GAME Reviews 

34,680
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 642 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about damaged packaging, mentioning that fragile collectibles and games often arrived broken because they were shipped in flimsy plastic bags instead of sturdy boxes. Many people also experienced frustrating delays with pre-ordered products, noting that items failed to arrive on release day and communication regarding stock issues was poor. Some reviewers were happy with the fast delivery service, stating that packages arrived next day and items were well protected. Consumers additionally appreciated the competitive prices, smooth purchasing processes for digital codes, and responsive customer support when buying specific items.

What people talk about most

Product

Clients share ambiguous opinions on product as reviewers praise the wide selection of items and fast delivery... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers are heavily divided on their... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting both smooth transactions... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the competitive rates, sales, and great... See more

Quality

Reviewers express deep disappointment regarding product quality, noting that brand-new items often arrive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 3 out of 5 stars

The checkout is so complicated. The email system is messed up but it's the only company that gives you special edition. Headoffice is very complicated to contact. I don't know they they could possibly... See more

Rated 3 out of 5 stars

3 stars because some items I ordered are Collectable and they've been sent in a bag and while some items have been bubble wrapped the others have been damaged

Rated 2 out of 5 stars

The game just doesnt run, all downloads appear to have gone through OK but the game just doesnt run, no error messages just a MS screen asking me which version I would like from a compare list. I... See more


Company details

  1. Gaming service Provider
  2. also in
  3. Computer Store
  4. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(34,680)

603 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

GAME refuse to to stop using evri…

GAME refuse to to stop using evri deliver comany. Been in all day for a parcel that fits in letter box only to be told by driver he tried to deliver. pic he taken was a footpath between two houses I live in a bunglow. Get rid of evri.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Ordering was easy, delivery was on time and well signalled via emails end texts. Cost was not too great and the whole experience was stress-free.

6 October 2026
Unprompted review
Rated 1 out of 5 stars

Shoddy service

I purchased a new copy of Evil West (PlayStation 4 version) and when the parcel arrived the case wasn't sealed, there were no sleeves on the box, though there were what appeared to be several stickers from second hand vendors. The disc was in a white disc envelope inside of the box. Clearly not a New disc. I won't be bothering with Game again. Very poor.

26 September 2026
Unprompted review
Rated 1 out of 5 stars

last minute cancellation saying product now not available !!!!

Placed an order that the product was in stock. received confirmation and a delivery date. money was taken , received another update to say the date of when delivery will take place. and now received another email stating my product is on it way, then 2 hours later product not available.
this is not acceptable service these were christmas presents for my grandchildren. this order was placed on the 21st September 2026 when goods were in stock. this is disgusting customer service!
and now have to wait several days to get my money back even though they have had it a while.

2 October 2026
Unprompted review
Rated 1 out of 5 stars

Theyve taken my money and not provided the item

I purchased a lego starwars set over £500 and they sent me pasta inside the boxes. Its been almost 2 weeks since i reported it and all they are doing is saying its sold with a brand partner and wont be able to do anything until they collect and investigate which would take another 2 weeks. Would never purchase anything from them online again, they dont take accountability

19 September 2026
Unprompted review

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