GAME Reviews 

34,629
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 666 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about receiving severely damaged items, broken boxes, and substandard second-hand products that were incorrectly advertised and sold as brand new. Reviewers also pointed out that pre-ordered games and merchandise consistently failed to arrive on release day, while support teams offered poor communication and delayed responses. However, some customers also noted that standard deliveries sometimes arrived quickly when everything went smoothly without courier delays. A few other people also felt that the website offered competitive prices, occasional good bargains, and a wide selection of products. Some reviewers appreciated the fast dispatch times for digital gift cards and specific pre-ordered items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product condition, with many consumers expressing frustration over... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in consumer experiences.... See more

Order

Consumers find order experiences to be very ambiguous, with widespread disagreement among shoppers. While... See more

Price

Customers had ambiguous experiences with price, reflecting a sharp division in their feedback. On one hand,... See more

Quality

Clients share negative opinions on quality, highlighting widespread disappointment regarding damaged... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The checkout is so complicated. The email system is messed up but it's the only company that gives you special edition. Headoffice is very complicated to contact. I don't know they they could possibly... See more

Rated 3 out of 5 stars

3 stars because some items I ordered are Collectable and they've been sent in a bag and while some items have been bubble wrapped the others have been damaged

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(34,629)

601 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

intertnational shipping packaging not great

Web store ordering experience was easy, & items shipped within a few days + shipping cost is reasonable. However sending games internationally to the other side of the world in bag with a bit of bubble wrap around them was not enough protection, both arrived with covers smashed up and unfortunately too expensive to ship back to the UK for an exchange.
I will return as a customer if Game can guarantee international shipping in a box.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a game with one-day…

I ordered a game with one-day delivery—paying £10 for it—but the delivery never happened; there was zero contact, nothing. It’s a terrible company; you're better off buying from Amazon, since the prices are the same but the delivery is fast and always on time.

28 August 2026
Unprompted review
Rated 2 out of 5 stars

Don't get the storage boxes

First of all, there was no padding at all in my £150 order. All large boxes were damaged. I wasn't going to bother leaving a review as the games thankfully were not damaged, nor their boxes, despite no protection.
What tipped me over the edge is one of the storage boxes, I know, I know, a storage box from GAME? It's new, and damaged, but the problem... Is that it was filthy. Paying for something you need to clean like you bought it third-hand on eBay leaves a sick feeling in my gut. I can't even tell what it is. Some was sticky and yellow, some was sticky and brown... I don't think anyone wants to know what it was. Foul, seriously, GAME.

28 August 2026
Unprompted review
Rated 3 out of 5 stars

The checkout is so complicated

The checkout is so complicated. The email system is messed up but it's the only company that gives you special edition. Headoffice is very complicated to contact. I don't know they they could possibly work.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

Poorly packaged

Poorly packaged. My items have been put only in a plastic bag resulting in each box being damaged.
I doubt whether I'll be ordering from game again

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Item was missing instructions

Item was missing instructions. Bag dirty. Meant to have 144 pieces. I haven't counted them but in light of the above it wouldn't surprise me if they are not all there. I wish I bought it somewhere else.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Ordered item on a Sunday afternoon & expected delivery the following Tuesday, item arrived by 9.30am on Monday morning!, class service by Game, item very well packaged. Thanks Game!

17 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look