The interaction with your sales and service people has been outstanding. They were creative in helping me upgrade my GEGO GPSs to GeGO PROs. The PROs maintain their battery SOC very significan... See more
Company replied
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See what reviewers are saying
Tell me you’re a modern-day Indiana Jones without telling me you’re a modern-day Indiana Jones. I once lost my luggage in the Bermuda Triangle of airport carousels, but thanks to GEGO Tracker, I now h... See more
Company replied
Since moving to Spain, we’ve not only used the GEGO PRO for our trips but also during the week in our cars and sometimes in our daughter’s backpack when she goes to scout camps. On the rare occasions... See more
Company replied
Our devices were confiscated @ ICN security for some weird reason and GEGO took care of us and has provided 2 brand new devices and transferred our membership. That's what I call great customer ser... See more
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Company details
Written by the company
Since 2012, LUGLOC has been developing innovative tracking solutions that help people and businesses stay connected to the things that matter most. Through our GEGO brand, we provide smart tracking technology for a wide range of applications, including travel, personal belongings, pets, and other valuable assets. Our solutions combine GPS, cellular connectivity, Wi-Fi, and Bluetooth technology to provide reliable real-time location tracking, alerts, and location sharing. GEGO PRO is one of our advanced tracking devices, designed to provide comprehensive visibility and peace of mind wherever your belongings travel. With more than a decade of experience in tracking technology, LUGLOC continues to develop reliable, easy-to-use solutions that help people track, protect, and stay connected to what matters most.
Contact info
United States
- info@gego.io
- www.gego.io
4.6
Excellent
63 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Gego makes a great product and supports it well
I've been using Gego trackers for almost 5 years and I now own 4 devices after recently buying 2 new pro models. They have never let me down, keeping track of my luggage on trips all over the world. In addition, Gego customer service has always been very good and prompt answering my questions and resolving a minor issue concerning a one-time problem with a standby mode -> reactivation.
16 February 2026
Reply from LUGLOC INC
Thank you for your incredible 5-year loyalty! 🌟 We’re thrilled that your GEGO devices, including the new PRO models, have kept your luggage safe worldwide. We are honored to be your trusted travel companion. Happy tracking!
Great Customer Service
I got a quick response. The agent was helpful and solved my issue promptly.
11 February 2026
Reply from LUGLOC INC
We’re glad our team could provide the fast, helpful support you need. Thank you for the 5-star your review!
Product Not Delivered and No Tracking of Order
I ordered 2 tags in late January (coming up to a month next week) and apart from this request for a review, I've not received any notifications, delivery notices, or the tags. Not a good advertisement for a tracking product. I go away in a couple of months, so will need to get a different product. I can't wait indefinitely.
27 January 2026
Reply from LUGLOC INC
We sincerely apologize for the delay. Our records show that your devices have now been delivered. One of our experts is reaching out to you personally to ensure you are all set for your upcoming trip and to assist with any questions. We're here to help! Thanks.
Fast and professional support
Fast and professional support. I needed to replace some devices linked to my account, and they solved everything in a very short time. I’ve been using Gego for many years, since their very first device, for my travels, and I’ve always found their solution excellent. I will definitely continue using their devices.
14 October 2025
Reply from LUGLOC INC
Thank you so much for the kind words! We’re thrilled our team could help you quickly.
We’re honored to be part of your travels for all these years and look forward to many more! Safe travels.
Reply from LUGLOC INC
Thanks Jonathan for your review!
I still dont have my gego
I still dont have my gego, and the logistics company that gego uses must still be using sailing ships to deliver from America. your competition in China can get equivalent products to me in days, not weeks
16 December 2025
Reply from LUGLOC INC
I am very sorry for the frustration this delay has caused. Please be assured that our support team is currently working to resolve your case. We have sent an email to your address with further details and will continue to monitor your shipment until it is successfully delivered.
As a third generation LugLoc, GEGO, GEGO Pro user
As a third generation user beginning with LugLoc devices probably around 2016 or so, the support I have received from the GEGO / GEGO Pro Team has been nothing but outstanding. Timely and efficient responses to my questions especially having to do with transferring my service contracts to the newer components.
