I have been dealing with GP garantie for the last 3 years, they are always responsive and ready to support. Fast and friendly represintitves. I recommende this company.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you for responding my call. I got really difficult in my espace client. After I called service client, they really help me well.. thank you 😊 I really like the way they response
Company replied
I bought a 300 euro speaker in fnac and the seller keep telling me that the insurance is free and can cancel anytime.I dont need the insurance because its just a speaker but he insisted it anyway with... See more
Company replied
Thank you so much. It was great to talk with you. But still I am a bit confused, because you said that the reason that I paid two times in the same month for the insurance was because the first mont... See more
Company replied
Company details
Written by the company
Garantie-Privée, spécialiste des assurances affinitaires, protège et facilite votre quotidien. Garantie contre la panne, assurance contre la casse, l'oxydation et le vol, GP couvre les appareils des particuliers et des professionnels.
Contact info
France
- www.garantie-privee.com
4.0
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficace merci
27 December 2023
Reply from Garantie Privée
Bonjour,
Nous faisons le maximum afin de rendre votre expérience satisfaisante.
Merci de votre commentaire positif : )
Bien cordialement, Maxime de Garantie Privée
Reply from Garantie Privée
Hola, Gracias por su nota :) estamos contentos de saber que su experiencia con nuestro servicio al cliente fue satisfactoria. Nuestro equipo permanece a su disposición . Maxime de Garantie Privée
Reply from Garantie Privée
Dear Armindo,
Thank you for your review, we are glad everything went good.
Kind regards,
Maxime
Reply from Garantie Privée
Bonjour,
Nous vous remercions pour votre retour d'expérience et sommes ravis qu'elle se soit bien passée :)
Maxime de Garantie Privée
Reply from Garantie Privée
Bonjour,
Nous faisons le maximum afin de rendre votre expérience satisfaisante.
Merci de votre commentaire positif : )
Bien cordialement, Maxime de Garantie Privée
Next level SCAM
Insured a phone at fnac in 2019. Wanted to cancel last week (because a new phone), so I went to the website. Cancelling online was impossible, so I had to call a phone number which is just an automatic voice saying the number is not in use anymore. Other phone numbers are also not in use anymore.
Who in the world have I been paying?!
16 October 2023
Unprompted review
Reply from Garantie Privée
Hello,
We're sorry that your request was unsuccessful.
However, all cancellation requests must be made by email.
Your cancellation request has just been processed by our service.
In a few minutes you will receive an email confirming that your request has been processed.
We wish you a pleasant day.
Your customer service
Bonne communication et indications.
3 October 2023
Reply from Garantie Privée
Bonjour,
Nous vous remercions pour votre retour d'expérience et sommes ravis qu'elle se soit bien passée.
Maxime de Garantie Privée
Reply from Garantie Privée
Bonjour,
Nous vous remercions pour votre commentaire.
Notre équipe reste à votre disposition pour toutes questions !
Bien cordialement,
Maxime de Garantie Privée
la damme est mqnifique profesionelle et…
la damme est mqnifique profesionelle et ma aider
30 August 2023
Reply from Garantie Privée
Bonjour,
Nous vous remercions de votre commentaire, nous sommes ravis que votre expérience auprès de notre hotline vous a pu vous apporter satisfaction :)
Maxime de Garantie Privée
Muy simpatico
13 August 2023
Reply from Garantie Privée
Hola, Valdepeñas Fernandez Mar :)
Gracias por su comentario. Nos alegramos de que su experiencia con nuestra línea directa haya sido amena,
Reciba un cordial saludo,
Maxime de Garantie Privée
Great customer service
I have been dealing with GP garantie for the last 3 years, they are always responsive and ready to support. Fast and friendly represintitves. I recommende this company.
1 August 2023
Reply from Garantie Privée
Hello,
We do our utmost to make your experience a satisfactory one.
Thank you for your positive comment : )
Sincerely, Maxime from Garantie Privée
1234567890a
9 July 2023
Reply from Garantie Privée
Hola,
Gracias por su comentario.
Nuestro equipo estará encantado de responder a cualquier pregunta que pueda tener.
Un cordial saludo,
Maxime de Garantie Privée
service serieux
3 July 2023
Reply from Garantie Privée
Bonjour Monsieur,
Nous faisons le maximum afin de rendre votre expérience satisfaisante.
Merci de votre commentaire positif : )
Bien cordialement, Maxime de Garantie Privée
Super merci!
29 June 2023
Reply from Garantie Privée
Bonjour Monsieur,
Nous faisons le maximum afin de rendre votre expérience satisfaisante.
Merci de votre commentaire positif : )
Bien cordialement, Maxime de Garantie Privée
the service was good
26 June 2023
Reply from Garantie Privée
Hello,
We would like to thank you for your feedback and are delighted that it went well.
Best regards,
Maxime from Garantie Privée
Reply from Garantie Privée
Bonjour,
Nous vous remercions de votre commentaire, nous sommes ravis que votre expérience auprès de notre hotline vous ait apporté satisfaction.
Bien à vous,
Maxime de Garantie Privée
Reply from Garantie Privée
Bonjour,
Nous sommes ravis que la solution apportée ait pu vous apporter satisfaction. Bien cordialement, Maxime de Garantie Privée
Reply from Garantie Privée
Bonjour,
Nos services font le maximum afin de répondre à vos attentes.
Merci encore :)
Maxime de Garantie Privée
Reply from Garantie Privée
Merci d’avoir partagé votre avis 😊 ravis que votre expérience se soit bien passée
Maxime
Reply from Garantie Privée
Hola,
Gracias por su comentario.
Nuestro equipo estará encantado de responder a cualquier pregunta que pueda tener.
Un cordial saludo,
Maxime de Garantie Privée
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.