GAME Reviews 

34,564
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 664 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products in damaged condition, with items often appearing used or unsealed despite being sold as new. People frequently experienced significant delivery problems, including delayed or missing orders, parcels sent to incorrect addresses, and issues with pre-orders not arriving on time. Reviewers also cited poor customer service, with difficulties getting explanations for issues, resolving gift card problems, or obtaining refunds for undelivered or incorrect items. However, some customers also noted positive aspects, such as competitive pricing and good bargains on products. A few other people also felt that the delivery service was prompt and efficient, with orders often arriving on time or even earlier than expected.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and condition, with many expressing disappointment... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast and prompt delivery, sometimes even... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the process easy and... See more

Price

Customers had ambiguous experiences with price, with many praising good prices, great bargains, and... See more

Service

Users describe ambiguous interactions with service, with many customers reporting positive experiences,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more

Rated 1 out of 5 stars

Assassins creed Shadows collectors edition was absolutely damaged and rubbish condition. Game is not accepting my return cause said that is not reason. Ordered another game,sent me opend game a... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.7

All reviews

(34,564)

657 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

damaged items

my items were packaged in a plastic shipping bag and came severly damaged. i would not have ordered these items if i knew they were going to come in this condition

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not i REPEAT DO..NOT!!!!!buy…

Do not i REPEAT DO..NOT!!!!!buy anything from this horrible crappy company. I bought four games online advertised as new ....got them delivered,one was new,the rest were second hand. Got onto customer support and they are as much help as a chocolate fire guard. Nothing sorted so stuck with second hand games ..boxes they came in damaged and cracked. If i wanted second hand trash I would go to cex...Game is the most disgusting and horrible company needs gone altogether. Administration again to get away with their debts. What an absolute s##thole of a company ...please for the love of God...everyone stop buying from them ...let them be gone!!!!!!!!!

21 July 2026
Unprompted review
Rated 4 out of 5 stars

Hiya I would of given you five but…

Hiya I would of given you five but yesterday I received the parcel from you and it had a pop in it and the blocks was broken open as a collector that is not good but games yes everything else I’ve love

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Console gift cards

They always follow through with gift cards for consoles usually within 30min which isn't always the fastest way but it always reliable and that's why I keep using Game!

19 July 2026
Unprompted review
Rated 2 out of 5 stars

Is it new if not sealed?

Didn’t expect my new game to be out of seal and scuffed on the actual case. But I guess that was beneficial because the discs was rattling around inside.

20 July 2026
Unprompted review
Rated 3 out of 5 stars

Pokemon

Hard to know when the pokemon card drops, staff won't tell you when they are in stocks. When it is in stocks, there already a long queue outside the store.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

The Fraser group nobhead!

The Fraser group nobhead has struck again! Took another great business and flushed it straight down the drain! Completely
Damaged unchecked item delivered to me was upside down in its box the box damaged and item itself broken… why not send it back to us for a refund? Because your £5.99 delivery I paid already and then am expected to pay again to return it ends up as the price of the item!? Absolutely destroyed another business I hate the nob and his business practices.. cost a friend of mine and many others along him their jobs too…

18 July 2026
Unprompted review
Rated 5 out of 5 stars

The next day delivery service is great

The next day delivery service is great. I love the option to choose my courier too as I have had problems with Evri recently, DPD are really good. I prefer to have a physical copy of a game, rather than a digital download.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Game review

Prompt and fast delivery service. Was easy to order with great service & response in ordering from game, with affordable installment payment of your choice.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

"New" doesn't mean new

Bought a "Brand New" game and it turned up without a box and damaged.
Never buying from here again after this experience.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered my Xbox Series S from Game it…

I ordered my Xbox Series S from Game it was packed absolutely perfect condition in the big box it was delivered in so the console box was in perfect undamaged condition. Thank you for the brilliant service. ✨️✨️✨️✨️

13 July 2026
Unprompted review

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