Gardening Express Reviews 

68,707
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 10,355 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the plants are of great quality, very healthy, and offered at very reasonable prices. People also really appreciate the secure packaging that successfully keeps the items safe and protected during transit. Some reviewers were not happy with the delivery times, noting that orders often take significantly longer to arrive than expected. A few other people also felt that certain plants arrived in poor condition, damaged, or were simply the wrong items. Customers additionally pointed out occasional difficulties when trying to resolve issues or get support for missing items.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of differing opinions. Many... See more

Quality

Consumers find quality to be positive, highlighting that plants often arrive in healthy, excellent condition... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, many reviewers praise... See more

Order

Reviewers highlight ambiguous aspects of order experiences, sharing a wide range of differing opinions. Many... See more

Price

Reviewers mention positive feedback about price, noting that plants are very reasonably priced and available... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Irish ivy and giant alliums arrived well packaged with only a tiny amount of damage. The main problem for me was the time taken to deliver. I ordered and paid on the 12th August, they arrived o... See more

Rated 4 out of 5 stars

Have bought from G E before. Arrived later than I anticipated but company did let me know due to extraordinary weather etc that there would be a delay. Still waiting for some items to come through. Th... See more

Rated 4 out of 5 stars

I’ve ordered several times from Gardening Express and have always been happy with my plants . They are very good value , arrive well packed and healthy . Delivery can be a little slow but given th... See more

Rated 4 out of 5 stars

Fortunately, the plants suffered a lot less damage than the box! Reasonably healthy conifers, although there are a few small brown branches to cut out. I was a little bit disappointed with the colour... See more


Company details

  1. Garden Center

About Gardening Express

Written by the company

Gardening centre for garden plants and flowers. The No. 1 Online Specialist in the UK.

In the unlikely event of a problem with your order you can reach out to us through our Customer Support Centre on our website. You can either submit a contact form by clicking the Contact us button or you could try our intuitive self-serve options by clicking on the purple button - either way gives you the opportunity to get in touch with our Customer Support Team.

New customers - please note, we supply millions of plants every year and at peak times and around bank holidays, there may be seasonal delays in delivery. We won't compromise quality and ship orders in the days preceding a long weekend for tender plants, nor will we ship houseplants during times of frost.

New gardeners, please remember prior to reviewing that certain plants might not be in bloom on delivery, plants and flowers having their own seasonal blooming periods etc including dropping their foliage for winter. Thank you for your support.

Contact info

3.6

Average

TrustScore 3.5 out of 5

69K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(68,707)

9,498 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never disappointed

Plants arrived on time and considering how hot it was they were in good condition. We have ordered from here before with no issues and would deffinitely recommend to others. Great communication.

21 August 2026
Unprompted review
Rated 2 out of 5 stars

Dead & broken plants + slugs and snails!

Quite disappointed, wish I read the reviews before ordering.
Plants arrived tightly packed into cardboard boxes, all squashed and some on top of each other, leading to broken plants. Also in the boxes on the plants were two slugs and 1 snail!!

I ordered 12 of the same plant and they arrived looking dead, nothing like the photos provided, all cut right down - out of the 12, 1 has survived. So disappointing.
Other plants I ordered arrived and were just scraggly stems, so weak they are just floppy. The salvia’s just lay limp on the soil.

Complete waste of money. Delivery extremely long, plants look like they are from the reduced section.

28 July 2026
Unprompted review
Rated 4 out of 5 stars

So far, so good.

Once you have made your first order, received the plants, and got them growing, you can say whatever fits the bill. There are many Suppliers to choose from, so you
can search for the best deal for the same item. or see how much they charge for delivery, or how long their deliveries take. etc, etc, etc. I use many companies to get what I want. G.E. is a Newby for me, so watch this space.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

The said plant arrived in robust…

The said plant arrived in robust packaging and very well packed ,and upon opening my t rex was in perfect condition i would truly recommend your company to everybody it's just a sham I never found you sooner many thanks DBailey

25 August 2026
Unprompted review
Rated 4 out of 5 stars

Gorgeous little Dianthus plants but…

Gorgeous little Dianthus plants but sadly they were all out of their pots on delivery. The parcel should have had a This Way Up sign!!!!
Consequently some of the blooms were broken but I've managed to salvage them and I'm hopeful they will recover after a good water and being the right way up.
Hope this is helpful to your packing department and DX Express.
Judy Robinson

25 August 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMY AND POOR QUALITY

BE VERY WARY OF THIS SITE. CHEAP FOR A REASON. Purchased some fruit trees from this site. They arrived as dry twigs that might as well be dead. Turned out that one of them was! Initially I gave it a few weeks for them to grow before complaining and two did start showing leaves, but the other remained dry and bare. I got in touch thinking it would be easily resolved, but they refused to help and said I had to complain within two weeks to get a refund. Impossible to know in such a short time frame if they’re sending dead-looking twigs out! I tried pushing back but they stonewalled me and I couldn’t be bothered to raise a complaint with my credit card company over something under £10. THINK TWICE BEFORE BEING SUCKED IN BY THEIR ‘DEALS’.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The plants I ordered arrived in…

The plants I ordered arrived in excellent condition, and I am extremely pleased with them. However I was very disappointed with the delivery company DHL who only updated me about the order on the day of delivery (whilst we were away for 2 days). I immediately had the delivery day changed, DHL confirmed the new delivery date and then later that morning I received an email with photo showing it had been delivered to a ‘safe place’. It was left on the doorstep!! Sadly I will NOT be buying from Gardening Express again purely due to DHL’s delivery service.

24 August 2026
Unprompted review

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