Gardens4you Reviews 

445
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

Great experience. Plant arrived in great condition, in a lovely pot with my personalised messaged printed on a gorgeous piece of card. They also provided detailed instructions. I was nervous after rea... See more

Rated 1 out of 5 stars

Don't buy vines from them,only few inches tall came with dried tiny leaves,after few months still not recovered,waste of money local garden centres is way better choice for 16 euros you can get 1 mete... See more

Company replied

Rated 1 out of 5 stars

delivery showed up late....we were waiting about 8/9 days for them, one of the aloe veras has root rot and showing signs of overwatering despite being in dry soil.... the soil in both aloe veras was v... See more

Company replied

Rated 2 out of 5 stars

Ordered 4 plants which arrived in good time. 2 were fine and healthy , 1 was borderline but has recovered but one was dead just brown twigs. Planted it but very clear it was dead. Sent a request for a... See more

Company replied

Company details

  1. Garden Center

Information provided by various external sources

Your On-Line Garden Centre


Contact info

2.6

Poor

TrustScore 2.5 out of 5

445 reviews

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2.6

All reviews

(445)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

A first class experience from start to finish!

I write belatedly to thank you for completing the above order in such an exemplary fashion. The plants that you sold were very competitively priced, first class and arrived in excellent condition. The promised delivery schedule was exact; arriving exactly on the date promised. Overall, it was a FIVE STAR experience.

27 April 2021
Unprompted review
Rated 1 out of 5 stars

rotted weak plants, do not buy

delivery showed up late....we were waiting about 8/9 days for them, one of the aloe veras has root rot and showing signs of overwatering despite being in dry soil.... the soil in both aloe veras was very loose indicating being planted right before shipping :/ the fly trap is very very weak and nowhere near as described on the website regarding size. Overall I'm very disappointed and would not recommend or order again.

22 April 2021
Unprompted review
Gardens4you logo

Reply from Gardens4you

The fact that we no longer ship to the UK due to Brexit doesn't mean the warranty is over. This is how our warranty applies.
Period of guarantee:
• Perennial plants (perennials) and shrubs / trees in pots: 1 year
• Indoor plants and bonsai: 3 months
• Spring bulbs: 1 growing season until May 31 at the latest.
• Summer bulbs, rhizomes and bedding plants: 1 growing season until October 1 at the latest.

Rated 5 out of 5 stars

Very happy

Received my order today, yes they are a bit small but very happy with the 5 shurbs, they came in good condition and instructions on how to plant them.

19 April 2021
Unprompted review
Rated 1 out of 5 stars

BEWARE - order "cancelled" without notification

BEWARE - On day I should have been expecting delivery I was finding out (from gardens4you.co.uk) that the order had been cancelled by gardens4you without any notification.

Placed an order and got a confirmation email from gardens4you, over the coming days I started to receive what appeared to be phishing emails from Multisafepay.

After multiple emails to gardens4you, they eventually confirmed "the payment wasn't sent to us"...I didn't "send" payment I paid online days earlier with my credit card and received confirmation of same...beware providing your credit card details and expectation of order delivery!

Edit: re ridiculous reply -> might be useful to update your website with this information, instead of accepting payment and my delivery address for a delivery which was expected and subsequently cancelled days later.

19 April 2021
Unprompted review
Gardens4you logo

Reply from Gardens4you

We do not ship to the UK since the end of December 2020 and the Brexit, the UK website do no longer accept order.

Rated 1 out of 5 stars

Still waiting

I ordered plants on the 9th of April and was told they would bee here in 6 days after paying for DILERVERY charge DPD. It is now going into 8th day and still no sign of anything. Its a joke of a website.

16 April 2021
Unprompted review
Gardens4you logo

Reply from Gardens4you

We do not ship to the UK since the end of December 2020 and the Brexit, the UK website do no longer accept order.

Rated 2 out of 5 stars

Plants arrived destroyed and soaked in water

Plants arrived destroyed, fell out of pots, soaked in water. I plant fell apart and has root rot.
leaves broken and nothing like on the picture.
paid more for larger version of plant got 2 thin branches 5cm tall after promising 12. Gloves , thin and low quality. Never ordering again.

15 April 2021
Unprompted review
Rated 1 out of 5 stars

Bad quality, badly packaged, misleading information

The plants we ordered were just sitting in a box, torn to pieces, squashed, badly cut and nothing like the pictures or descriptions on their website.

9 April 2021
Unprompted review
Gardens4you logo

Reply from Gardens4you

The fact that we no longer ship to the UK due to Brexit doesn't mean the warranty is over. This is how our warranty applies.
Period of guarantee:
• Perennial plants (perennials) and shrubs / trees in pots: 1 year
• Indoor plants and bonsai: 3 months
• Spring bulbs: 1 growing season until May 31 at the latest.
• Summer bulbs, rhizomes and bedding plants: 1 growing season until October 1 at the latest.

