Truly appalling and the person that served me should be ashamed I went into game to buy Clair Obscur:Expedition 33 in physical form The second the employee turned up he was huffing an... See more
Location
Switch locationc/o Sports Direct, Unit 3, Churchill Way, SP2 7TS Salisbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Salisbury branch. Appalling company that will sell you gift cards but not allow you to redeem them or refund them back to you. No one can help because there is apparently 'nothing' anyone can do. Joke... See more
Company replied
Customer service was friendly and honest. Staff were happy to help when what I wanted wasn’t available but a similar item was.Disnt feel like a sales push as I was going to buy the product just a diff... See more
I was looking forward to having the item.Tanks GAME.
Company details
About GAME - Salisbury
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o Sports Direct, Unit 3, Churchill Way, SP2 7TS, Salisbury, United Kingdom
3.2
Average
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn’t realise I was such an inconvenience
Truly appalling and the person that served me should be ashamed
I went into game to buy Clair Obscur:Expedition 33 in physical form
The second the employee turned up he was huffing and puffing and treated me as if I was a major inconvenience incredibly rude slamming the game down on the desk kicking the door to the side of the till he rolled his eyes at me when I asked if they had the new Indiana Jones game I’ve never experienced such a rudeness.
He also spoke to me with an aggressive tone as if I was the problem when all I wanted to do was buy a game
He was a relatively short bloke fair hair and glasses, and he has the most disgusting attitude problems and way of approaching customer service.
I understand that people have bad days but don’t take it out on the customers that are there to buy something from you that’s just childish and extremely immature
If any of you see this guy in game, Salisbury then stay away because you’re gonna get a terrible customer service experience
Never going back.
And it sucks because it’s my local
30 April 2025
Unprompted review
I was looking forward to having the…
I was looking forward to having the item.Tanks GAME.
23 January 2025
Salisbury branch
Salisbury branch. Appalling company that will sell you gift cards but not allow you to redeem them or refund them back to you. No one can help because there is apparently 'nothing' anyone can do. Joke of a company and trading standards have been informed
29 February 2024
Unprompted review
Reply from GAME - Salisbury
Hi Ben,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Customer service was friendly and…
Customer service was friendly and honest. Staff were happy to help when what I wanted wasn’t available but a similar item was.Disnt feel like a sales push as I was going to buy the product just a different bundle.
1 January 2024
Nice experience
Pretty good. The guy who served me was very knowledgeable and was helpful
28 July 2023
Game was better value than argos
29 June 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.