Rude and Uncooperative
Everything you don't want from your IT service firm:
- No telephone support desk (competitors do)
- Logged tickets are responded to in a condescending manner with instructions on how to "fix" an issue which are rarely clear (competitors remote in and fix the issue)
- No first time fix rate (competitors should be at 70%+)
- No communication upfront regarding billing or coverage
- Response times are poor (usually palmed off with "we are very busy")
Overall, paying a premium fee for a poor service.








