Garden Machines Ltd Reviews 

4,536
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Fantastic customer service,quick to process order & dispatch the item. As to price just brilliant,couldn't find one locally to match the same price. Even more surprised to find the Stihl BG56 Blower... See more

Rated 5 out of 5 stars

Quick delivery. One problem was that expensive and VERY sharp Japanese saw/knife was left in accessible postbox. But then that os our box abd te post person did ot necessarily know the contents. So,... See more

Rated 5 out of 5 stars

Excellent service through with top quality products. Very impressed with price of Stihl hedge trimmer and delivered much quicker than stated. Questions answered expediently via email. Will definit... See more

Rated 5 out of 5 stars

Bought a mower and strimmer and had REAL service which seems to be scarce these days. Richard gave us proper professional advice and the prices matched any in the internet plus it's so much better to... See more

Company details

  1. Garden Center
  2. Arborist and Tree Surgeon
  3. Lawn Equipment Rental Service
  4. Lawn Mower Repair Service
  5. Lawn Mower Store

Written by the company

Garden Machines Ltd has been trading in Kingsthorpe Hollow Northampton since 1962. The high street site has actually been selling garden equipment from the early 1930’s under the name Staughtons, who eventually set up Garden Machines as a sister Company. We are stockist for the majority of the leading brands of garden machinery and related equipment. The businesses current owners took over in 1972, and now second and third generations are involved in the day to day running of the Company. As with many high street stores, we realise that the way customers want to purchase and research their products has changed over the years and there is a real need to embrace the Internet; whilst very importantly still holding on to our core business values: Honesty, Dependability, Respect, Passion. Thank you for taking the time to visit our web site and look forward to supporting you with your requirements, your business is very much appreciated . Please feel free to contact us through enquiries@gardenmachinesltd.co.uk if you need any further information on any of the products/services that we supply


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(4,536)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a rope bag

Ordered a rope bag, 3 carabiners, and rope on 12/01/25
On the 22/01/25 email to say they are waiting for 2 carabiners to come into stock, which will be here in a couple of days.
04/01/25 The order was delivered yesterday and opened this evening to find 2 carabiners and a rope bag not delivered
Very disappointed with the service

5 February 2025
Unprompted review
Garden Machines Ltd logo

Reply from Garden Machines Ltd

Hi Robert, sincere apologies with the delay to your order. Unfortunately 2 of carabiners ordered and the rope bag were not in stock, so we part shipped your order so you could receive the rope and the remaining carabiners. There was an advisory notice on your delivery slip advising of the delay to these two items and their expected due dates.

Your rope bag has since come into stock and is leaving our warehouse today, the carabiners are due into us towards the end of next week .

Many thanks

Rated 5 out of 5 stars

Good price

Good price , quick delivery, the slot i got for delivery was not convenient for me and they changed the time and came exactly when I wanted. Will definitely use this company again. Highly recommend !

31 January 2025
Rated 3 out of 5 stars

Difficult to access and order from website

It was difficult to order the item. I could not access the website from my pc, probably due to unacceptable cookies, and they would not accept orders over the phone. I used my mobile in the end.
The courier delayed the item over the weekend but it did arrive eventually.

24 January 2025
Garden Machines Ltd logo

Reply from Garden Machines Ltd

Hi,sorry to hear you had difficulties placing your order on our website. For your own online security we do recommend placing orders direct on the website or we can offer alternative payment solutions such as paypal invoices or bacs payments. But we're glad you were able to proceed through your mobile. It is possible your internet browser on your PC did need it's Cache / cookies clearing unfortunately.

Rated 4 out of 5 stars

New Chainsaw

Item easy to select from website. Sent out quickly. Kept informed of delivery. Tried the machine out 2 days later. Everything Good.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Great support and service

Thank you Garden Machines for your help and support recently. I'm very pleased with the purchase of my Stihl MS 162 chainsaw and Motormix fuel. It's doing a great job of cutting logs.

6 January 2025
Unprompted review

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