26 November 2025
Reply from LUGLOC INC
Thank you so much! We are thrilled to hear that, as a third-generation LugLoc/GEGO user, you've consistently received outstanding and efficient support.
Your loyalty since 2016 means everything to us!
Wish I could have a phone # to speak…
Wish I could have a phone # to speak with customer service...
28 November 2025
Reply from LUGLOC INC
Hi Norman, Our support team has just sent an email to the address associated with your review containing all our contact information.
You can also initiate a conversation directly with us anytime by emailing: support@gego.io. Our team is available 24/7 to assist you.
We look forward to helping you!
Have always found gego personnel…
Have always found gego personnel available and
extremely helpful with any problems I might have.
And,the gego device is VERY effective.
29 October 2025
Reply from LUGLOC INC
Thank you! We're thrilled to hear that our personnel were available and extremely helpful with your problems, and that you find the GEGO tracker device very effective. We appreciate your feedback!
GREAT CO
GREAT CO. LOVE MY GEGOS! HAVE HAD THEM A LONG TIME. THIS NEW UPGRADED MODEL IS SOOOO MUCH EASIER TO USE. GREAT CUSTOMER SERVICE!
21 October 2025
Reply from LUGLOC INC
Thank you for your long-time loyalty! We're thrilled you love your new GEGO PRO and find the upgraded model so much easier to use. We appreciate your fantastic feedback!
This company has excellent customer…
This company has excellent customer Service. When a problem arises, they are available to chat via email. Customer service is what makes the company, along with the great product.
10 October 2025
Reply from LUGLOC INC
Thank you for this incredible feedback!
We believe great support and improved tech are crucial, and we appreciate you recognizing our team.
Small company that does what's right
I had purchased four GEGO devices a few years ago. They were an older generation, and the company offered to replace them with the newest devices free of charge.
25 September 2025
Reply from LUGLOC INC
We appreciate you taking the time to share your experience. It was our pleasure to get you the latest GEGO PRO tracker. Thank you for being a great customer!
GEGO gave me first class service
GEGO gave me first class service, achieved the delivery schedule as promised, and I would recommend the company for luggage tracker devices
1 October 2025
Reply from LUGLOC INC
We appreciate your kind words! We're so glad we could provide you with the service you deserve. Thanks Roger for choosing GEGO PRO!
Reply from LUGLOC INC
Thank you so much! We're thrilled to hear you had such a wonderful experience with GEGO PRO. We truly appreciate your kind words and look forward to serving you again soon!
Excellent tracking.
The offer to pay shipping only, and the improved new model with so many applications etc.
16 September 2025
Reply from LUGLOC INC
Thank you for your feedback, we appreciate it!
Reply from LUGLOC INC
Thanks for your review, we appreciate it!
Dedication and customer oriented
Customer Support was unique and extraordinary, they have been taking care of every single part of the process (Purchase to Activate)
4 August 2025
Reply from LUGLOC INC
Thank you for this amazing feedback! We're so proud to hear that our support team was "unique and extraordinary" in helping you.
Providing a seamless experience is our top priority. We appreciate your review!
SHIPPING TOOK WAY TO LONG.
14 August 2025
Reply from LUGLOC INC
We are so sorry to hear about your frustrating shipping experience. Our support team is investigating your case and will contact you soon. Thanks!
Simply put..these work well
Simply put, the GeGo Pro tracker works very well. Only had our two trackers a week but we tested them on a 100 mile drive and the map updates were often enough to be reliable for our needs. We will test these for our primary purpose in a few weeks on a trip to Europe, if they work well on that trip we will be customers for life.
28 July 2025
Reply from LUGLOC INC
Thank you so much for the excellent review and for choosing GEGO PRO! We're so glad to hear your trackers worked well on your trip.
Helpful customer support who came up…
Helpful customer support who came up with a solution for my older units with replacement and membership.
I've been a loyal customer since their early days, so nice to have this noted by them!
28 July 2025
Reply from LUGLOC INC
Thanks for the fantastic review! We're so glad our support team could find a solution for you.
It means the world to us to have loyal customers like you who have been with us since the beginning. We truly appreciate you! GGEO PRO Team
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