Gasco Reviews 

153
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The gas fitter thoroughly checked the system whilst servicing the boiler. On top of this he got a radiator working after nearly a year of being cold. Great job.

Rated 5 out of 5 stars

John Thompson came out to investigate a persistent water ingress problem I had since my stove was fitted Upon inspection John discovered the problem, the wrong and badly fitted flue. The stove gad b... See more

Rated 5 out of 5 stars

Excellent GasCo Scott Ewen, and his boss Jamie, are to be highly praised for their very professional and kind approach. As elderly customers we needed guidance about resolving our lack of hot water... See more

Rated 5 out of 5 stars

We've had our boiler serviced for several years by Gasco and were the original installers of our boiler. Elaine and admin team are super and have always been helpful and efficient. The engineers are p... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Heating Contractor
  3. Home Health Care Service

Written by the company

We provide cost effective boiler and central heating care plans. Our members no longer worry about unexpected repair bills. Everything is taken care of in fixed, affordable monthly payments - starting from £14.80 (parts & labour included). We'll also guarantee NO PRICE HIKES when you renew, even if you've claimed on your cover.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude, bad service and rip off prices

Very poor communication, staff in the office (Elaine Bennett) stroppy and rude. Came for a repair, which had been discussed and a service. Engineer said he knew nothing about the repair on arrival and suggested the service could be done when he returned for the repair to which I agreed. I then had a bill for £35 because he attended. The quote was also more than double the price I paid a different company. All Elaine Bennett would say, in a very stroppy manner was "I put the information on the work sheet" and "we attended so you have to pay". I have paid but I will never use them again. Bad service and rip off prices.

28 March 2024
Unprompted review
Gasco logo

Reply from Gasco

Dear David, I have now spoken with Elaine and Mike (our engineer) and can report the following:
1. You booked us to carry out a service on your boiler & attend to a fault with the hot water.
2. Mike did know about the fault with the hot water as it was detailed in his works order.
3. The £35 was issued, as explained, because the engineer went into the loft to carry his own diagnostic checks on the boiler.
4. As mutally agreed, we would supply a quotation for carrying out the repair and service of the boiler on one visit.
5. We issued a quote 2 days later via email.
6. I was sat opposite Elaine during the two phone calls and at no point did i consider that she conducted herself in a "stroppy and rude" manner. She is an exemplary member of the team.
7. Quotes will vary from company to company as there are many variables when it comes to costing repair works, such as supplier terms, engineer's estimate on labour required to carry out the work and companies having varied overheads to cover (which will all have a bearing on the final price).
Thanks again for bringing this to my attention. Kind regards, Steve.

Rated 5 out of 5 stars

I can’t recommend Gasco highly enough.

I can’t recommend Gasco highly enough.
In this world of automated services it’s refreshing to have a personal service.
The service we receive is reliable and engineers are always professional and personable.

15 March 2024
Unprompted review
Gasco logo

Reply from Gasco

Thank you so much, Jaki :)

Rated 5 out of 5 stars

Excellent Service

Friendly & helpful engineers, the problem was one of our own making, however the matter was resolved and heating is now up & running. 👍

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and courteous.

The engineers arrived on time and worked efficiently to service our boiler. They left no mess.
They were polite and friendly throughout the appointment.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

5 Star

Punctual, polite and friendly engineer. Discussed the boiler service and it’s condition with me. Very confident it has been serviced to a high standard.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Gasco - Great local Company

Great local Company who take all of the hassle out of the care and maintenance of our bolier and heating system. The engineers are always helpful and friendly, taking the time to explain what they are doing.
Good support from the admin team who always ensure calls are answered or returned.

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service ,Great communication

Great service ,Great communication, a letter advising that the boiler service was due. easy to make an appointment.
The service engineer was on time for the service and did a thorough job.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Gas Service

I recently had my gas service. It was undertaken professionally and efficiently. This is what I’ve come to expect from this excellent company since I took out a service contract a few years ago

5 June 2023
Unprompted review
Rated 5 out of 5 stars

A decent company to deal with.

We have the annual service plan. The services are carried out promptly, tidily, and seem thorough to me as a layman. Very occasionally an issue may arise during the year and they are easy to get hold of and deal with it promptly enough. We like dealing with this local company.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent GasCo

Excellent GasCo
Scott Ewen, and his boss Jamie, are to be highly praised for their very professional and kind approach. As elderly customers we needed guidance about resolving our lack of hot water from a new boiler. Scott took time to explain the system to us. A great young man with superb communication skills.

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent GasCo Edinburgh

My experience with Gasco (Edinburgh) has been excellent. Scott Ewen, who works with Jamie, Gasco’s boss, came to help us with multiple boiler problems. He was extraordinarily helpful, talking us through the problems, and patiently advised us how the problems could be resolved. We would highly recommend Gasco to anyone. They are by far the best heating engineer/plumbing service I have encountered. I intend to spread the word!

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Had a boiler and still working great 2 years on

I had a boiler installed by Gasco 2 years ago so can now give a good review on the quality of the installation and the follow up.

The quote was the cheapest I had from a group of local and national providers, it was about half of what British Gas wanted for a simple combi boiler install and tank removal.

The installation was done cleanly and efficiently, they even bricked up the wall where the old flue left the house and took the old tanks away for me with no issues.

The boiler itself was a Worcester Bosch boiler and apart from one failed sensor which was dealt with quickly by Gasco and WB directly it has been very good.

It had its second service this morning from Gasco. A service which is quick, I get a note from them to remind me it needs doing and it maintains my warranty. The quality of the installation shows by how quickly the services are carried out and the lack of issues seen with the boiler even after 2 years of operation and the addition of extra load on to the system with new radiators and showers.

Overall very happy with the service provided by Gasco and would not hesitate to recommend them.

21 February 2023
Unprompted review

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