GAME - Grimsby Reviews 11

TrustScore 4 out of 5

3.9

GAME, 54 Friargate, Freshney Shopping Centre, DN31 1ED Grimsby,, GB


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See what reviewers are saying

Rated 2 out of 5 stars

Ordered an Xbox series X bundle to collect in store. Website says you receive a voucher to spend in store to offset the delivery cost. When I turn up to collect my items with the intention of using th... See more

Company replied

Rated 1 out of 5 stars

Still not received my item a week after being told it will be a couple of days.

Company replied

Rated 5 out of 5 stars

Always have a good experience here, the staff are knowledgeable, friendly and willing to help out. It's also the only place in town where I can buy good quality table top games and D&D gear, especiall... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME - Grimsby

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • GAME, 54 Friargate, Freshney Shopping Centre, DN31 1ED, Grimsby,, United Kingdom

3.9

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Always have a good experience.

Always have a good experience here, the staff are knowledgeable, friendly and willing to help out. It's also the only place in town where I can buy good quality table top games and D&D gear, especially at a competitive price. I regularly shop here for nerdy gift ideas too.

10 February 2024
Rated 1 out of 5 stars

Still not received my item a week after…

Still not received my item a week after being told it will be a couple of days.

11 December 2023
GAME - Grimsby logo

Reply from GAME - Grimsby

Hi Glen, 

Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 
 
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 
 
Thank you and we look forward to updating your opinion of GAME. 


Kind regards, 
Em
Customer Services Senior Advisor 

Rated 2 out of 5 stars

Delivery refund voucher cannot be used

Ordered an Xbox series X bundle to collect in store. Website says you receive a voucher to spend in store to offset the delivery cost. When I turn up to collect my items with the intention of using the voucher towards a Vbucks gift card, I am told the voucher cannot be used against digital currency and another list of items. There is nothing else in store that I would want so I feel I have been scammed. If I had known this I would have gone to Argos. No issues with GAME previously and the items were all there hence the 2 stars, but I will be reluctant to use them for my future purchases.

16 November 2023
GAME - Grimsby logo

Reply from GAME - Grimsby

Hi,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 


So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 


Thank you and we look forward to updating your opinion of GAME. 


Kind regards, 
Angel
Customer service

Rated 5 out of 5 stars

Craig and Shane are a top team

Craig and Shane are a top team
Been shopping in store since it opened.
I like how the store has diversified in Lego and other collectibles- my only moan is that there is a lack of Topps Star Wars trading cards to purchase- plenty of pokemon etc but they aren't my interest

23 September 2023

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