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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with my fire door inspection done by Chay Rosson. The inspection was carried out very thoroughly, with excellent attention to detail, and everything was explained clearly alon... See more
Company replied
Chay Rosson came to inspect my fire door recently and I couldn’t be more satisfied with his professionalism and knowledge. I had several questions to ask to which he answered all and clearly has a gre... See more
Company replied
Fire door inspection went smooth with Chay. Quick service, friendly and answer promptly to all questions. I heard from other buildings they always had some issues and lucky enough with me came on t... See more
Company replied
Company details
Contact info
Gateway House, 10 Coopers Way, SS2 5TE, Southend-on-Sea, Essex, United Kingdom
- 01702 443555
- www.gatewayplc.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Kane Tomlin was excellent
Kane Tomlin was excellent. Very professional and adaptable to our needs. It was clear that Kane knew exactly what was required and completed the fire door inspection to a very high standard. Kane is a great advocate of Gateway who demonstrates professionalism, knowledge and completes the job to a high standard.
17 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Macorley,
Thank you for your fantastic review.
We're delighted to hear Kane provided such a professional service and was able to adapt to your needs throughout the inspection.
Our Fire Door Inspection team is committed to carrying out every inspection to the highest standard while ensuring residents receive clear, knowledgeable support, so it's wonderful to hear Kane represented Gateway so positively.
We'll be sure to pass your kind comments on to Kane.
Kind regards,
James
Charming gentleman
Charming gentleman
Very helpful and kind
Kane Tomlin star ⭐️
17 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Bunny,
Thank you for your lovely review.
We're delighted to hear Kane made such a positive impression during your visit.
Our Fire Door Inspection team takes great pride in providing a friendly, professional service, and we're pleased Kane's helpful and approachable manner stood out.
We'll be sure to pass your kind comments on to him.
Kind regards,
James
Kane Tomlin inspected the fire door
Kane Tomlin inspected the fire door. Flat 11. Turned up on time and was very efficient. Said I would receive hard copy and email of door gap results.
17 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear James,
Thank you for your review.
We're pleased to hear Kane carried out your fire door inspection efficiently.
Our Fire Door Inspection team always aims to provide a professional service while keeping residents informed throughout the process, so it's great to know everything was clearly explained, including what to expect following the inspection.
Thank you for taking the time to share your feedback.
Kind regards,
James
Poor management service
Until Gateway demonstrates consistent improvements in service, communication, and accountability, I cannot recommend them.
17 July 2026
Unprompted review
Excellent fire door inspection carried…
Excellent fire door inspection carried out by Chay. He was punctual, professional, and very knowledgeable. He explained everything clearly, completed the inspection thoroughly, and provided great advice where needed. Highly recommend his service.
29 June 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Nick,
We're delighted to hear Chay provided such a positive experience during your fire door inspection.
Our Fire Door Inspection team is committed to delivering inspections professionally while ensuring residents feel informed and reassured throughout the process.
It's wonderful to hear Chay's punctuality, knowledge and clear communication made such a positive impression.
Thank you for your recommendation. We'll be sure to pass your kind comments on to Chay.
Kind regards,
James
Fire door inspection
Chay rosson, come and done my firedoor inspection for me.
He is very friendly and he turned up o time and was quick and efficent
16 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Ernest,
Thank you for your fantastic review.
We are delighted to hear Chay delivered such an efficient service during your fire door inspection.
Thank you for taking the time to recognise his efforts.
Kind regards,
James
Efficient service from Mark Kleister
Efficient service from Mark Kleister, all sorted within 24 hours.
16 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Julie,
Thank you for your kind review.
We're delighted to hear Mark resolved everything so promptly.
Providing a responsive service is something our Residential team takes great pride in, and we're pleased that we could assist you.
Thank you for taking the time to share your feedback.
Kind regards,
James
Fire door inspection
Kane Tomlin was efficient. He came to check the fire door and finished the job in under 5 minutes.
16 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Nehal,
Thank you for your review.
We're pleased to hear Kane provided an efficient service during your fire door inspection.
Our Fire Door Inspection team aims to carry out inspections professionally while minimising disruption to residents, so it's great to know your experience reflected that.
