance towards paying her more money having spent £9400 already and not had a penny return on my investment. Basically looking for some reassurance from her that it would be ok.
What I received back from her blew me away.
An email stuffed full of accusations towards me. Ie I had mindset issues despite advertising herself as a mindset mentor and that I conducted one of the virtual meetings on the phone in a car park. Which I did whilst in my car on holiday on my own in the car and fail to see how this would impact my progress. It basically was an bottom covering email and was all about her not me.
Nothing shone in this email about her “ integrity “ this is one of her straplines she uses about herself. She was only concerned about her business and not me as her customer. She did not even try to find out why I was unhappy which I find astounding. Only that I was “ resistant “ to paying her more money, having already paid her £9400.
She then proceeded to dump me and claimed that she was too busy to now see me. Despite offering a January 2019 start date which I had accepted.

To cut a very long story she offered me £2100 back on the £9400 that I paid.
I have achieved nothing other than making a £7300 loss !!

Gemma Went I believe is a hypocrite. Only interested in her bank balance and her customer when they agree with her. Not when they feedback to her that they are not happy with their results.
Be very wary of this lady. She proclaims herself as full of integrity in business, yet refused to continue with my program and has left me 1000,’s in debt with nothing to show for it

28 December 2018
Unprompted review
Gemma Went logo

Reply from Gemma Went

I have delayed a response to this review dated 28th December 2018 because I wanted to give Kate the option to remove this post (and the other copies of it she has placed online) because I have no interest in damaging her brand or reputation. However, the statements made are untrue and I need to be clear on the facts that have been left out.

I will now share a more accurate explanation of what happened, all of which is backed up by written evidence. I do this for myself, but to also show how easy it is to take these types of posts on face value and immediately think badly of the person being reviewed. When in fact, many of them are not true and can greatly, and unjustly, damage a reputation and business

Before this review, Kate had been emailing her accusations and threats to me. I made it clear to Kate that her they were unfounded in our emails, and if she decided to publish them, as she was threatening to do, I would seek legal advice for slander and libel. I suggested that she base any review on fact and fact alone. Sadly she has not.

The £10,500 fee for 6 months coaching was inclusive of tax. The actual price of the coaching was £8,700. The agreed services for this fee were:

Full day face to face strategy intensive plus lunch and refreshments at a hotel
Business Strategy
Marketing System
90 Day Planning System
2x coaching calls per month
90 Day Plan Review
Email support
Membership of my Simply Smart Business Academy

All of which were delivered, aside from the final 4 coaching sessions over 2 months that were due to be delivered after her requested break.

Our work together started on the 18th May 2018, with the strategy intensive day, where we created her strategy and income plan together based on the offers she planned to launch her business with (this was a soft launch, as per her brief). The strategy and income targets were based on this and both were agreed by Kate. Kate isn’t new to business, she has run a business before and, indeed, offers small business coaching on her website. She was very happy with my advice, the strategy, income plan and implementation plan and could see how it would get her to where she needed to be.

In month one of our coaching, Kate decided to add in a new offer, at a lower price point than the original income streams she had wanted to launch with. Thus changing the plan altogether. This affected the potential income and took us off course from the targets set out in the income plan and strategy, and also delayed the process as she needed to get the messaging and copy ready for the new offer. This wasn’t a bad idea, but it did delay the work we were doing and would, ultimately, affect the results.

There was also a delay in proceedings because she was waiting for her website to be completed, thus delaying the soft launch of the business. This delay was around one month and of course was not Kate’s fault, however this did, again, delay the results.

Sadly Kate did not follow my actions to the letter as stated. She did very well in creating content and making herself visible on her social media profiles, but she did not do the launch training I suggested to help support her, she only responded a few times to my twice weekly accountability emails throughout the whole of the coaching period (which would enable her to get more support for her weekly tasks), and she did not complete a number of tasks we agreed in her 90 day plan. She missed one of her coaching calls completely. She needed to turn another into a personal conversation instead of business coaching. She moved one at the last minute and she took another from her car as she’d double booked and had a meeting with a client.

Kate started the soft launch of her business finally on the 26th July 2018 (over 2 months into our work together) and ran it for around 3 weeks with no sales. I made a number of suggestions to Kate to follow up this activity to bring the sales in, but these were ignored.

As shared by Kate herself in her Facebook Live here https://gwent.co/KHLaunching, she was suffering from mindset issues around this time, as many of us do in business (myself included). She brought those to me and we turned our attention to that as I wanted to be sure she worked through these so that they didn’t hinder her in the future. These became a priority for her. I was supporting her myself with this, for which she was very thankful at the time, and I also offered two alternative options for extra support. These were things I’d used myself that helped me. One being an EFT session and the other an RTT session.

