Gearchangeonline Reviews 321

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Easy to order from their website, confirmation came immediately. Received item next day - free postage!!!! Amazing service. Item is perfect, as described on the site and the cheapest available anywher... See more

Rated 5 out of 5 stars

Amazing customer experience: 1. Had the product in stock - only shop in the UK to do so 2. Embraced the need to predict sizings accurately - and got it right first time 3. Communicated like... See more

Rated 5 out of 5 stars

Great quality jeans, love the look, but sadly not my style seem really baggy around the ankle everywbere else fits perfect im gutted they dont fit to my comfort or style. I emailed and asked for a... See more

Rated 5 out of 5 stars

We have been into the shop a couple of times recently, both times the advice and service has been outstanding. There is a great range of stock to choose from, the staff are extremely knowledgeable... See more

Company details

  1. Motorcycle Shop
  2. Motorcycle Equipment and Accessories Store

Written by the company

Arai helmets - Gearchangeonline are one of the UK’s largest online retailers. Our huge stocks of Motorcycle Helmets, Boots, Gloves, Leathers are constantly on sale display which in our showroom.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Rated 5 out of 5 stars

Had a absolutely fantastic experience…

Had a absolutely fantastic experience from the moment I walked through the door , Warren clearly has a massive knowledge of all the products , even spent time with my son discussing helmets ( he is 16 in 6 months) , nothing was too much trouble, first time here and glad I went , if Warren is not the owner he is a absolute credit to the business. See you in 6 months

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

Easy to order from their website, confirmation came immediately. Received item next day - free postage!!!! Amazing service. Item is perfect, as described on the site and the cheapest available anywhere. I actually struggled to get this size where I normally shop and anywhere else I looked. I will definitely use gear change again!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

This was my second time ordering from…

This was my second time ordering from them.
This time I had a chat with John who gave a great price on a Shoei helmet and comms to go with it.
They are very helpful with prices you will find hard to beat.
Ordered Monday morning (24th) and received my goods Wednesday morning (26th).
I highly recommend giving them a go and I for one will certainly be using them again.

24 November 2025
Unprompted review
Rated 3 out of 5 stars

The best shopping experience with ordering and speed of delivery

The shopping process was one of the nicest experience, and they offer fantastic product at affordable prices. However, the item was packed very unprofessional and the item, sunglasses were left unprotected against damage. The package was damaged and hopefully nothing wrong happened to sunglasses.

27 August 2025
Rated 5 out of 5 stars

Excellent to deal with

Excellent to deal with reserved the last helmet and the salesperson even went to get it from the warehouse how’s that for service came within 24 hours and discounted price would definitely buy again from

10 August 2025
Unprompted review

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