some difficulty adding discount codes to purchase , particularly military, wasn't able to input. Other wise happy with my iphone so far , looks to be in good condition and working well .
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You thoughtfully put a Lighting cable in with the phone. But it is an iPhone 15 and only uses USB-C connections, so it is no use to me. A USB-C to USB-C or USB-C to USB-A cable would have been useful
Company replied
⭐⭐⭐⭐⭐ I couldn’t be happier with my purchase from Gazelle. The iPad arrived quickly, was packaged securely, and the condition exceeded my expectations. It works perfectly, the battery life has been... See more
Company replied
Simple and transparent. I have bought over 6 phones from Gazelle over the years and have always received exactly what I was expecting. Sure, they are used phones and not always in perfect condition,... See more
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Company details
About Gazelle
Written by the company
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com.
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
Contact info
United States
- gazellesupport@ecoatm.com
- www.gazelle.com
3.7
Average
14K reviews
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Reply from Gazelle
Great choices and a smooth shopping experience are what we love to hear about. Thank you for your feedback.
The phone came ahead of schedule and…
The phone came ahead of schedule and was in great shape. Everything works!
Thanks
20 July 2026
Reply from Gazelle
We're so happy to hear that your phone arrived ahead of schedule and is in great shape! We appreciate you letting us know everything works perfectly.
I didn’t receive the phone. Gazelle is not helpful with refunds.
I didn’t receive the phone. Your website won’t allow me to login and check the status, and I’ve tried on multiple devices. I sent an email to get help and you haven’t responded. My next step is to alert the credit card company that you fraudulently accepted money. I need to hear from you asap.
Update: I submitted the refund form and did not receive any confirmation response. I then called gazelle multiple times and was disconnected every time. At this point, Gazelle does not even deserve 1 star. Why should I have to fill out a form at all? You can look at the tracking and see the package never arrived here. So, why do I need to send anything in and not immediately be issued a refund?
13 July 2026
Reply from Gazelle
We're concerned to hear that you haven't received your phone. We'd like the opportunity to review your case and provide any available information. Please contact us at gazellesupport@ecoatm.com, and our team will be happy to assist you further.
Reply from Gazelle
Thank you for your feedback! It's wonderful to hear that the iPad arrived quickly and met your expectations. We hope you enjoy your device, and we appreciate you choosing Gazelle!
Reply from Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
The absolute worst customer service
The absolute worst customer service . Was on the phone for 45 min talking to offshores who were clueless
20 July 2026
Reply from Gazelle
We're sorry to hear that your experience left you feeling frustrated. We understand how disappointing it can be when you're seeking assistance and don't receive the level of support you expected. Your experience is important to us, and we appreciate you taking the time to share your concerns so we can continue improving.
Very good
Definitely a great purchase. “Good” is basically excellent. I love my iPad so much.
20 July 2026
Reply from Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
They received my iphone on May 18
They received my iphone on May 18, 2026, it is July 24 and I have still not received my payment for my iPhone.
Numerous phone calls and emails and it is always just another 3 or 5 days and you should receive your check. Customer service always has a new excuse. Today I escalated the issue to a supervisor. Beth, the supervisor told me that since it had been over 45 days since they received my iPhone, they had to cancel the check and start their process over again. Be prepared for some really terrible Customer Service.
24 July 2026
Unprompted review
Reply from Gazelle
We truly regret the inconvenience you've experienced, and we appreciate you taking the time to reach out to us. While we understand that you've already contacted us regarding this matter and received support along with a resolution and expectations, please know that our team remains actively engaged in resolving the issue. We're continuing to work on it with care and urgency, and we’re committed to ensuring a satisfactory outcome. Thank you for your patience and understanding. Please contact us to gazellesupport@ecoatm.com for further assistance.
My Iphone 16 pro max
My Iphone 16 pro max was in excellent condition, and is working like new. This company is very upfront in service and testing of the phones they sell, And I recommend them 100% if you're looking to buy a reconditioned phone!
10 July 2026
Reply from Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Will be back for more
Great product, good price, packed well and shipped quickly. A+ site - I’ll be back when I need more gently used electronics!
13 July 2026
Reply from Gazelle
Love this—thanks for the great feedback! We’ll be sure to pass your kind words along to the team—they’ll be just as thrilled as we are.
I still havent received my order.
16 July 2026
Reply from Gazelle
Thank you for your feedback. We're truly concerned to hear that you still haven't received your order. We'd really like the opportunity to look into this situation and see what information we can find for you.
Please contact us at gazellesupport@ecoatm.com, and our team will be happy to assist you and provide any available updates regarding your order.
