Gear4music Reviews 2,679

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often noting that items exceed expectations for their price point. Many consumers highlight the competitive pricing and value for money, making purchases feel like a bargain. The ordering process is frequently described as easy and efficient, and the delivery service is widely commended for its speed and reliability, with many items arriving well-protected and on time. However, some people were dissatisfied with certain aspects. A few customers reported issues with product quality, specifically mentioning defective parts or materials that rendered an item unusable. There were also occasional complaints about additional VAT or delivery charges, and a small number of people experienced delays in delivery or received incomplete orders. Some reviewers also mentioned difficulties with customer service regarding returns or warranty information.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praised the excellent quality of... See more

Quality

Clients share positive opinions on quality, frequently praising products like the Rockman 1000 MXR pedal,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast delivery,... See more

Price

Users describe positive interactions with price, often highlighting that prices are very good, competitive,... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently report easy ordering processes... See more

Based on these reviews

Rated 5 out of 5 stars

Gear4Music has some of the lowest prices on the Internet. I purchased a Yamaha CSF3M Parlor/travel type guitar and I am absolutely blown away how good it is. I own a Taylor GS mini, which is great and... See more

Rated 5 out of 5 stars

This is a highly versatile piece of equipment. It requires some effort to understand how it works, but once you invest the time, you can craft practically any sound. The quality of its digital sound d... See more

Rated 5 out of 5 stars

The guitar is amazing for its price: rich sound, well crafted, and made of quality materials. The action was a bit high, but the adjustments are very easy with the provided tool. I have several... See more

Rated 5 out of 5 stars

What made my experience great ? First the prices are very good and VAT was already included in the bill. They were fast with the command and the delivery happened when they estimated. A very profe... See more

Rated 1 out of 5 stars

Student Full Size Violin Beginner Pack (Antique Fade) Horrible quality and incredibly cheap materials. I couldn't even get the violin strung properly because the parts are so defective. I've been a cu... See more

Company replied

Rated 1 out of 5 stars

Customer service is useless Cant even answer where i have to send a product in case of return for warranty. So i will rather pay 200 more with another company that can take care of customers, bu... See more

Company replied

Rated 5 out of 5 stars

It was cool to get an original Fender Telecaster "Ashtray" for a most reasonable price. My 1985 Japanese Rosewood Tele did not come with one, so, I am very happy to have one now.

Rated 5 out of 5 stars

When the article was suddenly in stock, it took less than one day to get it delivered from Leeds to Switzerland. The helpdesk answered my question as well. The article is wonderful, as expected.

Rated 5 out of 5 stars

Gear4music has always been delivering very fast in all my purchase experiences. Moreover they seem to have recently released gears before other shops in many occasions.

Rated 5 out of 5 stars

The experience of shopping at gear4music was just perfect. The order was delivered on time. The prices are one of the lowest in Switzerland

Rated 5 out of 5 stars

Good price, easy download and installation. Samples sound great and it's easy to create and edit a song in my DAW.

Rated 5 out of 5 stars

Good pricing. Very fast delivery from UK to Switzerland.

Rated 5 out of 5 stars

This is one of the best pedals I’ve ever bought. It sounds fantastic and the price is a bargain!

Rated 5 out of 5 stars

Transparent communication. Speedy delivery: from UK to Switzerland within four working days. The instrument arrived well protected in a huge package.

Rated 5 out of 5 stars

Easy ordering and goods arrived in the time period promised.

Rated 5 out of 5 stars

I love gear4music I used to buy a lot from them, and everything was always perfect. Great job guys!

Rated 5 out of 5 stars

I did play with them a couple of times and they are of good quality! The sound of my guitar 🎸 is very good for blues and rock n’ roll!

Rated 5 out of 5 stars

Very fast delivery and arrived in good condition

Rated 5 out of 5 stars

The Rockman 1000 MXR pedal is a good sounding pedal. Truly ‘Boston’ in a box. I use it by itself to the front end of a tube amp clean.

Rated 4 out of 5 stars

The order was easy, the ordered equipment is what I expected! The delivery was done with 2 days of delay regarding what was planned by your site. Globally, good experience 👍

Rated 4 out of 5 stars

excellent delivery service and comms BUT one piece missing at reception ( a connector)that I had to buy locally since G4M could not provide the said article

Rated 4 out of 5 stars

Street cube ottimo acquisto però il suono via bluetooth è un po' cupo. Street Cube is a great purchase but the sound via Bluetooth is a bit dull.


Company details

  1. Hobbies & Crafts

Information provided by various external sources

In 2003 gegründet, und jetzt mit mehr als 1.500.000 Kunden, ist Gear4music ein führender Händler von Musikinstrumenten und -equipment. Sie können musikalische Produkte von Orchester bis Rock’n’Roll Instrumente, darunter Gitarren, Schlagzeuge, Digital-Klaviere, Saxophone und Celli sowie hochwertige Aufnahme- und Studioausstattung kaufen. Von Anfängergitarren bis zu professionelle Mikrofone und Verstärker, der Gear4music Online-Handel hat eine große Auswahl von Musikequipment. Egal, ob Sie sich für Geigen, Keyboards, E-Schlagzeuge oder PA Systeme interessieren, wir können Ihnen helfen. Wir haben viele von den bekanntesten Marken auf Lager, wie zum Beispiel Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer und Gibson. Zusätzlich unsere günstige Gear4music Hausmarke Produktsortiment. Wir arbeiten stetig daran, unser Kundenangebot inunserem Handelsgebiet zu verbessern und erweitern. Dies erreichen wir durch die Eröffnung von Handelszentralen, um Lieferoptionen zu verbessern und Lieferzeiten zu reduzieren.

