Gardeners World Reviews 

Chain-saw safety kit delivered as promised, and does what it says on the box.
Therefore I have absolutely no complaints

I placed my order, and am very pleased with the quality of this item, the price was a bargain and the speed of delivery was excellent, I will definately be using this company again, and will also recommend and save for future orders.

Having ordered some garden furniture on their website and (as their T&C's require) paid immediately for the item, I received an email the following day telling me the item was actually out of stock and they would not be able to obtain any more.

I was sent a list of alternatives within the same email - none of which were to my liking - so I cancelled the order.

I then received another email the following day, again offering me alternatives, so I had to email again to cancel the order.

A day further, and confirmation eventually comes through (after another chasing email) that the order had been cancelled, and a refund 'requested'. Lo and behold, it was for the wrong amount.

Yet another email required to get the amount corrected (a 'typo' [sic] apparently), and no response as to why it is required I wait 10 days to be given back my money.

At best, this is an incredibly disorganised company. At worst, it's a shady organisation operating sharp practice when it comes to financial matters.

Either way, I won't be going anywhere near them in future, and I would strongly urge anyone else to think carefully before doing so!

Very, VERY poor.

I ordered a 3m wave slide, it was delivered on time and was left where I told them to leave it. The slide is excellent, the kids love it so I am more than happy to use this company again.

I have been waiting over a week and a half for my sons trampoline which was initially for his birthday which has now been and gone. I have contacted them on three occasions and where promised to be called back to find out where my order was with no avail! I have now finally got an email stating that the trampoline has been discontinued!! Would never shop with them again waste of time!!!!!!!!!!!!!!

Ordered an Amalfi Garden furniture set - The money was immediately taken out of my account. Then they discovered they did not have all the parts in stock and will not be re-ordering the same again. I asked for a refund but they cannot give this to me till up to 10 working days!!! I work in an accounts department and know that for a fact if you take money by card then a refund can be given by card the same day.

I would never recommend a company that holds on to your money -in my case £600 in total) when it is not theirs to keep

The even more frustrating part is that I asked by email first if the item was in stock and they had replied yes!!!!!

Excellent!!!
Ordered and received within 2 days. Excellent service and first class quality. Really pleased with the outdoor slide we ordered It's just what we needed for our DIY climbing frame.
can't wait for my grandchildren to start using it.
Excellent quality will last for years so good value years of enjoyment for the children.
Thankyou

Excellent people to deal with. Changed my order and even over the busy Christmas period this was dealt with in a friendly and efficient way. I would highly recommend them and wouldn't hesitate to buy from them in the future. Thank you.

ordered 2 items but one was out of stock so they recommended an alternative, which was nearly the same and refunded me the difference. It was all sorted very quickly with no hassle. Both items arrived very quickly.
I shall certainly order from them again.

The product and service were first class, what more is there to say!

Purchased an infra-red sensor for an outside light. Item was as described and arrived promptly. Thanks!

After ordering one of the Christmas houses, we received a phone call to say it was out of stock. The lovely lady on the line, talked us through our options, helped us choose and 2 days later it arrived. Cant fault them and will certainly be back.

Totlally happy with the outdoor light I brought they were exactly what I was after, email response helped and product arrived before second email so pretty excellent service I'd call that

The discription of the goods supplied was excellent and arrived very promptly.

Ordered and received within 2/3 days. Excellent service and first class quality. Really pleased with the outdoor lights we ordered!! Look stunning!! Thank you!

1. Delivery slow/non existent. The website said my item would be delivered in 1-7 days. A week later a received a letter saying there were 'problems' and the delivery would be delayed. After numerous phone calls to find out when I might expect my item, phoning back after a week etc, the best they could do was 'maybe in a couple of weeks'.
2. Could not provide details about item. I required the footprint measurements so the arbour could be concreted in. After a lot of emailing, got some measurements but ranged from wildly wrong (legs are 70cm squared) to ridiculous (telling me the footprint size which was actually the overall size, including large overhangs). I don't think they have ever seen this item.
3. WON'T GIVE ME MY MONEY BACK. After the above two points, I cancelled the order and the confirmed they would refund me in 7-10 working days. This is a month later and I am still waiting for my money back. This is fradulent.
DO NOT USE THIS COMPANY if you expect any kind of customer services.

I ordered an Artemis Arbour from gardener's-world in June. I received 2 emails confirming the order followed by a letter through the post from the actual supplier with the promise of delivery within 4 weeks. When the initial contact suggested I may have to wait longer I started having doubts about the legitimacy of the company. I saw all the 5 star ratings and wondered if it was genuine. You know what it's like with internet shopping sometimes!

Well I needn’t have worried. I phoned Edinburgh and was assured my order was about to be dispatched and I’d get a call from the carrier which I did. Even the carriers were very efficient and phoned me to double check the whereabouts of a message I’d been asked to put on my wheelie bin where the arbour was to be deposited.

So all in all – I’m delighted with your service – oh, and the arbour is great. Everything was included and it was easy to put together.

Advertised delivery in 1-2 days. Item arrived 9am the morning after ordering!! Can't say fairer than that, would recommend. Will use again for future garden purchases.

I have now received 2 broken garden tables (worth £600 each) and am awaiting delivery of a 3rd, which is currently out of stock. I have been told to keep the 2 as 'spares' as they cannot be bothered to pick them up! I must have called the company over 20 times and every time they say that they need to call the warehouse and promise to ring me back, which they never do. I have received 2 call backs! A parasol and base that I originally ordered in November last year finally arrived last week (May - 6 months late!) and despite them having recommended the products being 'ideal' together they do not fit with one another. I am still awaiting a response on how the parasol and base issue will be resolved, but I fear it will be next summer before this is finally resolved! Do not order garden furniture from this company - they admitted to me themselves that their courier is rubbish and they have broken tables lying all over the country requiring collection.