Rated 1 out of 5 stars

Poor quality bare root roses

Poor quality bare root roses bought by my wife in December - planted on delivery but no sign of life (the roses - not the wife!) now. Customer service email address was now no longer recognised as the company no longer delivers to UK. Also unable to log in to the website as 'forgot password' link is not working either. Very disappointed.

Update. My poor review was posted in April. Company finally got round to responding 6 July. No acceptance of responsibility for the failure of the bare root roses. Like many other reviewers, there seems to be a pattern of this company rejecting criticism and posting 'copy and paste' responses.

Even though they repeat their warranty comments they have not offered a refund for the 3 perennial roses which failed within the first twelve months.

Their responses to negative comments often seem to shift the blame on to the customer.

Even if one could, I would not use this company again and would strongly advise against others who are members of the EU using this company.

2 April 2021
Unprompted review
Gardens4you logo

Reply from Gardens4you

Just because we no longer ship to the UK does not mean that we no longer respond to emails and the warranty does not apply, you have yourself made this deduction which is not correct.

Rated 1 out of 5 stars

Don't waste your money or time the…

Don't waste your money or time the plant in the picture is not the plant I received....poor show alround AVOID.

31 March 2021
Unprompted review
Gardens4you logo

Reply from Gardens4you

All orders placed on our website are guaranteed, if the plants failed just send photos please to our customer service.
This is how our warranty applies.
Period of guarantee:
• Perennial plants (perennials) and shrubs / trees in pots: 1 year
• Indoor plants and bonsai: 3 months
• Spring bulbs: 1 growing season until May 31 at the latest.
• Summer bulbs, rhizomes and bedding plants: 1 growing season until October 1 at the latest.

Rated 1 out of 5 stars

Absolutely dreadful

Absolutely dreadful. None of the plants I bought from this company last year have come to anything at all. Some of the plants were ornamental grasses. I even contacted them because there really were just two or three tiny little blades of grass in each pot. I was told they would be fine once they were in the garden. Not one survived. Same goes for every other plant from them. Never again. Absolute waste of money.

21/5 Have read their response. Not quite sure how to send photographs of plants which aren't there but I will try to find some of the bits which survived. Doesn't take away my disappointment, though, particularly as I had already queried the size of them and was told to put them in the garden.

27 March 2021
Unprompted review
Gardens4you logo

Reply from Gardens4you

All orders placed on our website are guaranteed, if the plants failed just send photos please to our customer service.
This is how our warranty applies.
Period of guarantee:
• Perennial plants (perennials) and shrubs / trees in pots: 1 year
• Indoor plants and bonsai: 3 months
• Spring bulbs: 1 growing season until May 31 at the latest.
• Summer bulbs, rhizomes and bedding plants: 1 growing season until October 1 at the latest.

Rated 5 out of 5 stars

Very happy

Very happy. Received my shrubs in perfect condition. Would definitely recommend Gardens4u and will use them again.
Mary from Donegal

22 March 2021
Unprompted review
Rated 5 out of 5 stars

Everything I ordered I received in…

Everything I ordered I received in perfect condition. I got strawberries, both in pots and bareroot, all of them arrived very much alive and healthy looking, fingers crosses ill keep them that way 😂 very happy with products and fast delivery, will be buying again for sure.

17 March 2021
Unprompted review
Rated 1 out of 5 stars

I ordered plants from gardens four.ie

I ordered plants from gardens4u.ie. They were just Primulas but 2 were dead and 5 were half dead, the remainder aren’t great but I’ve repotted them, am feeding them and hoping they’ll come on. I didn’t ring the company on the day they arrived. I had come home tired from work and just didn’t have the heart to be honest. Won’t be using them again. Deirdre

3 March 2021
Unprompted review
Gardens4you logo

Reply from Gardens4you

We are sorry to hear that you are not satisfied with your order. Please send your order number and photos evidence to our customer service at customerservice@gardens4you.ie we will be happy to come back to you with an appropriate solution. All perennials plants /shrubs and trees are 1 year guaranteed.

Rated 2 out of 5 stars

I wish I had read the reviews

I ordered 15 plants - average price €15+. I've ordered a lot of plants online before with others and been very happy. But, boy, were some of these hardly there at all. One was decidedly dead and should never have been sent. I'm going to have to put them in pots I think to try to bring them on before planting them. I will still buy plants and other gardening supplies online - but from others. I wish I had read the reviews before ordering these. I will not be engaging in bizarre discussions with the retailer as to whether one checks the long range weather forecast before ordering. Gulf Stream weather rarely reaches freezing and hasn't now either. You couldn't make this up. It's a wonder I manage at all with my glorious acre garden which I have maintained for the last 20 years.

I am revising this one more time.

If the vendor believes this is an inappropriate time to sell plants, why is he selling them? I have tried to rescue them - but 2 have died so far. I spent €130+.

I complained to Trustpilot about the communications on 19th Feb, but have received no reply.

