The staff were helpful and informative, but GAME has stopped accepting trade in's for old games (where your new game would be discounted) This is a disappointing change in GAME's policy.
Company replied
Location
Switch locationGAME, Unit 12 St Georges Shopping Cnt, Friargate, PR1 2TU Preston, GB
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See what reviewers are saying
My son wanted a game and he couldn’t find it so he asked the assistant to help him find it on the system but it had been disconnected so he went off looking for something else, he couldn’t see it but... See more
Really good customer service, the staff are knowledgeable and pleasant this is at the St George's shopping centre store in Preston Lancashire
The product had damaged cards and now have to liaise with manufacturers to resolve issue which will take 3-6 months I bought a really premium product that has failed to deliver and Game was unable to... See more
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Company details
About GAME - Preston
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, Unit 12 St Georges Shopping Cnt, Friargate, PR1 2TU, Preston, United Kingdom
4.1
Great
15 reviews
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Trade In's have stopped!
The staff were helpful and informative, but GAME has stopped accepting trade in's for old games (where your new game would be discounted) This is a disappointing change in GAME's policy.
20 April 2024
Reply from GAME - Preston
Hi Tom,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Knowledgeable staff
Knowledgeable staff. Helped me choose what I wanted. If an item I wanted was out of stock they told me if and when it would be back in stock
26 January 2024
Excellent customer service excellent Xbox X…
Excellent customer service excellent console. Will get again soon..
5 January 2024
Friendly staff always willing to help…
Friendly staff always willing to help and great selection of products
11 December 2023
The product had damaged cards and now…
The product had damaged cards and now have to liaise with manufacturers to resolve issue which will take 3-6 months I bought a really premium product that has failed to deliver and Game was unable to do anything about it
14 December 2023
Reply from GAME - Preston
Hi Zak,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Knowledgeable and efficient staff very…
Knowledgeable and efficient staff very helpful in
17 November 2023
Very friendly and helpful staff.
29 September 2023
Really helpful and friendly staff who…
Really helpful and friendly staff who couldn’t have been more supportive and helpful
27 September 2023
Staff are always polite n helpful,
27 July 2023
Extremely helpful staff
30 June 2023
Really good customer service
Really good customer service, the staff are knowledgeable and pleasant this is at the St George's shopping centre store in Preston Lancashire
14 June 2023
Brilliant service and lovely to talk too.
My son wanted a game and he couldn’t find it so he asked the assistant to help him find it on the system but it had been disconnected so he went off looking for something else, he couldn’t see it but then the lady come over to help him she was so lovely and helpful, with my son having ADHD he found it difficult to ask the first time for help so I prompted him to ask. After she helped him he felt relaxed and at ease.
17 May 2023
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