Gateway - Everything Property Reviews 

1,633
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 462 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly approach, making interactions pleasant and helpful. Many people highlight the exceptional customer service, noting prompt responses and efficient handling of inquiries, which ensures a smooth and positive experience. However, some customers also noted significant issues with the overall service, describing communication as poor or non-existent, and experiencing delays in resolving problems. Additionally, a recurring concern among some reviewers was the pricing, with mentions of high service charges, annual increases, and various additional fees that were perceived as excessive for the services received.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising the professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and prompt... See more

Price

Customers consistently express dissatisfaction with pricing, citing unexpectedly high and annually increasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with my fire door inspection done by Chay Rosson. The inspection was carried out very thoroughly, with excellent attention to detail, and everything was explained clearly alon... See more

Company replied

Rated 5 out of 5 stars

Chay Rosson came to inspect my fire door recently and I couldn’t be more satisfied with his professionalism and knowledge. I had several questions to ask to which he answered all and clearly has a gre... See more

Company replied

Rated 5 out of 5 stars

Had an issue around if permission was required to install air conditioning unit on external wall of my property. This was time critical due to the installation being booked in a few days time from a c... See more

Company replied

Rated 5 out of 5 stars

Fire door inspection went smooth with Chay. Quick service, friendly and answer promptly to all questions. I heard from other buildings they always had some issues and lucky enough with me came on t... See more

Company replied


Company details


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4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,633)

458 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kingsbury Meadows

I have to say I have only ever had a positive experience when dealing with Gateway in relation to any issue raised. Brilliant customer service and high standard of work carried out on the estate grounds. Thankyou

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company to deal with and…

Terrible company to deal with and overcharge in my opinion. I was on holiday and came home to two letters, the second demanding an extra charge of £25 plus VAT for late payment. Tried to contact the company on the phone, but after waiting 15 minutes gave up.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Fire door check

Kane Tomlin attended today to check the fire door. He was professional, friendly, and clearly explained what work needs to be done after the assessment. Great service.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

We recently used Gateway Conveyancing for the purchase of our new home, and we couldn't be happier with the service we received. We had dealing with both Kerry Coleman and Emma Morris and I must say both ladies are so friendly, knowledgeable and easy to deal with, nothing is too much trouble.

From the very beginning, the team was professional, friendly, and incredibly efficient. What really stood out was that we never had to chase for updates—they were always one step ahead, keeping everything on track and ensuring we were informed at every stage of the process.

Buying a property can be a stressful experience, but Gateway Conveyancing made the process feel straightforward and seamless. Their communication was excellent, they responded promptly to any questions we had, and we always felt confident that our purchase was in safe hands.

We wouldn't hesitate to recommend Gateway Conveyancing to anyone looking for a conveyancing solicitor. Their professionalism, attention to detail, and outstanding customer service made all the difference. Thank you to the whole team for helping us complete our purchase so smoothly. A thoroughly deserved five-star service.

12 December 2025
Unprompted review

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