10 of the plants have been planted and have survived well in temperate conditions. 2 are dead - both there on arrival - I thought 1, but I was being optimistic. 3 are in intensive care - I'm there watching and caring for them every day.

I mistook the website for the other one I normally use.

I'm a single woman on my own. I will not be revealing my identity to this vendor, believe me. It has been a bad experience. In future I will make sure I use my usual site.

Other potential customers can read these communications and make up their own minds.

9 February 2021
Unprompted review
Gardens4you logo

Reply from Gardens4you

We are quite surprised by your comment which does not include a name or an order reference.
Unfortunately we cannot find anyone in our system with the name Orlac.

But what surprises us most is that anyone in winter who orders nursery plants grown naturally outdoors under real conditions with temperatures of -5ºC or -10ºC claims to be surprised by the unappealing and unattractive appearance of these plants?

Let's be serious only perennials and shrubs grown in heated greenhouses and fed with fertilizers or coming from the end of the world can be falsely attractive at this time of the year, we are in the Netherlands we have -10ºC and a lot of snow due to of the storm Darcy which passed over all of northern Europe.

Provide us please your order number and send us pictures of the products we can then explain point by point the seasons and how a plant protects itself from the cold during the dormant period. Rest assured our company offer 1 year growth guarantee on perennials/shrubs and trees.

12/02/2021 Your second reply about whether you should check the weather before ordering is light and genuinely lacks common sense. We are based in the Netherlands and we have almost the same North European climat.

In gardening the weather is essential to know what, how and where to plant. During the winter the sap is descending the perennials, the shrubs and the trees do not make a leaf and the growth is stopped until the soils warm up deeply and the sap circulates again so that the buds develop and that the leaves come out.

19/02/2021 It will be 3 times now that you modify your comment over our responses. Ireland enjoys a temperate maritime climate, due mainly to its proximity to the Atlantic Ocean and the presence of the Gulf Stream that is true, but when the north wind pushes the depression over Ireland you also have negative temperatures in winter. Cold waves are rare, and are usually short-lived because after a while the westerlies start to blow again. Night temperatures drop below freezing 0ºC, usually by a few degrees, for about twenty days each year in Dublin, and up to 50 days in inland areas (see Mullingar).
However, occasionally there can be a more intense cold spell than usual, during which the temperature can go down to -10 °C (14 °F) or even below. In December 2010, the temperature dropped to -15 °C (5 °F) in the inland north-central areas, for example in Claremorris, but also on the western outskirts of Dublin, it also dropped to -11.5 °C (11 °F) in Limerick, to -12 °C (10.5 °F) in Dublin, and to -7 °C (19.5 °F) in Cork, on the south coast.

If you really want to solve the problem provide us your complete name, photos and original order number to customerservice@gardens4you.ie

03/03/2021 With each new response from us you find a new excuse not to communicate your order number or your name, so that we can verify your order. We never said not to order in winter, we are just saying you need to know what you are going to receive when ordering in the colder months. We are sorry to react like this, but it has been 3 or 4 times that you systematically and always innocently edit your unverifiable comments.

Rated 4 out of 5 stars

Wow kinda shocked with reading the bad…

Wow kinda shocked with reading the bad reviews here I ordered my bonsai plants on 3rd Feb recieved them today 8th feb packaged very well ceramic tray pot not damaged just knocked one star 🌟 off as they are little smaller than I thought!! Other than that I'm very pleased with my purchase and will buy again from this company 😁

8 February 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish company

Absolutely rubbish company : half plants were destroyed, an acer was a 15E stick (no leaves despite summer) was messily grafted on a stick, they told me it was a bad graft and refunded this only, no apologies. The rest was tiny and very unhealthy. Prices are low but not worth it if you get lousy miniature rotten plants. Waste of money buy local and quality is the best advice i can give after that disapointing experience

3 February 2021
Unprompted review
Gardens4you logo

Reply from Gardens4you

Acer tree lose their leaves in autumn, unfortunately you seems to have no experience with natural nursery products cultivated outdoor. All acer trees are grafted in Europe and the rest of the world, it is obvious when you place an order in the fall that the plants will be smaller and not leafy like they are in the spring or summer.
Buy local nursery plants cultivated under the same conditions and you will have the same products which will develop over time with respect for nature. If you prefer to buy plants grown in heated greenhouses and fed with chemical fertilizers free to you but please do not put these products as a reference.

Rated 1 out of 5 stars

Further rubbish rotten products

Further to my previous post About all the damaged boxes, I could not give them as gifts planted them myself only two out of the six have grown, the rest were rotten inside

31 January 2021
Unprompted review
Gardens4you logo

Reply from Gardens4you

3 of the gift boxes of amaryllis were slightly damaged, we immediately offered to reimburse you for 3 boxes (including the bulbs that the boxes contained). You unfortunately opened a PayPal dispute claiming the entire order was damaged and requesting a full refund. The photos have been examined by PayPal which rejected your request and which closed this case in our favor.

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