Thank you for taking the time to share your feedback.
Kind regards,
James
The person came on time and was very…chay Rosson
The person came on time and was very professional
Amazing service and quick
16 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Yonas,
Thank you for your fantastic review.
We are delighted to hear Chay delivered such a professional service during your fire door inspection.
Thank you for taking the time to recognise his efforts.
Kind regards,
James
I’m in the process of buying a house…
I’m in the process of buying a house and Mark Kleister has explained the process and supported us throughout our time here also Thankyou to Kay stow for all her help too. They have both raised issues with the relevant people and have chased on our behalf.
Thankyou both!
14 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Abby,
Thank you for your wonderful review.
We're delighted to hear Mark and Kay have been able to support you throughout your house purchase.
Our Residential team understands how important clear communication and proactive support are during the buying process, so it's fantastic to know they have kept you informed, answered your questions and worked hard on your behalf.
Thank you for taking the time to share your experience, and we wish you all the very best with the remainder of your purchase.
Kind regards,
James
Quick and simple enquiry answered very…
Quick and simple enquiry answered very quickly. Delivered by Phoebe. Thank you.
15 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Paul,
Thank you for your kind review.
We're delighted to hear Phoebe was able to answer your enquiry so quickly.
Our Customer Services Department prides itself on providing clear, responsive support, and it's wonderful to know your experience reflected that.
Thank you for taking the time to recognise Phoebe's excellent service.
Kind regards,
James
Efficient service and helpful staff
15 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Jan,
Thank you for your review.
We're delighted to hear you received efficient service and found our team helpful.
Delivering a high standard of service across every development we manage is a priority for us, so it's wonderful to know your experience reflected that.
Thank you for taking the time to share your feedback.
Kind regards,
James
Excellent service
Excellent service. Nate did a great job cutting our hedges today in Bristol. Friendly and efficient. The street looks great now.
15 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Rob,
Thank you for your wonderful review.
It's fantastic to hear Nate made such a positive difference to your development.
Our Facilities team works hard to keep communal areas looking their best, and we're delighted his friendly approach and dedication have been recognised.
We're pleased to hear the street is looking great, and we really appreciate you taking the time to share your feedback.
Kind regards,
James
Had a great experience with gateways…
Had a great experience with gateways Kane Tomlin today checking the fire safety of my doors very professional and friendly.
15 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Freyja,
Thank you for your kind review.
We're delighted to hear Kane provided such a professional and friendly service during your fire door inspection.
Our Fire Door Inspection team understands the importance of carrying out these inspections efficiently while making residents feel comfortable and informed throughout the visit.
Thank you for taking the time to share your experience.
Kind regards,
James
Chay Rosson serviced my fire door and…
Chay Rosson serviced my fire door and he did an excellent job. Very professional and efficient. Showed up on time and provided clear report. He is also very approachable, polite and
15 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Ruben,
Thank you for your fantastic review.
We're delighted to hear Chay delivered such a professional and efficient service during your fire door inspection.
Punctuality, clear communication and a friendly approach are all qualities our Fire Door Inspection team strives for, so it's wonderful to know Chay provided exactly that.
Thank you for taking the time to recognise his efforts.
Kind regards,
James
Kane Tomlin was great today and quick…
Kane Tomlin was great today and quick with the inspection with helpful insite.
15 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Mosji,
Thank you for your kind review.
We're pleased to hear Kane provided a helpful and efficient service during your fire door inspection.
Our Fire Door Inspection team takes pride in carrying out inspections professionally while taking the time to answer residents' questions, so it's great to know your experience reflected that.
Thank you for recognising Kane's efforts.
Kind regards,
James
Fire door inspection
Chay Rosson came to inspect my fire door recently and I couldn’t be more satisfied with his professionalism and knowledge. I had several questions to ask to which he answered all and clearly has a great understanding in the work he carries out. He was very friendly and is a great asset to Gateway! I couldn’t ask for a better service which he gave when inspecting my door and made me feel very much at ease! Hope to see Chay more and gave me the feeling I can reach out to him for any questions that may arise in future. Thank you Chay a real asset!
