Gardoo Reviews 

I placed an order for some sleepers a few weeks ago, with an arranged delivery for today. Since placing my order I noticed a lot of negative reviews cropping up and started to become concerned, I had booked the day off work to be home for the delivery. I sent Gardoo a message and never received a reply which added to my concerns. I checked the order status last night and it still claimed to be processing, and I had received no emails from Gardoo to say the order had been dispatched. This morning came and went and still no correspondence, then at 13:20 I received an email from the courier saying my delivery had been scheduled for 13:00 - 15:00, this was later delayed by an hour but was easing my concerns slightly but the tracker said that the order was not yet out for delivery and was still at the depot, shortly after the tracker updated claiming to be out for delivery and then just after 3 the driver arrived at my house. I am very happy with the sleepers, there is areas of damage to a few of the sleepers but this can be placed so it will not be visible. However, the correspondence from Gardoo was terrible, hence the 4 stars, the only email I received was my order confirmation, which made for a very stressful experience, but my order did arrive and on the arranged date. Happy with the items, please work on customer service!

Have been looking around for 2.4m sleepers to use on a project at home, was drawn to the Gardoo site due to the cost of their brown 2.4m 100mm x 200mm sleepers which seemed on the whole a very good price.
On deciding what I was after I attempted to place an order, firstly found it extremely strange why there was no telephone number on the site???
Then saw they wanted £120.00 for the delivery charge (extortionate) on top of the materials costs. That led me to have a look at the reviews on their site, having read reviews of the company of which I would say 90% of were very negative as far as orders actually turning up-delivery charges-customer relations-having calls/emails answered etc, alarm bells started ringing. I also sent, in total now 3x emails (no response yet).
Managed to get a number from one of the reviews and called to discuss placing an order and collecting said order, a gentleman answered phone and initially told me that Gardoo was another company and nothing to do with him?? Even though the number I used to speak with this gentleman mentioned Gardoo as one of the options to choose on their automated service??. I questioned this and then was asked what he could help me with, I explained including my reservations about using the company due to negative reviews and he said he would speak with Gardoo customer services while I was on the phone (less than a minute later) he returned and informed me that in actual fact Gardoo wasn’t excepting collections on orders as they were too busy in the yard,,,,, SURPRISE SURPRISE!!.
I‘ve never used this company before and from what I’m experiencing even before I’ve placed an order is,,,,,BE VERY CAREFUL as they leave a lot to be desired!!!!!!!!
Something very odd about this company.

Still waiting for £800 order to arrive now costing me a fortune as having to hire a telehandler for an extra week.
Tried calling and leaving a message and sent 2 emails to which none have been replied to.

Shocking customer service and delivery times avoid at all cost.

Appalling delivery service. After waiting in all day (and receiving no notification of an estimated time of delivery on the day as we were expecting) the delivery driver refused to deliver onto our driveway, which has a wide entrance, no sills, is flat and we had cleared ready for the 4 tonne bags. He wanted to leave them on the road in front of our house, which is a single track road and was an impossible scenario for the other residents. He couldn't explain what the problem was clearly (just complained about the gravel on the drive) and was unhelpful in solving the problem so, in the end, we had to refuse the delivery as we had reached a stalemate. We think the company will now charge us for restocking/haulage and we have no product. There is no phone number on the website, so we couldn't phone up to discuss the problem with anyone and could only deal with the belligerent driver. We will never use Gardoo again.

Further to Gardoo's response below....this did get resolved eventually but we had to pay an extra £70 or so for the privilege of having it re-delivered - apparently to return the chippings into stock was going to cost us more than the original order cost (how does that make sense?). The comment about the gravel drive is that it says in the small print, in the Terms and Conditions, that they cannot deliver onto gravel. Why does it not state this clearly up front? Beware and read the T and C's!

Placed an order at the beginning of April for delivery Friday 16th. Tried to contact via email and the online forms with no response, plus the phone number didn’t work. Still trying to get an update on the status of my order

We placed an order with you for delivery last Friday (16th April). No delivery showed up. We've contacted you multiple times via email & Twitter (as you don't appear to have a phone number) and we have received NO response. You have our money. We don't have our product or any indication of when it will be delivered. How can we get an update on the status of our order?

