Gamesplanet Reviews 726

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and quick problem-solving abilities. Many people highlight the exceptional customer service, noting fast response times and clear communication, which often leads to swift resolutions for various issues, including game key activations and regional restrictions. However, some customers also noted issues with product delivery and content not downloading, leading to dissatisfaction. A few people mentioned difficulties with refunds for games that had technical problems or were unusable, expressing concerns about the company's handling of these specific situations.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the quick, helpful, and... See more

Response time

Consumers find response times to be overwhelmingly positive. Many reviewers highlight the speed of replies,... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the service, citing quick refunds... See more

Website

People report ambiguous experiences with the website. Some customers praise the site, highlighting great... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being helpful, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made a mistake when signing up for their service. Id bought something and couldnt get my email to confirm because Id made a typo. I sent a support request and maybe 7 hours later, the next morning e... See more

Rated 5 out of 5 stars

Whenever I see people complain about this site, I remember that some countries have iq as low as 47. If you are even the slightest bit competent you will have no problem here. I personally saved 71... See more

Rated 5 out of 5 stars

I registered an account using a temp email and never bothered to check I could recieve emails from it, turned out I couldn't but I had already bought a game and needed to confirm my email. Shot an... See more

Rated 5 out of 5 stars

Successfully purchased and redeemed Crimson Desert Deluxe Edition, excellent service. K4G, on the other hand, is an absolute joke. Avoid it like COVID, unreliable, frustrating, dodgy and not worth... See more


Company details

  1. Video Game Store

Written by the company

Gamesplanet is powered by Metaboli. We are a PC games digital distribution company based in Europe (Paris, France and Dusseldorf, Germany). On Gamesplanet.com you can buy and download over 3000 PC and Mac games from the best pubishers from ANY country in the world. We make a point of providing games at the best price. New releases, pre-orders, back-catalogue: you get the best deals for your games.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

726 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great service every time

Gamesplanet has always been a completely reliable retailer and their customer service is outstanding. A recent fiasco with Elden Ring where the publisher suddenly decided to impose region locks was resolved by Gamesplanet with quick service and no cost to myself, for which I am incredibly grateful. I have every intent to continue using them again.

21 February 2022
Unprompted review
Rated 5 out of 5 stars

responsible

Gamesplanet is willing to take responsibility for publisher's region locks changes

15 February 2022
Unprompted review
Rated 1 out of 5 stars

game code already redeemed on other steam account

No help at all, order the code a year ago, finally got the chance to play the game and get following message:

The product code you've entered has already been activated by a different Steam account. This code cannot be used again. Please contact the retailer or online seller where the code was purchased for assistance.

0 Support from Gamesplanet, well I learned my lesson. Hope this doesn't happen to other buyer, please be advised.

4 February 2022
Unprompted review
Gamesplanet logo

Reply from Gamesplanet

Hi there,

We are sorry you feel dissatisfied with the level of offered support.

You've posted this review two hours after leaving a reply. At that time
our team was investigating the issue looking for evidence to support your claim.
I apologize for not asking for your patience as I assume you felt abandoned with
lack of reply on our end.

We believe this is a genuine misunderstanding and perhaps you may have activated
your key on a separate Steam account as unfortunately we did not find any evidence
to support your claim that the key came used (as confirmed by the publisher), nor
there is any evidence that your account could have been accessed by anyone but you.

For clarification the game we are referring here to is Dying Light 2. You received this free
product as a part of our partner promotion in January 2021. Keys have become available
two days ago and were delivered directly by the publisher. This being a free promotional
copy and the fact that we have no grounds to support your claim - we cannot offer
a replacement key in your case, sorry.

Rated 4 out of 5 stars

Nice!

Had to wait for about an hour but got my Hitman key.
Nice Customer Support

2 January 2022
Unprompted review
Rated 5 out of 5 stars

great customer suppport

Bought some games during sales, you get the key instantly and it’s a trustworthy website. Also, customer service is top-notch! Quick answer and doing their best to find a solution.

