Great service from start to finish. Ordering was easy, and although there were a few issues with delivery, Gardoo sorted everything immediately after I contacted them. The compost and play b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery on time,driver very helpful.put my delivery right where i wanted it. Product looks excellent. Very pleased.
Company replied
Excellent service and product. There was initial error in supplying the correct product but very quickly resolved by staff and sent the correct product.
Company replied
Great customer service , very good website easy to understand explained and description on point Was able to choose a delivery date , my chosen date was just 3 days after placing my order bec... See more
Company replied
Company details
Written by the company
Founded from a love of landscaping, gardening and a dedication to sourcing and supplying the very best, high-quality products at great prices, Gardoo delivers you a wealth of experience and knowledge, with a comprehensive choice of products for every landscaping and gardening application.
Contact info
Coppards Lane, TN31 6QN, Northiam, United Kingdom
- customer.service@gardoo.co.uk
- www.gardoo.co.uk
4.4
Excellent
440 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order, nice you can pick a delivery slot. The delivery man was very helpful and putting it where I wanted. The bark looks good not used it yet due to the bad weather.
12 May 2026
Reply from Gardoo
Hi Kevin,
Thank you for your lovely feedback. We’re so pleased to hear that you found the ordering process easy and that the delivery slot option was helpful.
It’s also great to know our delivery driver was helpful and able to place the bark where you wanted it. We hope you get some better weather soon so you can start using it and enjoy the results.
Thank you again for choosing Gardoo
Kind regards,
Gardoo Team
Reply from Gardoo
Hi David,
Thank you for your kind feedback.
We really appreciate you taking the time to share your experience, and we look forward to serving you again in the future.
Kind regards,
Gardoo Team
Reply from Gardoo
Hi Karimullah,
Thank you for your kind feedback. We’re delighted to hear you found our service prompt and professional.
We really appreciate you taking the time to share your experience, and we look forward to serving you again in the future.
Kind regards,
Gardoo Team
Dreadful
Apparently a "system error" meant my order was not registered for the requested delivery date. Rescheduled for more than a week later and no sign of any communication. No phone number for customer service. Not a good advert for customer service. Avoid.
27 April 2026
Reply from Gardoo
Good morning Mr Wright,
We’re very sorry to hear about your experience and completely understand your frustration. Unfortunately, a system error impacted your order scheduling, but we recognise that the lack of timely communication and difficulty contacting customer support only made the situation worse.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Your feedback has been shared with our team so we can improve both our communication processes and customer support accessibility moving forward.
Kind regards,
Gardoo Team
Website problems now resolved.
Unfortunately my order, made on their website, was delayed as they were having problems. Eventually it did arrive on the day I was told, but I did not get a warning of the time. Delivery is free.
25 April 2026
Reply from Gardoo
Hi Jenny,
Thank you for your feedback. We’re sorry your order was delayed due to issues with our website system, although we’re pleased to hear it ultimately arrived on the revised delivery date provided.
We also appreciate your comments regarding the lack of a delivery time update. We understand how important clear communication is, especially when waiting for a delivery, and we’ll be reviewing this with our team to improve the customer experience going forward.
Thank you again for your patience and for recognising our free delivery service.
Kind regards,
Gardoo Team
Reply from Gardoo
Hi Sandra,
Thank you for your kind feedback. We’re delighted to hear you were happy with the product, service, and communication.
We really appreciate you taking the time to leave a review, and we hope to see you again in the future.
Kind regards,
Gardoo Team
I am still waiting for my order to be…
I am still waiting for my order to be delivered. It should have been delivered on 30th April and it is now the 6th of May and it’s not here
22 April 2026
Reply from Gardoo
Hi Mr Johnstone,
Thank you for your feedback, and we’re very sorry to hear that your order has not yet been delivered. We understand how frustrating this delay must be, especially after a confirmed delivery date.
This is not the level of service we aim to provide. I believe delivery was made shortly after this review. If that isn't the case please contact us directly
We apologise again for the inconvenience caused and appreciate your patience while we resolve this.
Kind regards,
Gardoo Team
Really happy with the service and quick…
Really happy with the service and quick delivery. Customer service really quick to respond and helpful
10 June 2025
Unprompted review
Great Value
I have used Gardoo for a number of years as they offer great value & reliable delivery of your order.
18 June 2025
Unprompted review
Fast delivery!
Fast delivery. Brilliant price. will definitely be ordering again!
9 June 2025
Unprompted review
Excellent quality and price
Excellent quality and price, delivery times, communication from the driver and really well thought though delivery method. Thank you to office team and our driver for care, we will be ordering from you again when we need more bark, thats for sure!
6 May 2025
Unprompted review
Great service, Great quality & Low prices
Have collected several bags of compost, topsoil and bark from Gardoo over the years, service has always been brilliant and the products are fantastic, high quality and very keenly priced.
15 May 2025
Unprompted review
Very poor delivery
I booked today weeks in advance, so i could take the day off work. I also organised for a contractor to be available all day to unload the delivery with his tractor. Was available from 8am - 6pm yet there has been no delivery and no notification. Disgraceful level of service.
As an update, it seems that all the issues were down to the delivery company rather than Gardoo. Having complained Gardoo refunded promptly and apologised… yet the delivery firm still turned up and left the sand!! All sorted now as i kept the sand and repaid for it….frustrating for us all.
29 May 2025
Unprompted review
My third order from Gardoo and more to follow
My third order from Gardoo over the past two years and each one has been excellent value (wood chips and composted fine bark). The quality of these two products has also been of a very high standard. The delivery scheduling is one of the best I've encountered to date, allowing you to select a day of delivery. It's also free delivery. There are many options to view and consider on the well designed website. I will certainly be ordering again and hope to do so for many years.
18 May 2025
Unprompted review
I often buy wood chips from this…
I often buy wood chips from this company and they are reasonably priced and delivered promptly.
4 April 2025
Unprompted review
Arrived quickly
Arrived quickly. Good quality. Garden looks much looks better after spreading the wood chip. Driver did more than he needed to. Staff very helpful.
24 April 2025
Unprompted review
Easy company to deal with and delivered…
Easy company to deal with and delivered exactly where I wanted.
30 April 2025
Unprompted review
Dont buy their premium green waste…
Dont buy their premium green waste compost it is literally full of plastic so much plastic. I emailed them but they didn't bother to respond I'll not be using them again & advise anyone else to look elsewhere.
12 February 2024
Unprompted review
Prompt delivery
Very pleased to say, our bulk bag of compost arrived when the email said it would. We will definitely be ordering from Gardo again
6 October 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.