All employees from Galabid were super helpful from initial queries right through to end. Would highly recommend this platform as 24 hour support available and easy to set up even though i'm not tha... See more
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Review summary
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Our small, family Campground does fundraising every camping season for a local charity. This year, we decided to host our first silent auction. We researched several online auction platforms and the... See more
Galabid and their team of help desk experts made it so easy from start to finish to run our first online auction in Italy. We have volunteers throughout the country and committee members were able to... See more
The event ran very smoothly. We had a lot of positive feedback from participants. We considered the even a success for us and Galabid was great at supporting us. Chat feature excellent. Collecting mon... See more
Company details
Written by the company
Use GalaBid to run online silent auctions, raffles and crowdfunding campaigns. The platform is packed full of useful features for in-person events and exclusively online campaigns. GalaBid is powered by an intuitive dashboard and supported by a friendly and knowledgable support team. We are proud to be serving charities and individual fundraisers around the globe since 2011.
Contact info
GalaBid HQ, 7/106 Old Pittwater Rd, Brookvale, 2100, Sydney , Australia
- helpdesk@galabid.com
- www.galabid.com
4.9
Excellent
158 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Unexplained booking fee - zero response
The whole bidding process worked very well. However, following a successful winning bid I was charged an additional £180 ‘booking fee’ on my credit card. I have queried and chased through their support email but not had any response back. Beware everyone!
23 February 2024
Unprompted review
Reply from GalaBid
Dear Dave, I'm so sorry that you had this experience. We don't charge booking fees. Can you email me directly on dbrannick@galabid.com so I can investigate and get a resolution for you ASAP.
Kind Regards, Dee
We used to gala bid to host a PTA…
We used to gala bid to host a PTA online silent auction and it went fantastic! The platform was so easy to use and intuitive. Definitely will be using again!
1 February 2024
Unprompted review
Reply from GalaBid
Hi Allison, congratulations on a successful silent auction. We look forward to supporting you again next time.
Kind Regards
Dee
GalaBid made it possible!
The platform was easy to use and the support was outstanding. GalaBid has set the stage for our charity auction journey!
2 January 2024
Unprompted review
Reply from GalaBid
Hi Robert, that is great to hear. Thanks for taking the time to recognise the team.
Kind Regards
Dee Brannick
Another Great Experience with GalaBid
This is our 3rd Auction with GalaBid in helping to raise money for our Registered Charity, Project Precious Haiti. As in the past it was simple to set up, sit back, and let them do the work. They do not have a set fee or "make" people to donate to them - just ask and give options of amount people may wish to do. We do encourage our bidders to do so, as they do a wonderful job, in all facets of the auction. Looking forward to doing #4 in the fall.
19 November 2023
Unprompted review
It was easy for me to verify…
It was easy for me to verify transactions and the deposits.
Thank you
11 January 2024
Unprompted review
Reply from GalaBid
Hi Justine, great to hear.
Thanks,
Dee Brannick, Director
Free platform
Free platform. Easy to use. Representatives available on live chats to help that were responsive and knowledgable. Would definitely use again!
18 December 2023
Unprompted review
Reply from GalaBid
Hi Sherry,
Great stuff. We look forward to supporting you with your next fundraiser.
Dee Brannick, Director
HPFA Festive Raffle
Reasonably easy to use and help videos are very helpful.
1 December 2023
Unprompted review
Reply from GalaBid
Hi Felicia,
Thanks for your feedback. We are continuously improving usability. Great to hear you found the videos helpful.
I've used Gala Bid for at least 5 years…
I've used Gala Bid for at least 5 years for Silent Auctions to raise money for several non profits. The software is pretty self explanatory, the help videos are great and customer support is very good when you need it. It's a slick, professional way to make your Auctions look great and raise some serious money!
6 December 2023
Unprompted review
Reply from GalaBid
Hi Marc, thank you for choosing GalaBid and for this fantastic feedback
Dee Brannick, Director
My customer support agent
My customer support agent, Chris Allsopp, was quick, effective, and knowledgable. He was incredibly helpful and great to work with.
11 December 2023
Unprompted review
Reply from GalaBid
Hi Molly, thanks for your kind words about the service you received from Chris. Our chat support team have been working with our clients for many years so I'm reassured but not surprised to hear how knowledgeable and helpful they are.
Dee Brannick, Director
Reply from GalaBid
HI Rosie, Great you found the platform easy to use. That's our aim.
Dee Brannick, Director
I'm so happy that I found GalaBid to…
I'm so happy that I found GalaBid to host our non-profit's first online silent auction! The site is easy to navigate and everything is pretty straightforward. Even better, it's free! Thank you GalaBid for offering this incredible service to non-profits and charities.
30 November 2023
Unprompted review
Reply from GalaBid
Hello and thank you for sharing your experience. It's great to hear the free with tips version of the platform was a perfect fit for your auction.
Dee Brannick, GalaBid
Worked for our PTO online auction!
We switched to GalaBid for our very small school’s online auction. It was easy to set up and customer support was prompt and very helpful. The process was incredibly easy. Some of our bidders tipped GalaBid and that is the only fee they took from our auction. I would absolutely use them again and recommend them without hesitation.
5 December 2023
Unprompted review
Reply from GalaBid
Hi Kristen, thanks for your kind words. Great to hear some of your bidders tipped. The tips are key! They allow us to keep the platform free for fundraisers! We look forward to supporting you with your next PTO auction.
Dee Brannick, GalaBid
The platform was easy to use and led to…
The platform was easy to use and led to a successful silent auction for our team.
25 November 2023
Unprompted review
Reply from GalaBid
Hi Lisa, Great to hear about your success and that you found GalaBid easy to use.
Dee Brannick, Director
Fast, polite and knowledgeable
Fast, polite and knowledgeable assistance.
26 November 2023
Unprompted review
Reply from GalaBid
Hi Martha,
Thanks for sharing this feedback. The online chat support team love to hear it.
Dee Brannick, Director
Great service
It's very intuitive for both the admin and the users. great service.
21 November 2023
Unprompted review
Reply from GalaBid
HI Aaron, Thank you! I'm delighted to hear both you and your supporters found GalaBid easy to use.
Dee Brannick, Director
Reply from GalaBid
Hi Paris,
Thanks!
Dee Brannick, Director
Ran a free to us Silent Auction very well
The option to have a free silent auction, multiple currencies and options for a raffle were really appreciated.
28 October 2023
Unprompted review
Reply from GalaBid
Thank you Richard. Delighted you were able to use the auction and raffle functionality for your fundraiser.
Excellent platform for fundraising via silent auctions
Galabid was really easy to set up and amend as needed. The online chat system was invaluable, and the help menu was really useful for helping to navigate the site. Would definitely recommend to anyone setting up a silent auction whether they have done it before or not.
19 October 2023
Unprompted review
Reply from GalaBid
Hi Hayley, that is great to hear. Thanks for taking the time to review and recommend us!
GalaBid: Easy to Use and Helped Raise More $$
GalaBid was very easy to use and quadrupled our silent auction proceeds compared to the previous year (which was all in-person bidding).
14 October 2023
Unprompted review
Reply from GalaBid
Hi Kristina, that is an amazing result! And we are delighted to have played a part in it.
Dee Brannick, Director
Brilliant platform and support
Brilliant platform. Very easy to use and the support team are very quick to respond and are always able to answer my questions.
3 October 2023
Unprompted review
Reply from GalaBid
Hi Paul, thanks for this review. Much appreciated.
Dee Brannick, Director
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