The whole experience of dealing with Gardoo has been great, the site was easy to use, browse and check out. I received my delivery date two days later and the sleepers arrived within a week, at 10am on the day they stated!

I was slightly nervous after reading some of the previous reviews but I can’t complain at all, the sleepers are great quality, the price was really competitive and they did exactly what they said they would in regards to delivery. The order process says you need two people available to unload but I just couldn’t get anyone to help, this wasn’t an issue for the driver and we did it together!

Maybe some people have been unlucky but my experience has been 5*

I wish I had read all of these reviews before I placed my order. My story seems to follow suit with the majority of others. I placed the order at the start of April with a specified delivery date of 16th April. I had the confirmation that the sleepers had been dispatched and would be delivered as specified however surprise surprise after waiting in all day and taking time off work nothing arrived. I have been unable to get any kind of response from Gardoo as to where the delivery is and when I can expect it. There are loads of Ts & Cs about delivery and the costs I would incur if I didn't arrange for 2 people to take receipt, blah blah. Having been charged the best part of £100 on delivery, days holidays taken and having to cancel landscapers who were installing the sleepers then I think there should be compensation for my costs too!! If I could give no stars then I would!
N.B. Delivery has now arrived with no warning. Advised by the driver that the goods only arrived with them on the evening of the 19th so they were never going to be delivered on the 16th. There was nowhere near my house for the driver to park and nobody to help him other than me. So I've had to help carry them up the road to my house. To add to that the driver dropped one of the sleepers on my fingers, to which he said, oh whats the matter, broken a nail, while he was smirking. Brilliant attitude to health and safety right there. I would advise anyone not to use Gardoo, it's not worth the hassle.

Invoice #300055460

Delivery didn't turn up, they won't respond to emails and telephone number is incorrect.....
How can they run a business like this

Like many others I placed an order online and chose the date for delivery at a cost of over £40.

Received confirmation that I would get my delivery as planned so I booked the day off work as did my wife as well had paid for Friday delivery.

What an absolute waste of time as nothing turned up.
Total waste of a weekend.

Emailed customer services and still haven’t had a reply to the 3 emails sent

The items turned up on Monday and the consignment note from the haulage company states delivery Monday.

To top it off some of the sleepers are damaged.

Need to get back to clients quicker.

I recently ordered some play area bark chippings from Gardoo. Overall a very positive experience (exception below) and a very high quality product.

I selected a named day delivery around a week into the future. On the day, nothing arrived even though I had waited in specially. I called Gardoo (found the number via Yell) and a very helpful chap called Will got in touch with the delivery company, called me back as promised to explain the haulier was experiencing delays, and it would actually now be delivered the next working day. Whilst frustrating to learn, Will was incredibly helpful chasing this down, and it was at least helpful to know. Delivery then occurred as promised and the product is fantastic.

Update 25 May 21: Finally received a reply and an apology from their customer services team and the time it has taken to resolve by refund, which has now been paid in full. The initial 1 star rating was based on the very slow response and action by Gardoo. However, if I had not had this issue with my second order and damaged delivery, their rating would have been 5 stars, but having now had my issue resolved, I will amend this review to 3 stars.

Update 23 May 2021. Recieved email reply from Gardoo that the relevant team member was looking in to it. Since then still follow despite me emailing them again 16 May. Their customer service is really poor. since I purchased fromthem you can see multiple postings refereing to non-delivery or shocking customer support. Bearing in mind I am only chasing a £6.35 refund, I feel very sorry for customers that are hundreds of pounds out of pocket and no reply from Gardoo to try and resolve. As per many other review postings, i would steer clear of this company and go else where :-(

Update 29 April 2021. Gardoo have posted a reply to my TP comment asking that I email them. I had emailed them twice (8 & 13 April 2021) with no reply. They have also failed to answer the telephone despite calling multiple times. I feel their TP reply commnet is just going through the motions. I have since emailed them again (29 April) withthe same information I sent twice before. I feel that I am just wasting my time here over £6.35 refund.