I never received my phone
I never received my phone. It is stuck in Louisville and it has been very difficult to either get another phone shipped or a refund. Also to get a refund you want me to sign an affidavit. Please refund me my money.
6 July 2026
Reply from Gazelle
Thank you for your feedback. We're sorry to hear about the delay and understand how frustrating it must be to be waiting for your phone or a resolution. We'd like the opportunity to review your case and provide any available updates. Please contact us at gazellesupport@ecoatm.com so we can assist you further.
My order never arrived.
10 July 2026
Reply from Gazelle
Thank you for your feedback. We're very sorry and concerned to hear about this issue with your order. We'd like the opportunity to review your order and see what information is available regarding the shipment. We take situations like this very seriously and we want to take care of this for you.
Please contact us at gazellesupport@ecoatm.com so we can assist you further.
Not a good experience
In the past I have been a happy customer of Gazelle but not so this time. My Iphone was shipped but I never received it. Gazelle kept putting me off and when it finally allowed to claim the shipment missing I had to do the leg work and not Gazelle. The claim process was also frustrating (the first try they could not locate and then rejected second try with a technicality. Looks like I'll look to others vendors in the future.
3 June 2026
Reply from Gazelle
We're very sorry to hear that this experience was not on par with the positive experiences you've had with Gazelle in the past. We understand that the claims process can feel lengthy and frustrating, especially when you're dealing with a missing shipment. We're grateful that a resolution was ultimately reached and that your case was approved and successfully resolved. We sincerely apologize for the inconvenience along the way and appreciate your patience throughout the process.
Reply from Gazelle
Copilot said: Thank you for your feedback! We're delighted to hear that your phone arrived quickly and that you're enjoying your purchase. We appreciate you choosing Gazelle and hope to serve you again in the future.
Horrible experience so far
Horrible experience so far, it’s been 10 days after purchase, still no phone or update. Can’t get in touch with customer support, don’t buy from here.
14 July 2026
Reply from Gazelle
We want to thank you for bringing this to our attention, we take situations like this very seriously and we want to ensure we will take the appropriate steps to support you and take care of this for you, We are truly sorry for the situation and we want to make things right, please contact us at gazellesupport@ecoatm.com.
Never received.
Ordered product that was advertised as “in stock”. Told it was out of stock and a replacement would ship out when available. Replacement shipped on July 5th. It’s now July 20th. No response from Gazelle customer “service”. Filed PayPal dispute. Would give zero stars if I could, and I would absolutely not buy from again.
7/22/26 still no reply from Gazelle support even though they replied immediately to my review. And FedEx says package never in their system
4 July 2026
Reply from Gazelle
Thank you for your feedback. We're very sorry to hear about the delays and understand how frustrating this situation must be. Please know that we're aware of your concerns and would like the opportunity to review your order in more detail. Please contact us at gazellesupport@ecoatm.com so we can assist you and provide any available updates regarding your case.
We have received no information as to…
We have received no information as to why a phoen we purchased is stuck in Louisville, Kentucky for the past several days.
10 July 2026
Reply from Gazelle
We're truly concerned to hear about this issue with your shipment. We understand how frustrating and worrying it can be when you're eagerly waiting for a device and aren't receiving information about its status. We'd like the opportunity to look into this further and see what information may be available.
Please contact us at gazellesupport@ecoatm.com so we can assist you.
Needed a phone with more memory
Needed a phone with more memory, but not fancy. $120 plus shipping for a two-year newer phone. Gave it an overnight charge, swapped sims, and we are up and running. Don't forget to run your backup on the old phone to the cloud first. Phone arrived second day after I ordered. Gazelle.com is awesome.
14 July 2026
Reply from Gazelle
Thank you for the fantastic feedback! We're delighted to hear that you found a phone that fit your needs at a great value and that everything arrived quickly and worked smoothly right out of the box. We truly appreciate your support and thank you for choosing Gazelle!
Package lost, took months to get refund
It’s been nearly 3 weeks since I have placed my order and I have received no updates. I have contacted gazelle via the email given on their site multiple times and have not received a email back.
Edit: after I posted this review, gazelle reached out to me and after another month and a half of back and fourths, I finally got a refund. Even though they had the tracking number and could see that it never arrived, they still had me hand write a affidavit of loss and send a photo. My handwriting is bad due to a countless number of disorders and disabilities so I had to have another person write it. If I could give this 0 stars, I would.
22 June 2026
Reply from Gazelle
Thank you for your feedback. We understand your concerns and sincerely apologize for the extended delay. Please know that we are aware of your case and that our team is actively working on it. While we know waiting can be frustrating, we appreciate your patience and the opportunity to make this right. Please contact us at gazellesupport@ecoatm.com if you have any questions or would like additional information regarding your case.
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