Gbowtique Reviews 

32
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I’ve ordered over 10 days ago with express delivery. The item hasn’t arrived and I haven’t had any updates . I have sent multiple emails with no response .

Rated 1 out of 5 stars

I purchased an item after seeing Gbowtique heavily advertised over Instagram. The stuff is cheap quality from a london wholesaler and the owner of the boutique does not stick to her own return policy... See more

Company replied

Rated 1 out of 5 stars

The company took my money charged me for priority delivery asked where my item was multiple times to not be able to track it now 2 and a bit weeks later im down over 40 pounds no item and very rude cu... See more

Company replied

Rated 4 out of 5 stars

I purchased the Gabor coat at Gbowtique. It’s absolutely stunning, warm and thick with a massive fur hood. I’m completely in love with it and have since purchased the new brown colour. It would be fiv... See more

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2.4

Poor

TrustScore 2.5 out of 5

32 reviews

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2.4

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(32)

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Rated 1 out of 5 stars

Absolutely awful product, NOT what was advertised!

I purchased the ivory Jamie faux fur coat and am absolutely disgusted with the product that arrived.
The coat is in fact yellow not ivory, absolutely hideous. The material is not the same as shown on the advertising pics in fact the coat is completely different. The fur is also hideous and looks nothing like the item advertised. When I queried the fact it was so different she responded saying the picture used is for real fur and that it states on the website that the fur is changed on the faux fur ones, where? Where does it say this as I haven’t seen it anywhere! And if the fur is different on the faux fur they need to be posting real pics of that fur! The coat looks Amazing on the picture but is absolutely disgusting. I wouldn’t even pay £20 for the coat never mind £115! Also disgusted with the customer service, the owner is rude and unhelpful.

If 0 stars was an option I would definitely be giving that and not 1!

1 January 2021
Unprompted review
Gbowtique logo

Reply from Gbowtique

Sorry to hear of your experience.

I’m not sure if this is a correct review as there are lots of inaccuracies and and the coat purchased was £79?

However unwanted items, sale or full price can always be returned for ANY, reason whatsoever in accordance with the return policy on the bottom of the website homepage.

I’ve checked our correspondence and can see

** A full refund was offered and the offer to cover your return costs. But the coat has not been returned. **

Should you require any further assistance please do contact us.
Rest assured I will use your comments to improve in the future.
Kind regards Gbowtique.

Rated 1 out of 5 stars

I have paid almost 2 weeks ago and I…

I have paid almost 2 weeks ago and I have sent countless emails to the seller but she has chose to ignore me all I would like is my item and I know she could not say that she has missed all 10 of my emails but this is just bad customer service through and through.

13 December 2020
Unprompted review
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Reply from Gbowtique

Thank you for your feedback.

Sorry to hear of your experience.
Unfortunately I’m not aware of any emails that I have not replied to or outstanding orders.

If this has not been resolved for you yet please do contact me again so that I can resolve.

Kind regards Gbowtique

Rated 1 out of 5 stars

Terrible Customer Service

I really liked a coat this business was selling with a fox fur hood; so I messaged the 'boutique' on Instagram to find out how they source their fur. I wanted to know if their fur was ethically sourced and animals were free from harm (to which I find not many people sell humane fur).

Their response: "Hi I recommend the faux fur version if you have any worries or concerns regarding real fur.
Warmest regards Gbowtique".

This poor response tells me that they have no idea of where their products come from which is a worry. Also bearing in mind that fur farming was banned in 2002 which means their 'fur' is imported from who knows where. I will stick with my gut and continue not buy anything fur related!

9 November 2020
Unprompted review
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Reply from Gbowtique

Thank you for your comments.

From this review it would seem you have not actually ordered any item from me.

I introduced faux fur options this year as I wanted to transition into a faux fur only boutique.

I apologise for promoting a faux fur item to you when this was not something you wanted. This was a poor assumption on my part.

We are a boutique so we do not source fur ourselves and it compromises only 10% of the products offered. We do however only use well established reputable brands.

