GC Motors Reviews 

The worst car-buying experience I’ve ever had.

After agreeing to purchase a car from this dealer, everything went downhill fast.

Delivery disaster:

The car turned up after a 5-hour drive with a windscreen plastered in flies, seemed odd not one washer clean. When I cleaned it myself the next day, I found a large chip right in the centre of the driver’s view, was the driver trying to hide it. It also had badly mismatched paint and bad panel gaps and loose trim on the front bumper — clear signs it had been in a bump.

Broken promises & miscommunication:

I made it clear from the start I needed the car delivered, and paid a deposit on that basis. Then Pete stepped in saying they don’t do long-distance delivery — contradicting Justin who had just bragged about a delivery to Aberdeen. Complete internal misalignment.

Endless chasing on trade-in:

Despite my trade-in passing an Audi MOT and a specialist inspection with no advisories, they kept requesting unnecessary proof — including brake disc measurements. I sent micrometer readings and written confirmation from the specialist. I even offered to walk away as it became a bit of a farce, but was told they didn’t want to lose the deal. Other dealers were offering more for my car with none of the hassle. Communication was consistently reactive — I had to push for every response.

Potential Privacy breach & no accountability:

On the agreed deadline I gave them to confirm or cancel the deal, I was contacted by strangers on Facebook asking about the RS6 I was “selling” on a trade page! How did they get my details? When I raised it, the salesman gave me a speech about how they “underwrite” older vehicles — no apology or explanation for the potential breach. Ironically, one of those strangers offered me £2K more than they did. I should’ve walked away.

Condition of the car:

The car they sent had clear paint mismatch and misaligned panels and loose trim — even a basic walkaround would’ve revealed it. It’s bad! I was promised a call from Pete while the delivery driver was still present. It never came. The salesman later called back and said, “It is what it is.” Eventually, the driver receives a message ‘they will offer a bit of a refund’ — just lip service to leave. After that: silence. I’m now 3 weeks down the line. Photos of paint available on my lovepetrol insta page.

Lack of paperwork:

No service history, inspection checklist, or paperwork to back up their “checks.” Just a copied green keeper slip I had to ask the delivery driver for. For a nearly £50K car, that’s unacceptable. I’ve bought and sold cars long-distance before — this isn’t how it’s done.

Zero aftersales support:

I was repeatedly told the manager, Pete, would call. He never has. Meanwhile, my trade-in was on Autotrader within days for 25% more than they gave me. They’ve won both ends of the deal and couldn’t care less about aftercare.

Final word:

They might tell you “we sell hundreds of performance cars a month,” but customer care clearly ends once the payment clears. I’ve since found many similar reviews. Social media hasn’t allowed customer tags since 2020 — clearly trying to dodge visible backlash.

I deliberately didn’t chase them after delivery to see if they’d reach out about the refund. They didn’t. I chased them again days later — replies suddenly slowed compared to the sales process. We are 3 weeks down the line. I got an email saying ‘the day has run away from me’ but not a single attempt to call. Maybe he’ll find the time, since he’s had time to reply to Trustpilot reviews.

I contacted the DVLA a week later and they had not even been notified of any change of ownership. Again had to chase. It takes two minutes online. I’m assuming they were waiting for the 14-day return period to lapse.

Buy at your peril.

As written in previous review sales men where great love the car ….. after service has been very bad eight weeks in and still don’t have a resolve of my issue. From the head of the service department Don’t believe this is the site to do that. I am simply looking for purchases who have experience issues. Please record if you have not all ready done so !

Purchased 3 vehicles from GC over the years, always top notch cars and good service. thanks Neil.
Peter

Once again experience buying with GC motors was amazing. Thank you to Bailey for an amazing service and a smooth delivery of the car. Will be returning in the future.

Bought several cars from GC motors and it’s always a pleasure to deal with the team. Rob was first class to helping get the deal done and we couldn’t be happier with the car we have!

Rob an Laura made buying my new car a very pleasant experience, they were welcoming and attentive making the whole process smooth and stress free, A big thank you to you both

Rob angood and laura helped me through purchasing my new car, it took longer than expected (from my side) but they bared with me and helped and supported me through it all. Thanks to them 2 👍

This is the second car I’ve bought from here . I can recommend the quality of the cars sold and the after service are second to none . It was also a refreshing change to deal with a salesman that’s not full of the usual b/s

Neil senior sales executive was fantastic throughout the whole experience, he was focused and energetic but very honest and humble, made the deal easy and gave best px value for my car, excellent choice of vehicles and fantastic selection and service, would recommend and Laura was great at her Part on explaining products and services available, both amazing

Neil at GC helped me with my purchase and was always on hand to answer and questions or queries I had along the way. Very competitively priced but very good service to go with it!

Absolutely superb customer service,Neil abbey in particular went above and beyond to meet my every needs back and forth making sure I was kept in the loop of everything going off.
Would highly recommend these guys and will be buying from them again in the future

Just bought a audi rs3 off noah .excellent service .pleased with whole package .excellent part exchange price .highly recommend noah and his team .best regards john

Very easy, professional service from Matthew Hopkins

Many thanks to Neil at G C Motors, I was supported all the way through the trade in and purchase process. It was a pleasant experience and would not hesitate to use them again.

Vehicle in great condition, Neil looked after us beginning to end! Highly recommend Neil & GC motors for your next car purchase

Very good customer service from Bailey. I saw the car online and he made the process easy and was helpful from start to finish.

I would love to say thank you too Matthew Hopkins
It was great experience and seeing all the cars and for our beautiful Range Rover sports so happy 🫶

Justin was incredibly helpful and responsive. Very pleased with the price of the car I bought and the deal on my part exchange. The car was delivered to Aberdeen without any hassle and was immaculately prepared. Happy to recommend GC Motors and Justin to any prospective buyers.

I was referred to GC Motors from a close friend who loves cars and has lots of buying experience so I would respect his opinion on a company when he says these guys are good. And u have to say, he was so right. The whole experience from my initial contact with James on their website chat to driving away my new Aston Martin that looked incredible after they had got it ready for me was a complete pleasure. If you see something on their site you like call them. You won’t be disappointed.

Neil Abbey, my main contact & salesman at GC motors has been the most pleasant and helpful man I’ve ever dealt with when buying a used car. A proper down to earth man who doesn’t just talk about cars he actually pays attention to people’s life’s as well as talking business.

He’s not only very good at what he does but is actually more than a salesman.
I had the easiest experience buying my car used car from GC motors.
I’ve never bought a car from this company so didn’t know what to expect, but would definitely recommend anyone to use them. A very healthy high end stock selection with all different types of cars for whatever budget you have.
Neil has gone above and beyond to not pressure me into buying this purchase at all in fact he’s done the opposite. No annoying pestering calls and constant pressure to buy.

He kept me fully updated throughout the whole process, with wats app messages, videos and photos. If I asked for anything he would get it done very professionally and promptly.
He could be contacted at any point and would always pick up, so easy to get hold of, answered any questions or concerns I had. Nothing was too much trouble.
I’m over the moon with my supercharged V8 🤭 !!!
I would recommend GC motors to anyone wanting a nice car. The whole team at GC motors should be very proud of what they have and I hope they continue to be successful.
To everyone at GC motors thank you and it’s been excellent 👍
Great job !!!
Kindest regards
Steve