Gambling Commission Reviews 

MPs (e.g. Iain Duncan Smith and Gambling APPG) and UKGB take note ! This is what Matchbook is doing either because of your rules/laws, or they are doing it themself.

1.
1 year inactivity fee (£5 a month until all funds have been taken, then it miraculously stops)
2.
All customers must have a photo driving licence or passport ? (unless you are a loser ?)

If you have funds in your account and don't use account for a year, they will lock the account and start taking £5 a month until it's empty.
You can re-open the account by simply having a Drivers licence (photo) or Passport, and give them copies. If you don't have these ... tough.

Here's some replies I got (probably standard replies) .. UKGC take note !!!
......
We wanted to let you know that your account has been inactive for a period of 12 months or more. Thirty days from now, your account will begin to incur an inactivity fee of £5 per month. When the balance in your account reaches zero, the fees will stop.

If you have an active payment method linked to your account, we will attempt to refund your balance before this. To reactivate your account, simply login to Matchbook.com or through the mobile app. From there, you can continue to use the site or withdraw your remaining balance.

If your balance goes under the minimum withdrawal amount of £10, you will need to make a minimum deposit and then withdraw that amount plus your remaining balance.
......
Unfortunately, it would not be possible to transfer the money to your account without you verifying the account. This would breach our terms and conditions and we are obliged to comply with the legal requirements set out by the UKGC.

To verify your account, we require:

•A valid photo ID (Drivers Licence or Biometric Passport in jpeg format) - front and back

•Proof of address dated in the last 3 months (e.g. utility bill, bank statement, official government letter) - Mobile phone bills are not accepted.

With regard to the requested account closure, we can close the account for you once you have verified. The account will remain suspended until verification is complete.
.........
All customers need to verify after a specific time after registering. Your funds are safe however due to an inactive fee Matchbook will charge £5 per month.
......
This is standard practice for any reputable gaming business. In order for us to comply with legal requirements it is necessary to verify personal details submitted to us upon registration of Matchbook accounts.

The call handlers are a bunch of muppets they win your phone once and put the phone down several times for you to call them back. Do not give this company any of your details they won't even say where they are based they say they're based all over.

They will talk over you I'm not listen to you you are speak to manager why do you wanna speak to a manager cause I wanna put a complaint in about you thank you very much sir goodbye really

They are nasty corporation and I will be pursuing legal action against him for harassment

One star too many as I couldn't leave zero stars. This branch of the nanny state should be defunded with immediate effect before the cause irreparable damage to the horseracing industry. Yet another waste of public money and basically another government quango.

Every site has low pay outs and they do nothing to fix the problem how many machines pay less than the stake is unreal sort it out

The UKGC is a total waste of space and a waste of tax payers money. The refuse to take action against the big Companies who are clearly cheating with multiple videos on youtube clearly showing this, they impose restrictions on players to make it look they have the players safety at heart. what the GCUK fail to see is that they are driving people onto VPN's etc to sites outside of there control, and as players have more choice and still the same level of risk its not hard to do. At some stage the GCUK will be a joke and will have zero control over players anywhere and due to there lack of action will have zero trust with the population. Andrew Rhodes clearly is just in it for the money. maybe one day once all the UKGC documents have been exposed, these people will do alot of jail time. Think I for 1 would suggest life without parol

The phone lines were down last week so they told everyone to email them

I'm still waiting for a reply I sent 2 weeks ago. They're either ignorant or useless. Probably both

Progress play limited scam with me which i have evidence i send to gambling commission also call to them and ask to them progress play limited scam with me review evidence but I request to progress play share with me details so my barrister send legal notice they don’t respond all told me go ecogra why ecogra ecogra is working payroll to evolution gaming scammers who handle and manage ecogra in United Kingdom progress play based in cyprus and when I request to that gambling commission share with me details progress play i want to take them court they straight away deny and tell me on phone we cant give you why its questioning why gambling commission also want we don’t go to court against scammers bcz they getting own percentage and sure to all scammers they protect them guys this issue was very alarming we all raised our voice to all platforms to gambling commission what they do they ruin own thier local people life for own benefits and this issue was very serious and I request all of you raise ur office every platform and point gambling commission corruption Guys dont waist to ur times to that corrupted people they always blackmail to players if someone asking them to casinos scam they blackmail to players we take action against you so everyone raised gambling commission blackmailing in court and aware media do protest outside gambling commission office bring all evidence which you have got scam casinos and time is come to aware this scam all platforms bcz which adr providers they suggested ecogra they are based in malta and never resolve any single dispute in favour of players always protect casinos fraud they all are together and ruin people life in United Kingdom’s dont go to them just go straight away to the court and also take to them court why they make policies always protect scammers casinos i am going to do protest outside gambling commission office and take to them also in court and i raise my voice to every single platform gambling commission is behind all scammers casinos they are doing the main role for own benefits and believe me we all raise our voice against that mafias I blind trusted in our great braitain jurisdiction system where we get justice and safe our coming generations to that all scammers

Don't even waste your time getting in touch with them absolutely useless
They take weeks to reply and then don't help you regardless even if companies are going against the rules THEY set

I'd love to know what they spend all day doing, it's not helping punters

Commission us well ,pocket in bunned me no reason no warning , withdraw don’t coming I won lot of money

I have put £150 on gambli betting site won’t give me a bonus. don’t know why these jerks don’t just?###########? off .the site likes you to put money on and their rude. Have a nice day . That’s b########ks they have done this on me before.and I don’t get bonus . They like keeping their luxurious lifestyle.off our money.