1 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Jack,
Thank you for such a wonderful review.
We're delighted to hear Chay made such a positive impression during your fire door inspection.
Our Fire Door Inspection team is committed to delivering a professional, informative and reassuring service, so it's fantastic to know Chay took the time to answer your questions and put you at ease throughout the visit.
Your feedback is greatly appreciated, and we're sure Chay will be delighted to know his knowledge and professionalism have been recognised.
Kind regards,
James
Don't believe the 5 star review
Don't believe the 5 star review, be very suspicious when over 30% of the reviews are 1 star and the 5 star reviewers only have ever posted one review in their lives
Service charge in 2018 = 400 pounds
Service charge in 2026 = 1400 pounds
So in 8 years the service charges has gone up about 350%
These are blocks of 6 flats, no lifts, no communal areas
There has been no major works done in that time, as far as all the tenants in the block can see is a minimum wage cleaner come around and hoover up for 10-15 minutes twice a month and clean 2 tiny windows (only on the inside) which are clean regardless
Last year for about 3-4 months nobody even turned up to do that, i can prove that as the checklist in the building entrance has to be signed by the cleaners for every time they visit, Gateway just ignored emails and sent the bill regardless as if they had
The vast majority of the bills is tens of thousands in management charges (presumably for the cleaners) and utterly ridiculously high building insurance that when you go online and try and purchase yourself is about 500% cheaper , the buidling insurance has gone from 1 thousand to 10 thousand a year
Even a bill of over a thousand pounds for the blocks for somebody coming around once a year to check if the internal lights work and other ridiculous nebulous charges, go into the blocks , turn the lights on and off, job done
A bill of over a thousand pounds a year for mail you recieve from them, how can 2 or 3 letters a year cost over a grand
The bills are always exactly 500 pounds for this, 700 pounds for that, as if somebody has just dreamt up a number they can get away with
for 2025
Internal Communal Cleaning 9,360.00 (2 tiny windows)
Window Cleaning - Communal 1,800.00
Landscape Maintenance 1,776.00
Electricity (Landlords Supply) 3,000.00
Repairs and Renewals 2,500.00 (no repairs performed at all)
Fire Safety Equip Maint 700.00
Fire Safety Equipment Repairs 500.00 (what repairs) and why is fire equipment have to be repaired every single year)
Emergency Lighting Testing 1,728.00 (turn the lights on and off once a year)
Out of Hours Emergency Service 1,728.00 (not a single resident knows what this is or has a phone numbers for it)
Management Fees 7,243.00
Building Insurance 10,707.00 (must be at least 90% commision)
Reserve - Apartments 600.00
Emergancy lighting testing and out of hours emergency service both exactly the same cost etc etc, as if they just made it up
They will not provide any reciepts despite numerous residents constantly asking for them, they will only provide a breakdown of costs and a confirmation it was checked by asolicitor they pay (of course)
Do not buy a leasehold , are gateway and better or any worse than other management companies, probably not, they are all the same
15 July 2026
Unprompted review
In the process of moving out
In the process of moving out which can always be a stressful, even more so with a baby due next month, Gateway have been great about the situation in particular Mark who is supportive of our current situation. He has great communication and always very approachable and respectful on home visits and has been throughout my 5 years in the property.
14 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Matt,
Thank you for taking the time to share your experience.
Moving home can be a challenging time, so we are delighted to hear Mark was able to provide the support, communication and professionalism you needed throughout the process.
Our Lettings team is dedicated to making every move as smooth as possible, and it's wonderful to know Mark has consistently delivered excellent service during your five years with Gateway.
We wish you and your family all the very best for your move and the exciting arrival of your baby.
Kind regards,
James
Chay excellent service well done Chay
13 July 2026
Unprompted review
Reply from Gateway - Everything Property
Dear Sharon,
Thank you for your wonderful review.
We're delighted to hear you received excellent service from Chay.
Our Fire Door Inspection team plays an important role in helping to keep developments safe, and it's wonderful to see Chay recognised for his professionalism.
Thank you for taking the time to share your feedback.
Kind regards,
James
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