GameStop UK logo
Visit website

GameStop UK Reviews 175

•
TrustScore 1.5 out of 5

1.3

Video Game Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Money taken on date of pre-order and not dispatch. Didn't deliver on release day. Still haven't delivered nearly 2 weeks later. Never answer the phone. Don't respond to emails (apart from th... See more

Rated 1 out of 5 stars

Absolutely horrendous company to deal with. They charge for goods and don't bother sending them. Their terms state they charge on despatch but this is wholly untrue. They either do not respond to cust... See more

Rated 1 out of 5 stars

Ordered a PS4 Mega Pack from them and my friend did the same, simply 30 minutes apart. He's been sat happily playing his within two days of order, I've had no dispatch confirmation for the ex... See more

Rated 1 out of 5 stars

Preordered the Last of us on PS4, they were quick enough to take my money and haven't heard a thing about my order since. Game should have shipped a week ago and I haven't received any info despite n... See more

Company details

  1. Video Game Store

Contact info

1.3

Bad

TrustScore 1.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Are by far the most disgraceful…

Are by far the most disgraceful company, how is anyone allowed to keep all your personal data and just make their own rules how is that helpful to anyone when mental health is such a big issue they complety ignore it and clearly don't make anything other than personal satisfaction from it

11 March 2026
Unprompted review
Rated 1 out of 5 stars

if i could put zero stars i would

if i could put zero stars i would , this is a con , they say there's a time frame you can quit for 6 months for a break but signing up to GamStop will leave you with a perma ban on most cassinos in the UK after signing up i cant get back with any of the well known cassinos they are too scared of being sued for taking advantage of venerable players , which was never mentioned with GamStop

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid these Gamstop sites

Avoid these Gamstop sites. They are there to help.They definitely make you want to stop as the games are pathetic. Bore the life out of you. Repetitive scatters. Non of the good wins you used to get. Please stay away. Every site on Gamstop has shocking gameplay.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Please do not use these control freaks

Please do not use these control freaks, they claim they are there to help you, it's nothing but control, if you ever try to remove it, they are NOT there to help you, they just want all your data avoid another government control tool

4 October 2025
Unprompted review
Rated 1 out of 5 stars

The company is good how ever the system…

The company is good how ever the system is flawed a gambling addict like my self who use gamstop then want to gamble it drives us to find other sites that are unregulated or use crypto ive never lost as much money never gamstop your self you will just turn to unregulated gambling instead and loose harder

8 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look