If you're thinking of contacting them to complain don't waste your precious time. You wait ages and ages for a reply and then even longer for a reply to that and before you know it 3 months have gone and all you have been told is "we don't get involved in individual disputes"

The bookies must laugh how toothless they are

Firstly, I would like to confirm that this is not a direct complaint about the commission but rather about its chosen operational limitations. However, I would like to reach out to the commission yet again regarding unregulated casinos from outside the UK.
The introduction of "GAMSTOP" was a blessing for all problem gamblers, myself included. It allowed me to stop wasting time, money and gave me the prospect of a happier future as a recovering gambler. Unfortunately, this could not be further from the truth for the majority of problem gamblers who have used "GAMSTOP".
I personally believe that the commission is failing to see or acknowledge that these problem gamblers still have a desire to gamble, and as an recovering problem gambler, I know that all too well. Gamblers are generally a clever breed and will find a way to scratch the itch given the means and opportunity to do so.
What "GAMSTOP" has created is a vast amount of unregulated casinos to appear from across all waters, offering UK excluded players an unregulated platform for their addiction. These sites are now targeting "GAMSTOP" registered players and even proudly advertising under the commission's nose the fact that they accept "GAMSTOP" blocked players.
There are several issues that arise from this. Firstly, "GAMSTOP" was created to safeguard the well-being of problem gamblers, not just remove the issue from the UK statistically and make it appear that problem gambling is on the decline when clearly it is quite the opposite. Agreed, problem gamblers can no longer gamble on UK sites, but many are still gambling and facing all sorts of hardships as a result of these unregulated offshore sites. Secondly, all the reputable gambling forums such as "The POGG" and "Askgamblers" are filled with countless complaints about these offshore sites scamming already vulnerable people out of time and money, which should now be invested towards a brighter future in recovery. Lastly, these sites send emails, text messages, offer promotions, and bonuses to UK players. Clearly, they know that most of the customers signing up to their site are likely to be registered with "GAMSTOP" and have a history of gambling problems.
I have contacted you in the past regarding this escalating problem, and at the time, the commission's response was "these sites are hard to target due to location." I really feel that in this day and age, this clearly is not the case, and surely something can be done to stop these parasites from multiplying on a daily basis, praying on the UK's market, and most importantly, on the most vulnerable gamblers.
Once again, I appeal to the commission to look at this again and invite a response here for all to see. Certainly, working harder to safeguard the very people you were put in place to protect would be my request. This issue is similar to sending UK prisoners to Australia; the UK problem gambling issue may seem to have diminished due to "GAMSTOP," but it is still very much alive, just not on our shores.
I appreciate your time and am hopeful for your response

The fact that so many corrupt casinos havent lost their gaming license's and been shut down already shows how incompetent the gaming comsisson is. Should be prosecuted, imprisioned and shut down. Absolutely disgusting company that do nothing.

Keep me waiting for a month after I made a complaint and then they email me to say they dont get involved in individual disputes. it took them a month to tell me this

I wont bother betting again, bookies can do as they please as the GC wont do a thing

Gambling is bad. They make you think you earn money from the firsy few wins. I started winning at least 1000£ in my first days. It's worse than drug addiction. Please stay away from gambling..all of the websites/apps are made do you loose money. Don't try PLEASE.

Absolutely usless not fit for purpose to lazy to do anything sit in office don't answer phone unless your lucky. then go home. not sure thay no what's going on or what to do

What is there purpose ???
They regulate fraudulent operations mainly immigrant criminal activity !
They say they cannot help you yet condone fraud an criminal activity ?
Waste of taxpayers money scum of the earth

I made a legitimate complaint and they didn't want to know. They made me wait an age and then gave me a copy and paste load of rubbish about not getting involved in complaints from individuals

Even the bookies can't be doing with them as they haven't given them correct rules regarding the affordability checks

What an absolute shower they are

I've spent many years gambling and have noticed the gambling commision is a scam in itself. Paid by high end bookmakers and casinos to con the public into trusting gambling. These casinos percentages do not match up and games start glitches when winning. You will be held accountable when the time comes and I for one hope you get everything you deserve and more. PS: Customers do not trust these leeches with your money or details. Not only will you lose but your credentials will be sold onto third partys.

Wanted to complain about a company
They made me wait 20 days. Then I got a copy paste template they must send to everyone just basically saying they don't get involved , I replied and they ignored

They turn off replies on their tweets and if you message them a polite message they just ignore it. Really ignorant

Can't see the point of them existing tbh