GAME Reviews 

Great experience. Next day delivery and tracking was available and easy to access.

I preordered a collectors edition of a game, which was stated as still in stock. Although a week after the order was placed i got an email stating it was cancelled due to them not having it in stock. They should keep note of how many they have to ensure they don’t take orders for the fun of it. And since it took them so long to realise their mistake the collectors edition was sold out of all other retailers. So thanks GAME, The service over the past few years has gotten absolutely dreadful. No more orders will be placed with GAME

Assassins creed Shadows collectors edition was absolutely damaged and rubbish condition.
Game is not accepting my return cause said that is not reason.
Ordered another game,sent me opend game and with a s.it printed cover.
Deserved it closed all shops.
F..k o..

Very bad I am. I ordered shipment on next day delivery they delay until five days and now I ask for refund they didn’t refund it until now.

Terrible experience I had a Game gift voucher with £50 on it and was told it has now expired and I cannot use it, I went into the store last year to ask about the gift voucher the employee scanned it and told me the voucher will be active for as long as I have it. I was given false information by the store employee. I contacted customer services who immediately refused to help me and said the voucher is now invalid, they didn’t even offer anything off a game. I would never buy anything from Game again in my life! Their customer service is truly shocking! When someone has already paid for a voucher and they don’t honour Is not good!

Still haven’t received my parcel. Charging people £4.99 for delivery and never arriving on time. Scam!

Paid for next day delivery but got a text saying that when delivery was attempted, no one was in. This was not correct - I was in and no one attempted to deliver at my property.

Absolutely horrendous experience ordering from Game. 1st order only half delivered and then took weeks to get a refund for the missing item. Then issued a refund on a gift card so had to re-order from Game. 2nd order - no communication about delivery, after order confirmation, until I contacted support and then my delivery instructions were completely ignored and they are delivering to a different location further from my home. Disgraceful service and the support team are no help at all and don't care what your issues are, offer no resolution and completely ignored your complaint.

Never shop with them again,brand new games set open and finger prints all over them,the refund option a joke,just put them in the bin,don’t buy from them

Dispatched quickly, arrived quickly and in good condition.

Did not do a stock count of the Assassin's Creed Black Flag Resynced Collector's Editions before listing on their website. They are now cancelling everyone's preorders when it has been a constant fight to secure this CE. Disgraceful that a company as big as GAME can't do a simple stock count.

Pre order cancelled

Shocking level of incompetence again from Game. Pre orders accepted,payment taken only to get a cancellation email today to say its out of stock. There's no contact information to speak to someone and now have to rely on scalpers on Ebay. This is the second time they have done this to me and I'm f-ing livid. How are you still in business????

Update

Managed to eventually email them and all they could do was apologise for the delay in the refund. Several emails back and forth and still no answers. Apparently their system just cancels orders for them and they won't do anything to help.

Due to scalpers it's been impossible for collectors like myself to get the Assassin's Creed Black Flag CE. This is not the first time Game have done this. When AC Shadows was launched they cancelled my order so had to get it elsewhere and then to add insult to injury they sent me a link to purchase it on release day.

Utterly useless company and really not sure why they're in business still.

Ordered £370 worth of pre orders.
Cancelled my order 2 days later now have to wait 5 days for a refund
Joke of a company compared to the height they once were

I bought a brand new lego set (£££) and the box has been seriously damaged, having clearly been stored poorly for a long time. The original tape seal has been removed, and it has been taped back up with crap tape that has torn the box up. It's clearly not "new" and has probably been bought, opened, and returned at least once.

Considering this is supposed to be a gift, it would be embarrassing to hand this over.

I've found better quality second hand kits online for half the price. If I'd wanted second hand, I'd have started there.

What a joke. Can't believe they charged full price for this.

When I complained, they said the box is intended to protect the inside item from damage during transit and that they wouldn't consider a return etc.

DO NOT BUY HERE! Wish I'd bothered looking up reviews before hand. Hope this company dies a swift death.

Ordered online. Correct items dispatched quickly and in the case of more fragile items well packed. Good communication. No problem at all.

Tried to order this game on release date but was out of stock. Received email saying Game now had more stock and promptly ordered. Great service throughout and delivered a day before the estimate given much to the delight of my daughter.

Remarkable value for money on these two 'Sale' items. Unbeatable prices and unbeatable delivery by Evri (4 days sooner than estimated by Game online). Well done!

Parcel arrived damaged. I messaged game. They told me not to worry about the damage. Terrible customer service

I purchased what was advertised as a new Xbox s Console from their website, advertised as 30% off which is why we chose to buy from Game instead of another retailer. We paid next day delivery as it was for my son’s birthday. When it arrived we opened the box to find a used Xbox console in a large box with no protective packaging.

When I contacted Game to complain, after much back and fourth via email, they offered a £20 refund for the disappointment.

When I demanded the product be replaced with a new console as per my purchase they offered a full refund, but the extra I paid for next day delivery would not be refunded.

I now have to return the item and await up to 14 days for a refund. While my son is still without a console. I was gutted he missed out on what was supposed to be a special surprise I had been working hard to pay for.

I would not recommend purchasing from Game. The offer on both theirs and Frasers websites were taken down after my complaint. But not before I took screenshots. Clearly they were aware of their advertising mistake but refused to put this right.

Bought a controller, seems fine off the bat but the Xbox box it came in was pretty beat up, not the delivery box which wasn't all that either, but both looked like they had been in a boxing ring with Mike Tyson for ages least 3 minutes.