GalaHotels.com Reviews 

We booked a holiday in Varadero, Cuba through GalaHotels on 1st of July, 2018. The price was charged immediately, and the confirmation was sent. Today, one week before our departure we found out by phoning the hotel directly that our reservation was cancelled. I have tried to confirm a late arrival with several emails to various addresses without any answer. I finally made a Customer service request, got a confirmation number, and the next thing I noticed was that I could not access my reservation; it was cancelled. Now the website is unavailable and the UK phone number is disconnected. This is a serious scam, or they have gone belly up. It seems you cannot trust the Turkish enterprise.

Booked 3 nights through Gala Hotel at a Novotel in London. They sent me a confirmation voucher and took my payment but when I got to the hotel the receptionist said they had never received my reservation and I had to pay the hotel directly to secure my stay. I tried to call GalaHotel on their 2 landlines but both are dead. Novotel said it is not the first time clients tried to book them through that platform and the hotel never received the bookings or the money for it. Their head office complained and tried to stop them for advertising their hotels but they carry on doing so illegally. I am in the process of disputing my payment through my credit card issuer.

I think its a scam- I'm not even sure how I made a booking on this site- must have popped out from a reputable site like my booking.com. I reserved two nights then canceled - I got a confirmation email but they have not refunded me.

What a scam. I had not confirmed a booking but money was taken from my account. Wrote to galahotels but I am getting the same automatic acknowledgement every give minutes for the past two days. I have deleted over a hundred emails so far, but nothing is solved so i have to involve my bank. Robbers

do not buy anything at galahotel I made a reservation from December 24 to 26 at the hotel sercotel experience Cayo Santa Maria Cuba and they charged me my money and they did not make the reservation. in the end they cheated me and galahotel does not want to answer me and they do not return my money. I have denounced it with the bank and on TripAdvisor do not buy anything at galahotel they are scammers

SCAM- STAY CLEAR OF GALA HOTELS! I BOOKED AT HARD ROCK ARRIVED TO FIND OUT MY RESERVATION WAS CANCELLED. NO RESPONSE FROM GALA AFTER NUMEROUS PHONE CALLS, EMAILS. THEY ARE THIEFS!

Ralph Schade

They have apparently gone bankrupt! They took our money, cancelled our booking without informing us and we only found out when we arrived at our hotel in Madeira on Christmas Eve. We had to pay again.

DO NOT BOOK WITH THEM. THEY DO NOT ANSWER THE PHONE OR REPLY TO EMAILS.

I have 2 bookings that have been cancelled wouldn't have known if I hadn't contacted the hotels directly one booking was for Feb that I have had booked since March last year and the other is for June this year nobody answering phone or emails,tried to cancel On line as it says bookings are confirmed but not letting me do it Ihave now had to pay for more accomadation but have booked directly with hotels
TOTAL SCAM

Same her. Turned up at hotel and gala hotel had cancelled with out telling us. Phone lines are not working but they are still taking peoples money on website. This needs to be stopped but don't know who to contact

I made a reservation and paid 220euros but after they took the money they cancelled the reservation without notifing me or refund my money. My bank is sorting things out now. I've been trying to contact them but no aswer at all to any of my emails or phone calls.

galahotels.com IS A SCAM! I booked a week's hotel accommodation with then for the Westgate Lakes Resort in Orlando (Jan 6-13, 2019). The cost was £388.00 for the room only. They took my money, confirmed the booking and around 2 weeks prior to my departure cancelled the booking with the hotel (without my consent or knowledge). NONE of the telephone numbers I tried connected with ANYONE! All my emails generate ZERO response from them.

In case I wasn't clear: GALAHOTELS.COM IS A SCAM - DO NOT GIVE THEM YOUR MONEY UNDER ANY CIRCUMSTANCES!

GalaHotels.com is a scam cheating page!!! We paid for 2 hotel rooms and as we came to the hotel we were said the reservations made 2 months ago were cancelled 2 days before our arrival. Wer tried to call every single telephone number! None of all the phone numbers answered!
We wrote 6 e-mails! we wrote e-mails every week within a month! Nobody answered...
Galahotels stole 870 euro from us, because we has to pay for the hotel twice!
galahotels.com is a scam! Do not use the page!!!

Similar story to all these other reviews - gala took our money and the cancelled our room without notifying us. Reason for cancelling is due to ‘ bankruptcy’ - yet the website is still active.

Booked 2 rooms at a hotel in Adelaide from April 7-11 2019.The booking date was Dec 7.We cancelled on the Dec 17.The cancellation
confirmation said the FULL amount would be credited within 21 days.
So far no refund and no response to 2 emails sent 7-10 days ago.
They also don't tell you that you are subject to a international transaction fee when you book.Currently out of pocket $1500.
My credit card provider is investigating,and hopefully they will provide
a refund.
Wish I had have looked at the appalling list of complaints against this company before .

was scamed as well booked hotel for my family and they cancelled without any notice just find it out when arrived to hotel luckily found place for my family where to sleep tried to call all the numbers any of them doesnt exist sent emails no reply woll need to ask bank for chargeback and involve police this company registered in cyprus/turkey

I booked a hotel with Gala Holidays but had to cancel 4 days after I'd booked due to health problems and not being able to fly. The T&C clearly stated the amount over £300 was refundable. My cancellation was accepted and email confirmation was received, also was phoned asking why I cancelled. Its now nearly 8 weeks afterwards and I still have not received my refund. I've tried phoning a few times only to get message 'this call cannot be taken, try again' and line goes dead. I've emailed too and did receive an email yesterday saying 'my case has been received'! I do not understand why there is a 'case' surely a straightforward reply and refund would be in order. I would not book with the company again and would not recommend anyone else making a reservation with them.

Booked in November 2018, arrived at hotel in January 2019 to find out our hotel had been cancelled and we had to pay again! In the process of trying to claim back money,I never do reviews but this time feel so strongly that I don't want anyone else to get ripped off, do not book through gala hotels they will take your money and cancel your reservation!

DO NOT MAKE A RESERVATION VIA GALAHOTELS!

Via Galahotels.com I made a reservation for a hotel in Amsterdam. The amount was charged on my creditcard. When we arrived at the hotel last weekend, it seemed that the hotel had cancelled our room because Galahotels.com / Leonardo Travel had not paid the amount to the hotel!
There was no availability at the hotel anymore, so we left again.
The hotel showed us a letter. It was not only our reservation that had been cancelled, but 8 other reservations as well for the months December - March (from 2 - 6 nights per reservation). GalaHotels.com never informed us about the cancellation and the status of the booking in the account was still on 'confirmed'.

At home I read more reviews about GalaHotels.com. It seems that they sometimes deliver their services in a correct way, but that they also act like this: You make a reservation by creditcard. GalaHotels.com receives your money. Then they do not pay the hotel, but keep your paid amount, and the hotel cancels your room because it is not paid by GalaHotels.com. GalaHotels.com should inform you about the cancellation, but they don't do that. So when you arrive at the hotel, you get an unpleasant surprise.

I sent a complaint to GalaHotels.com for a refund, but after reading the other complaint I don't think they will give a reaction.
My creditcard complany is now sorting out things.