First posting. I have used Gardoo twice now. The first time to order 10 x 100 Ltr bags of landscaping bark, which arrived as expected. As I required additional bark, albeit a smaller quantity, I ordered 10 x 60 Ltr bags. When delivered, x1 bag was split and missing 60% of its contents. I reported this to the driver who took a photo and noted the issue. I have also phoned Gardoo several times with no answer, I have also emailed twice with no reply. Logging into my Gardoo account and trying to leave a complaint/support ticket, their website refuses to register this and states page not available.
All I want is a 60% refund of the bag that was split, just £6.35, not a lot to ask for and something that is not going to break the bank.
Not happy. Was considering using them for other purchases, but their lack of response and poor customer support has just made me rethink that decision. Your loss.

Poor customer service, I sent 3 emails and 1 message through their website to cancel my order, as I was away on the assigned delivery date. The delivery arrived while I was away and was just left by the side of the road for 4 days. Don't trust Gardoo.

Avoid this supplier!!! I spent over 600£ and they haven’t delivered my order and now struggling to contact them for refund. All very stressful .

I’ve never left a review before but after my experience I feel I have a duty to warn others.
We Ordered a 1000L bag of mushroom compost on 28th March and received a delivery notification for 1st April, soon after Gardoo phoned me to postpone delivery to 7th April because the courier was busy. I booked a days holiday from work as I was told i need to be home to accept delivery, I waited in all day and nothing turned up! Not even a phone call to apologise. I sent a message through their contact page but no reply, I emailed but no reply. I phoned the next day and a man said customer services were busy but he had my details and would make sure someone would call me back and get this sorted, guess what? Nobody called me!
I left it a couple of days as I was to busy with my own customers but I finally calmed down enough to send another email, guess what? Yep, no answer!!!
Two days later I phoned again, a guy pretty much said the same as last time and reassured me he would personally call me back himself and give me a delivery time, guess what? Yep you got it, that man never called!
20 days later and still nothing, what am I to do?

When placing our order the system allowed to pick a suitable day, but delivery's was scheduled to take place today between 8am to 6pm.

My husband took a day off work, and all day just keeps receiving email after email delaying delivery.

Original email stated 8am to 6pm
The n had an email at 10am stated delivery would be between 1pm to 3pm
A further email at 4pm stating delivery between 6pm to 8pm
Another email at 7:45pm stating delivery 7pm to 9pm
Now just had one through at 20:45pm stating delivery now between 8pm to 10pm

Really 32 sleepers being delivered by a lorry at 10pm, I can't see that myself.

absolutely fuming, waste of a days holiday lost at work.

No contact information, no phone calls other then a generated emails which are absolutely pointless.

Supposed to be starting our garden tomorrow guess that's out of the window now.

Money spent would expect to be able to contact someone, website says closed Saturday and Sunday!!!!!!!

Have to wait until Monday 8:30am to chase this. Ridiculous

Waited in all day, no delivery arrived and no number for contact !

Update, was contacted by customer service and they took no responsibility for the delay to delivery and nothing offered in remuneration

Appalling customer service

Taken the day off work for delivery of 20 sleepers. 2 of us stayed in all day, no contact from the company and no delivery! DO NOT USE

Took the day off work to get delivery of 28 Oak Sleepers, was told 2 people needed which was arranged. Its now 6pm and the delivery is a no show. I has a confirmation email the day before and have emailed asking about where my delivery is - with no response.
Will be interesting to see what happens now as I'm very busy and can't afford another day off...

Much like the customer below I placed an order for the 13/4/21 and waited in all day plus had a landscaper at the house all day as it states on the invoice that two people must be available to unload. No delivery. No response to email asking where delivery is. No option to cancel. No number to call. DO NOT USE!!!!

After I posted this review Gardoo did get in touch - usual list of excuses ‘it was the haulier’ ‘the label dropped off the pallet’ ‘first day out of lockdown’ ‘terrible traffic’ - however, they did offer me a refund which was processed quickly and efficiently.....