On the 6th September 2018, Kate emailed me and asked me if I would allow a break in the program for 2 months as she felt that the personal and health problems she was dealing was stopping her from fully committing to the work and was wasting my time, her time and her investment. We had worked together for just under 4 months by this point, although she had been largely absent for the previous 3 weeks. I’ve never allowed this before but I wanted to support Kate as I could see she was struggling, and agreed in writing that we would take a break until 1st November so long as she settled the outstanding amount owed - which was £1000 - when we would start again and complete the coaching by the end of the year. My assistant chased her to settle the outstanding amount many times, which was ignored.

Despite not settling the outstanding amount as agreed, I emailed Kate numerous times towards the end of October 2018 to set up the calls and get started for the final two months, which I’d booked out for her in November and December. These were all ignored. One of these emails suggested that if she was struggling with time, we could look to push the coaching to after Christmas, this email was dated 31st October 2018 and was, again, ignored.

I already had other projects that I needed to book in to my schedule and knew I would struggle to work with Kate in the New Year as I was due to start these in January 2019. After not hearing back from Kate for a week after my offer of pushing the coaching to after Christmas, I booked in the other work. At this point I’d already decided that a way forward would be to offer her a refund for the final two months if we could not agree to a time that would work for us, even though at this point I’d still not heard from her.

At no point did I offer or agree to start the coaching in January and considering Kate had a trip booked to Florida in January, I would be surprised that she would even want to restart the coaching then.

Kate finally emailed me on the 20th November 2018 to say that she wanted to have a chat about the lack of progress on the program as she had paid 1000s of pounds, was no further forward and felt resistance to paying more.

Considering the history above, I was shocked and disappointed at this. It felt like she was blaming the program for her lack of results, without taking into account any of the other factors. I wanted to make it clear that there were a number of reasons why she may not be any further forward, which I laid out in my email dated 20th November 2018. There was no blaming, no accusations, just a clear statement of where we were and what had happened. I then said I was very keen to resolve this, and offered her times to jump on a call that week. My aim was to understand why she was unhappy and come to a resolution that would be positive for both of us and was very clear about that.

I had no response to my November 20th 2018 email. So I followed up again offering the call times. She also ignored that email of 22nd November 2018.

At this point I knew I unable to work with Kate going forwards as we were almost at the end of November 2018 and I didn’t feel I had the time available to support her in 2019. This had nothing to do with her challenging me. I’d made this decision because she had missed the agreed start time for our coaching, hadn’t paid the outstanding amount as agreed and I had already booked work in. I did try to move a few things around in my schedule, but I wasn‘t able to. I did not dump her as she claims, and did not offer or agree to a January 2019 start date at any time.

I emailed on the 26th November 2018 and made it clear that the time I had booked out to work with her had now passed and I didn’t feel able to continue. I suggested that the fairest way forwards would be for me to refund the remaining two months, even though the contract, signed by Kate, states that full payment for the entire coaching is due, regardless of whether the coaching is completed or you discontinue participation, and even though I had lost income as I was unable to replace Kate with a new one to one client in the 2 months break or the 2 months following that, as I had kept that period free for her. The refund was a goodwill gesture, and she agreed to this by sending me her bank details. The refund was made the following week.

On the 16th December 2018, Kate emailed with inaccurate and untrue accusations, demanding a full refund because I had given her ‘bad business advice’, despite agreeing to my previous offer of a two month refund and despite being very happy with my advice throughout the time she was working with me. She threatened to take me to court, to report me to trading standards and to post about her “experience” of working with me. She demanded I pay this by the 27th December. The day after Boxing Day, or she would take action.

At this point I removed her from my Facebook Group and other social profiles as the situation felt toxic, which in her next email she complained about because that Group could support her. This I found interesting considering she felt I gave bad business advice, why on earth would she want to be in my Group for support?

I refused the demand for a refund and Kate then emailed me on Christmas Eve with more threats. Again, I refused the demand and advised that if she did want to take this further, then we should leave it in the hands of our solicitors.

The next step for Kate was to publish this review in three places online,

I didn’t want to share this, and gave Kate every opportunity to avoid it, but she’s left me no choice. I feel I have acted with integrity and care - even after receiving the accusations - by offering to get on a call to chat it through and reach a resolution.

I am saddened that it has come to this. During our time together, I went above and beyond with extra support, I checked in on Kate during the period we weren’t working together, I chased her to start working again and after she missed the deadline for us to start working together, gave her a refund for those missed two months.

The advice I gave during the time we were working together has been proven to work for me and hundreds of other clients, which is backed up by many testimonials and a long list of results. I am very sorry that Kate feels the way she does and has decided to take this course of action.

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