Garden Buildings Direct Reviews 

Part of the greenhouse was damaged on delivery. The person who erected it was able to glue the split together, saving his time and our money. The greenhouse is okay, just a little flimsy. A lot of money for what it is.

Ordered before reading the reviews, then panicked somewhat. However I needn’t have worried. I was kept well informed throughout, my billy oh Winchester cabin was delivered within the estimated timeframe, everything was present and correct. There were some parts that were not the best quality, the roofing felt isn’t great so we bought some more substantial felt, the door and window framing was quite twisted and warped also, so again purchased other parts but on the whole very happy with my purchase and the service,

Genuinely difficult to understand how a company this comprehensively shite across every dimension of its operation can still be trading.

Literally incapable of packing their products on to a van and delivering them.

Its been nearly 4 months of calling them to confirm they're shipping the correct components, them confirming that's what they're shipping then 2 pieces of unrelated wood showing up on a flatbed.

Pretty sure the 'bespoke buildings' you're told you're getting when you order are literally spare offcuts they're throwing on a van and pretending to be a legitimate company. Theres just no way a competent outfit could ever foul up basic logistics as completely as these chuclefucks.

Avoid like bubonic plauge. Scam company start to finish, going straight to court with them.

Had no trouble ordering and website good not been delivered yet or no updates as of yet

The Cabin took a while to arrive but it has definitely been worth the wait.

Customer service helped me promptly, with replacement parts, when I had an issue with a twisted door.

Easy to access. Clear information. Helpful and willing to answer questions.

Your company was closed and I did need some information regarding my order but decided I would order it anyway as I liked what I saw very much and the offer on it was about finish so I really did not have much choice if I wanted to save over £300. I did not get the call I had been waiting for from the afternoon when I posed my question and it said I would hear within the hour but I still have not heard so I am going to call them.

Good quality product for a great price. Helpful and responsive, would have been 5 stars but took a bit longer to deliver than advertised.

A robust shed which was relatively easy to construct as a basic DIY'er.

Many of the timbers were very twisted and difficult to put together. There are gaps between the walls where one layer will not fit snugly due to them not being straight. The flooring slats are very thin and break easily.

If Trustpilot allowed 0 stars, that is what I would have given.

At the time of writing, my sheds have still not been delivered and nobody at Garden Buildings Direct has been able to provide a delivery date. Despite numerous emails, I have received little more than generic responses stating that the matter is being investigated or passed to another team.

I have repeatedly asked a simple question – when will my sheds be delivered? – and nobody has provided an answer.

The lack of communication, accountability and customer service has been appalling. To make matters worse, I was asked to complete a customer satisfaction survey before the issue had even been resolved.

Based on my experience, I cannot recommend this company.

I wouldn't give any stars of allowed the company products and customer service are appalling. The shed we purchased leaks terribly, there are puddles of water. Ive had a formal complaint since February with parts being promised and never sent
Please do not buy from this company. My last option now is to try and have my bank claim back the money
Awful

Disappointing quality and poor after-sales support

I recently purchased a children's wooden playhouse from Garden Buildings Direct and unfortunately my experience has been very disappointing.

After having the playhouse professionally assembled, several manufacturing defects became apparent. Some of the pre-built panels had to be trimmed to fit correctly, there were protruding nails in factory-assembled sections, and I found the window glazing to be poorly designed, leaving gaps that I believe could pose a safety concern for children.

I contacted customer service immediately, providing photographs of all the issues. While they acknowledged my concerns and repeatedly offered replacement parts, they refused any form of compensation, reimbursement for the professional assembly costs, or any alternative resolution.

The biggest issue is that the playhouse is already fully assembled. Replacing structural panels would require dismantling and rebuilding significant sections of the playhouse, potentially causing further damage and additional expense. Despite explaining this several times, I only received the same standard response from different customer service representatives.

I appreciate that they were willing to supply replacement parts, but I do not believe this adequately addresses the inconvenience, additional costs, and overall quality issues I experienced.

Based on my experience, I cannot recommend Garden Buildings Direct and would encourage potential buyers to carefully consider the quality of the product and the level of after-sales support before purchasing.

From start to finish, I cannot fault the service received, the guy handling my order was polite, knowledgeable, efficient and extremely helpful. The greenhouse itself looks great and it's already full of plants. Really pleased with everything.

Very helpful

Ordered and paid for a shed almost 9 weeks ago. The order quoted 4-6 weeks and they still cannot provide a delivery date. I have had to cancel the order as they cannot tell me when the shed will be delivered and are also quoting 14 days for a refund. That’s 11 weeks they will have had my money. No updates on order other than “In production” which is the status shown when you’ve placed your order. Keep your money & find a company who will fulfil their orders. A load of others have complained about the build quality also so maybe a good thing I have cancelled. Just frustrating that I’ve lost all this time and they are unable to deliver. “We’re very sorry for the delay” doesn’t really cut it when they then continue with the same response that “the order is a priority but we cannot tell you when it will be ready”
I think 14 days to action a refund due to their failure is very poor customer service and shows how little they actually value their customers.

I would give this summer house zero stars if I could. The workmanship is terrible, the wood is cheap and flimsy, and the overall quality is far below what was advertised. It feels poorly made and certainly not worth the money.

To make matters worse, the customer service was shocking. My concerns were not handled professionally, and getting any help was extremely frustrating. I expected a much higher standard of both product and service.

I would strongly advise anyone considering buying from this company to avoid it. Save yourself the disappointment and spend your money elsewhere.

Do not use this company! So disappointed! Took the Experienced guy nearly a day to put this together! Nothing fitted! Side Panels were the wrong size! Bad quality wood! Splinters! They don't give compensation! After a long wait replacement parts arrived. Couldn't fit them. Would have to dismantle whole building to replace the side panel and window! Have photos to prove all of the above!