I will use this to improve future communication.

Kind regards Gbowtique

Rated 5 out of 5 stars

I ordered a coat that I had seen on…

I ordered a coat that I had seen on numerous websites. I felt quite nervous about the quality especially as they all have the same pictures of the coat. HOWEVER I am over the moon with my ‘Jamie’ coat, it looks exactly like it does in the images and the hood is as big and fluffy as it looks! I’m happy to support a small business in this economic climate and give others the confidence to order a good quality product, as the first thing I did was google the reviews. Also delivery was so quick. Definitely order from Gbowtique :-)

4 October 2020
Unprompted review
Rated 5 out of 5 stars

Great experience and lovely service!

I made a relatively large order and everything came quickly, packaged lovely and was of good quality! Unfortunately 2 items were too small and I sent them back to receive a full refund quickly. I had to pay for the postage to return but this is common with small businesses so didn’t mind at all. Lovely and professional experience and would definitely purchase from them again! :)

14 September 2020
Unprompted review
Rated 5 out of 5 stars

Ordered a few times recently and I…

Ordered a few times recently and I would just like to say how please I am with all the items and lovely customer service and excellent delivery. Thank you GBowtique I will definitely be ordering again

13 June 2020
Unprompted review
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Reply from Gbowtique

Thank you for this review.

Kind regards Gbowtique

Rated 5 out of 5 stars

Wow very impressed!!

The quality of the clothing is Amazing!!,
Best customer service and very fast delivery.
I will definitely be purchasing again. We need to support more small businesses like this!!.
I definitely recommend this website.

6 May 2020
Unprompted review
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Reply from Gbowtique

Thank you for the kind words.

Warmest regards Gbowtique

Rated 5 out of 5 stars

I never normally leave reviews but I…

I never normally leave reviews but I wanted to take the time to do so after receiving my recent purchases. I bought a two piece set and a skirt, the quality of these items is amazing and I am so pleased with them. Delivery was quick and I will absolutely be purchasing from here again.

10 January 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely loved my two piece I ordered…

Absolutely loved my two piece I ordered from here, super fast delivery and really attentive and friendly customer service! the outfit was amazing quality, the material was so expensive feeling and looking, it felt and looked gorgeous on!! I had so many compliments☺️ Highly recommend!!

1 January 2020
Unprompted review
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Reply from Gbowtique

Thank your so much for your kind review, it’s much appreciated.

Kind regards Gbowtique

Rated 1 out of 5 stars

Actually appalled and shocked at the…

Actually appalled and shocked at the quality of this product for the prices they charge. I ordered a coat....the package was cheap and nasty, ripped and almost looked burnt. The fur on the hood looks big and fluffy on the website where as its actually cheap and thin. The thickness and overall quality was embarrassing. And probably worth about £30 not the £115 that i paid for it. There is a belt in the coat what should of been threaded through and it was loose and impossible to thread through myself. Over all disgusting. Do not order from this site its not even worth 1 star.

27 November 2019
Unprompted review
Rated 1 out of 5 stars

When supporting small businesses goes bad....

I purchased an item after seeing Gbowtique heavily advertised over Instagram. The stuff is cheap quality from a london wholesaler and the owner of the boutique does not stick to her own return policy of refunding/exchanging within 14 days of returning an item. Very disappointing and fully regretting ever making a purchase. Had to go through the bank to get my money back!
I think this company is a prime example of why people are put off of supporting small, local businesses. Customer service is non existent.

7 September 2019
Unprompted review
Gbowtique logo

Reply from Gbowtique

Thank you for the review.

Unfortunately this is down to an issue with PayPal.

Your dispute on PayPal claimed the item had not been received. However when I checked tracking it showed you had received and signed for the parcel. I provided this information to PayPal.

The case never updated on my end to show that you later requested a return. I was instead continually asked to refund for an item not received.

I would have resolved much quicker had this not been the case.

I hope this does not deter you from supporting other small businesses in the future albeit not mine.

Kind regards Gbowtique

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