17 November 2021
Unprompted review
Rated 5 out of 5 stars

Great platform for discounted games

Great platform for discounted games. Craig at support was speedy with reviewing my purchase and fast in his response. Lovely experience, will return here for sure

14 November 2021
Unprompted review
Gamesplanet logo

Reply from Gamesplanet

Hi Jack, thanks for the feedback it's much appreciated and we hope you have a lovely time with the game! Winter is coming so maybe we'll tempt you back with further offers soon ;)

Rated 5 out of 5 stars

Bought f1 2021 game in less than 3…

Bought f1 2021 game in less than 3 minutes.

I read comments about the redemption process of keys. In my opinion it is very good. There is extra security in place to actually guard the key so it can be refunded if there is no confirmation from the email adress.

10/10 would recommend to buy here

2 November 2021
Unprompted review
Gamesplanet logo

Reply from Gamesplanet

Hey, thanks for the feedback hope you enjoy the game :)

Rated 5 out of 5 stars

Fast and cheap

Fast and cheap website. Copying the code does not work. You have to paste it in a txt or something and then copy it, then it will work.

10 October 2021
Unprompted review
Gamesplanet logo

Reply from Gamesplanet

Hey, might be related to the launcher in question. Generally it's not an issue for Steam/Origin etc. Hope you enjoy the game and we're happy to resolve things via email should you need further help :)

Rated 5 out of 5 stars

Very easy and simple

Very easy and simple to sort out, I made an account and bought dark souls 3 with paypal. All I had to do was confirm the order through email and then was given the steam code, which worked right away. I am very happy with my order, bought from the UK

31 August 2021
Unprompted review
Rated 5 out of 5 stars

The Fallout Experience

Really nice, first time to me buying a steam key outside steam store and really a good experience. I bought Fallout 3 GOTY and Fallout New Vegas Ultimate and no problem. A good quality experience and sure I'll buy more games here.

19 August 2021
Unprompted review
Rated 5 out of 5 stars

Works great!

Saved almost 20 euros buying the game using this site. Could redeem the key on steam immediately without any problems 👍

8 August 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

I received my key immediately, everything worked as it should. I also like that it stores the purchased game keys on the user account. Very convenient!

7 August 2021
Unprompted review
Rated 5 out of 5 stars

BEST GAMING AND VR CAFE IN UTAH. PERIOD!

I would like to give a WELL deserving shout out to Gamer Planet. I have never seen a more clean, optimal, and all-around excellent gaming café, (and I have been to a lot).

I have severe health difficulties, so James (the person running the store), offered to help accommodate me in any way that he could. He's also very chill, always worked hard to make sure everything with the computer was running well, and helped me set up my new account. He was also helpful to others as well, not just me, so you can expect top-notch service if you have any questions about the games, computers, headsets, etc., they'll take care of you.

This guy deserves a raise IMO. The other staff are awesome too.

~10/10 service.

~12/10 Decorum/cleanliness- The Store's decorations are aesthetically amazing.

~10/10 fully upgraded computers and gear.

~10/10 Virtual Reality rooms/experience) (GREAT date idea!)

~9/10 gaming chairs, (very comfy!)

~10/10 Virtual Reality gear is awesome and an AMAZING date idea! SO much fun!

-10/10 on the plush chairs and couches everywhere if you just want to chill and relax.

~10/10 on price and choices. (all sorts of specials, Nintendo switch rental, private party specials for the whole store, weekend party specials, Virtual Reality (THIS IS INCREDIBLE, YOU NEED TO TRY IT!). Day passes, month passes, season passes, and "PRO PC" rentals. ALL at good prices.

8/10 on the refreshments and food. (Full stock of energy drinks, sodas, some microwave dinners, pizza, burritos, etc.)

~There are many more that I can't remember off the top of my head.

I could keep going on and on, but I am EXTREMELY impressed, especially with James offering to keep an eye on me due to the health issues. I have to be on oxygen 24/7 so he was willing not only to help me set up an account and help me with computer issues, but to make sure I was ok health-wise too. That's the dedication of care they have for all their customers!

Salutations,
-Kurt A. Lippmann

21 June 2021
Unprompted review
Gamesplanet logo

Reply from Gamesplanet

Hi Kurt, as much as we'd love to take credit here we do not have a gaming cafe and we're Gamesplanet, a digital PC retailer. Would suggest finding the actual company and sharing your review there as we aren't them!

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