Gear4music.de Informationen

Written by the company

Unkomplizierte Retournierung
Sie können einfach und ganz bequem bei Gear4music bestellen. Wir bieten standardmäßig eine 30-Tage-Geld-zurück-Garantie an, die auf bis zu 90 Tage verlängert werden kann. Zusätzlich zu unsere Gewährleistungen bieten wir eine unkomplizierte Retournierung von Produkten an, die Schutz gegen Defekte oder Beschädigungen für zwischen zwei bis fünf Jahre bieten. Unsere Geld-zurück-Garantie ist ein zusätzliches Recht zu den Garantiebedingungen. Anders als bei anderen Händlern bieten wir kostenlose Abholung oder Abgabe an, vorausgesetzt Sie informieren uns innerhalb von 30 Tagen ab Empfangsdatum.
Wählen Sie Ihr Lieferdatum selbst
Sie können Ihr Lieferdatum selbst wählen, indem Sie den Kalander im Warenkorb benutzen. Ihre Bestellung kann an einem passenden Datum geliefert werden – wir bieten eine große Auswahl von Lieferoptionen für jedes Budget an.
Tolle Preise und großartiger Service
Wir wollen das Kaufen und Besitzen von Musikinstrumente und Geräte leichtmachen, in dem wir tolle Preise und großartigen Service besorgen, egal wo Sie wohnen oder wie Sie von uns kaufen. Wir bieten Musikinstrumente und Geräte von den berümtesten Marken der Industrie an, mit unschlagbaren Preisen. Wir stellen auch ein Sortiment von günstigen, hochwertigen Eigenproduktmarken an.
Mehr als 1,500,000 registrierte Kunden
Gear4music ist einer der größten Händler von Musikinstrumenten und Geräten in Großbritannien, mit mehr als 1,500,000 registrierte Kunden. In 2012 haben wir Gear4music in 19 verschiedene Sprachen übersetzt und sind eine der schnellst wachsenden Firmen Europas.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 3 out of 5 stars

Not to good

Not to good !
Because ,i need to pay the délivers 10.- CHF .
Best regards

14 April 2026
Gear4music logo

Reply from Gear4music

Bonjour,

Nous vous remercions pour votre avis.
Effectivement, des frais de port peuvent être appliqués à la commande.
Ces frais sont annoncés avant de finaliser une commande, dès le panier.
Ils comprennent également les éventuels frais de douanes que la Suisse impose pour l'entrée des marchandises sur son territoire.
Il est donc normal de régler ces frais de port.
Nous vous remercions de votre compréhension et vous souhaitons une agréable journée.
L'équipe Gear4Music
CB

Rated 5 out of 5 stars

Boston in a box

The Rockman 1000 MXR pedal is a good sounding pedal. Truly ‘Boston’ in a box. I use it by itself to the front end of a tube amp clean.

8 April 2026
Rated 1 out of 5 stars

I ordered an item from stock

I ordered an item from stock, after weeks they confirmed its not on stock but they ordered...another week they said, they still didn't received, few more weeks to go. I cancelled the order - no refund, no answer when they can refund. Not recommended.

7 April 2026
Unprompted review
Gear4music logo

Reply from Gear4music

Thank you for your feedback, and we’re sorry for the frustration caused.

The item is now back in stock. Regarding your cancellation, please note that we do not charge customers until items are dispatched, so no payment was taken. If a pending transaction appeared, this is typically a temporary authorisation which is automatically released by your bank after cancellation.

This experience does not reflect the level of service we aim to provide at Gear4music, and we apologise for the lack of clarity in communication. If you have any further concerns, our customer service team will be happy to assist.

Kind regards
Gear4music

Rated 1 out of 5 stars
Gear4music logo

Reply from Gear4music

Bonjour,
Nous vous remercions pour votre avis.
Nous sommes désolés d'apprendre que vous n'avez pas reçu votre commande.
Le suivi indique depuis le 06 Mars que l'adresse de livraison que vous avez indiquée n'est pas correcte. Le transporteur a probablement dû tenter de vous contacter à ce sujet.
Notre service client vous contactera sous peu afin de mettre à jour et faire les démarches auprès du transporteur.
Notre espace TrustPilot sert à évaluer l'efficacité de notre service client, que vous n'avez pas contacté, non reporter un incident de livraison. Nous vous invitons à émettre un avis en fonction du service que vous allez recevoir.
Nous vous remercions de votre compréhension et vous souhaitons une agréable journée.
L'équipe Gear4Music
CB

Rated 3 out of 5 stars

Bb/F Tenor Trombone

Bb/F Tenor Trombone, medium quality: only for students!

12 March 2026
Unprompted review
Gear4music logo

Reply from Gear4music

Dear Angiolina,

Thank you for your review.
Indeed, this trombone is mainly dedicated for students. It is stated on its page of our website.
its price makes it a good choice for beginners looking to buy their first instrument

Thank you.

Best regards.

Team Gear4Music
CB

Rated 1 out of 5 stars

Student Full Size Violin Beginner Pack

Student Full Size Violin Beginner Pack (Antique Fade) Horrible quality and incredibly cheap materials. I couldn't even get the violin strung properly because the parts are so defective. I've been a customer before, but selling an instrument that no one can actually use is a scam. Do yourself a favor and do not buy this Beginner Pack.

9 March 2026
Unprompted review
Gear4music logo

Reply from Gear4music

Thank you for your feedback.

We are very sorry you are not satisfied with cello's quality. We believe you might have received a faulty unit, which we should be able to collect for replacement or refund.

Please provide your order number and one of our Customer Service Advisors will contact you directly.

Best Regards,
The Gear4music Team.

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